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Customer Service Supply Chain

Location:
Roxbury Township, NJ
Posted:
May 26, 2016

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Resume:

Nichole O’Shea

** ********* ***** **********, *** Jersey 07876 862-***-**** acuypa@r.postjobfree.com

Experienced Purchasing / Supply Chain / Operations / Finance Specialist

Collaborative Management / Purchasing Strategy / Distribution & Supply Chain Interaction

An accomplished leader with a strong background in supply chain, operations and finance as a purchasing agent / analyst. A proven passion for purchasing, supply chain management, process improvement and distribution excellence, demonstrated by extreme dedication and commitment to job duties and responsibilities. Drives positive financial and operational performance through completion utilizing a cross functional team to deliver these objectives to the satisfaction of senior management.

Core competencies include:

Purchasing Operations

Supply Chain Management

Excellent Leadership skills

Relationship Management

Exceptional Communication Skills

Self-Motivated

Process Optimization

Strategic Problem Solving

Strong Analytical Skills

SAP, Oracle & Microsoft Office Suite

Professional Experience

Robertet, Mount Olive NJ December 2015-Current

Purchasing Agent-

Build professional relationships with customers and the supply base. Determine the customer’s needs and how they can best be met through financial obligations and other means. Negotiate fiercely with suppliers to obtain the best prices and quality on raw materials for the fragrance industry.

Liaise with production, customer service and sales to review customer satisfaction and identify areas for improvement. Deploy creative strategies to boost customer satisfaction.

Effectively processes 20-30 purchase orders on a daily basis.

Key member of the raw material global harmonization project. Identifies areas of opportunity for purchasing and collaborate with internal counterparts to successfully deploy selected strategies.

BASF, Florham Park, NJ December 2010-December 2015

Procurement Agent-

Regional Category Buyer with increasing responsibilities. Oversaw $35 - $55 million spend in the production of raw materials. I supported five strategic business units while managing three global, one multi-regional and two regional categories. I provided supply security and overall cost advantage for BASF via supplier selection, price negotiations, quality and supply reliability. I worked with the global procurement function as well as applicable business units to develop the best strategy on a global and regional basis thus contributing strongly to overall performance and profitability. I was responsible for ensuring successful implementation of all agreements as well as negotiating new contracts, agreements and administering existing contracts and agreements. I am accountable for business target agreements including value contribution, monitoring of the budget and P&L as well as contributing to the development of account plans. Overall, strategically building and developing relationships with key internal and external stakeholders to help sustain profitable growth.

Delivered cost savings targets through performing all aspects of procurement initiatives: analysis and

identification of potential sources, planning Requests for Proposal development, conducting competitive bid

events, supplier selection, negotiation, contracting, and supplier performance/service level tracking; identified

$2m+ savings in 2015, $1m+ savings in 2014, $600k+ in 2013, $500k+ in 2012 and $700k+ in 2011

Managed “Project Pretty Money” Team in 2013 and 2014 generating $16m+ in savings; organized,

facilitated and planned monthly meetings. Assigned tasks to key team members, updated project status, monitored

potential savings opportunities as well risk mitigation while supporting the business with all initiatives to ensure the

P&L remained healthy

Mitigated risk for all single sources with high potential impact. Sought multiple sources to create competitive advantage

Inventory management: Developed strategies for inventory reduction, consignment needs, delivery schedules

Developed and wrote multi-regional strategies for a key raw materials

Championed a supply chain optimization program that minimized risk, maximized supply with $100k in savings

Procurement Representative/Coordinator for quarterly Planners Training Workshop 2014

savings

Team Lead for OBSERVE – Safety

Team Ambassador for job shadows and training new hires

Procurement Support Specialist- 09/2010-12/2010

Acted as key contact between BASF procurement, accounting services and BASF plants to quickly resolve accounts payable and vendor billing issues that required escalation and mitigated the risk by 20%

Authored training materials and modules that were provided to new hires. Integrated the corporate culture with customer service and supply chain management

Championed SAP Lunch and Learns for team members that required training; increasing efficiency and use of SAP throughout the purchasing organization by 70%

Project lead on cost savings projects, identified and recovered $350k in lost opportunities

Co-led project teams for BASF’s Purchase-to-Pay process improvement initiatives

Provided support in market analysis and report generation for Procurement Managers and provide support in resolving

supply chain issues

Monitored, entered and maintained BASF’s SAP data integrity as well as SAP agreement creations; managed 5k+ raw material numbers

CBIS order Inquiry/Imports, standard purchase order processing, vendor billing history, assist in resolving AP issues

and coach internal and external business unit partners

Continued to provided critical feedback concerning Procurement System upgrades, implementations and processes

Procurement Support Analyst- 11/2008-09/2010

Acted as key contact between BASF procurement, accounting services and BASF plants to quickly resolve accounts payable and vendor billing issues that required escalation and mitigated the risk by 20%

Effectively monitored, analyzed and identified key metrics for process improvement implementations. Successfully led project teams for the P2P process improve initiatives

Generated market analysis reports for procurement agents and provided support in resolving supply chain issues. Decreased the amount of overall issues by an average of 15% each month

Monitored, entered and maintained BASF’s SAP data integrity as well as SAP agreement creations; managed 4k+ raw material numbers

CBIS order Inquiry/Imports, standard purchase order processing, vendor billing history, assist in resolving AP issues

and coached internal and external business unit partners

Provided critical feedback concerning Procurement System upgrades, implementations and processes

Accounting Assistant- 12/2005- 11/2008, 06/2001-07/2003

Managed the Disbursement’s inquiry desk, responded to an average of 100+ phone calls / emails a day. Ensured 100% of inquiries were replied to within 24-48 hours

Researched past due, short paid invoices and freight inquiries, resolving price issues / quantity issues. Resolved approximately 70% of cases without escalation

Acted as key contact between valued suppliers, BASF accounting services, site partners and procurement partners

Processed disbursements of funds via check, EFT or Wire

Championed the development of an internal database that allowed for tracking, updating and storage of data for invoices that could not be processed. Enhanced KPI tracking and information retrieval for easier reporting and transparency

Partnered with accounts payable during month-end, quarter-end and year-end to process invoices, assisted in balancing the general ledger

Provided training to new hires

Education

CENTENARY COLLEGE, New Jersey

Bachelor of Science in Business Administration, Concentration in Business Management

Certification

Certification in Project Management for Everyone, Boston University Corporate Education Center

Certification in Fundamentals of Purchasing & Supply Management, Wisconsin School of Business

BASF Training: Perspectives Key Concepts A&B, Perspectives Deep Dive in Situational Negotiations, Perspectives Deep Dive in Pricing, Excellence in Strategy, NSW II Negotiations



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