Aaron V Whitaker

**** *. ***** *******, ** ***** 773-***-****, 773-***-**** acuyoy@r.postjobfree.com

Objective

Looking for a position as Technical Support Representative in a company that requires and values high level of work ethics, combined with technical know-how skills and effective interpersonal communication.

Summary of Qualifications

Ability to elicit confidence and build rapport within a help desk setting.

Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.

Successful in mastering new skills through hands-on experiences

Sharp, quick learner; willing to get involved

Certifications

CompTIA A+ Certification

Customer Service Certificate

Professional Skills

Windows Operating System Installations

Asset Management

Install, Configure, and Troubleshoot Printers

Install and Troubleshoot PC Components

Education

Bradley University Peoria, IL

Bachelor’s Degree 08/1990 - 05/1995

Computer Systems Institute Chicago, IL

Networking Career Program 01/2014 - 08/2014

Work History

OEMC Chicago, IL

Traffic Control Assistant 04/2012 - Present

Maintained high standards of customer service during high-volume, fast-paced operations.

Communicated clearly and positively with coworkers and management.

Resolved complaints promptly and professionally.

Christ Bible Church Chicago, IL

Computer Lab Assistant (Volunteering) 01/2008 – Present

Maintained high standards of customer service during high-volume, fast-paced operations.

Communicated clearly and positively with coworkers and management.

Took initiative to find extra tasks when scheduled duties were completed.

Fed Ex Ground Bedford Park, IL

Package Handler 05/2006 - 07/2007

Maintained high standards of customer service during high-volume, fast-paced operations.

Communicated clearly and positively with coworkers and management.

Resolved complaints promptly and professionally.

University of Chicago Chicago, IL

Help Desk Analyst 08/1999 - 10/2004

Maintained high standards of customer service during high-volume, fast-paced operations.

Communicated clearly and positively with coworkers and management.

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