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Management Customer Service

Location:
Alpharetta, GA
Posted:
May 26, 2016

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**** ********* ****, ********, ** *****

678-***-**** - acuyou@r.postjobfree.com - www.maxyourdev.com

Profile

Experienced software technology executive with superior skills in SDLC, IT portfolio management, and general finance. Broad experience with start-ups, venture funded portfolio companies and Fortune 100 companies. Recognized for implementing technology standards, processes and initiatives that have generated multi-million dollar impacts, increased revenue and reduced costs.

Career Highlights/Key Accomplishments

IgnitionOne 6/2015-present

Director of Software Engineering

●Implemented SCRUM methodology, agile transformation from waterfall.

●Implemented new estimating methodology, improving estimate quality and predictability.

●Delivered first on-time projects in over a year.

●Managed successful development of new UI that included Angular, Node.JS along with .NET, SqlServer, Rabbit MQ, and Redis.

●QA reorganization resulting in 40% reduction in defects year-to-date and improved time to market.

●Achieved over 300% increase in productivity while reducing employee attrition.

●Collaborated with Product Management team to develop product roadmap.

●Designed new architecture utilizing CitusDB sharding technology to solve SQL Server scalability issues.

Quadramed Corporation 4/2012-9/2014

Vice President, Product Development

●Working with Key Customers and product managers, designed and developed three new products: Payment Manager, Patient Portal and Patient Mobile applications. These were customer branded applications marketed in addition to the main product offering.

●Designed and deployed a transactional system to CVS Minute Clinics supporting 33 million users.

●Designed/deployed a B.I. module for CVS and Walgreens providing extensive customer, revenue and sales analysis.

●Created rolling 24 month product roadmap for each product line.

●Started Customer Advisory Board to review and contribute to product roadmaps.

●Implemented first SAAS deployment for customer with 2500 facilities that will serve over 50 million users when fully deployed.

●Designed and developed location based mobile applications with advertising and cross selling features.

●Designed and developed referral module core product suite.

●Managed PCI certifications.

●Implemented SCRUM methodology/QA automation, driving onshore/offshore productivity increases over 400%.

●Reduced post release defects by over 60%.

Level 57 LLC 6/2009-3/2012

Chief Technology Officer

●Managed all partner selections and technology choices for Managed Services Provider.

●Managed complete IT infrastructure for over 40 companies.

●Developed 3 year IT roadmaps for each customer.

●Created HA virtualized infrastructure for large manufacturer.

●Developed 24 x 7 help desk and remote monitoring and management system.

●Implemented cloud based backup and disaster recovery solution.

●Launched web development business unit.

gMED, Inc. 6/2008-5/2009

Vice President, Engineering

●Created Open Source Fax Server product, saving the company over $150k/yr.

●Established full SDLC based upon SCRUM and continuous integration.

●Reduced Defects by over 60% post release.

●Improved Release Quality over 300%.

●Doubled average product performance.

●100% on-time releases.

●Established automated Unit and Functional Testing environment.

●Created Corporate Dashboard for development and eliminated 4 development project managers.

●Working with SMEs to design new Office Management product.

Openspan, Inc. 3/2008-10/2008

Senior Director, Engineering Operations

●Designed and implemented new corporate gigabit Ethernet managed network.

●Implemented Server Monitoring and Automated Inventory Management systems.

●Implemented development management system and engineering time and work assignment systems.

●Implemented agile development SCRUM methodology.

●Designed Corporate Virtualization Strategy.

●Implemented cross-functional QA process.

●Implemented Open Source Network Monitoring Solution (Nagios).

●Implemented Pre-Sales technical contract reviews, improved estimates/predictability for professional services.

●Improved release schedule from 9 months late to 45 days late in one release cycle.

●Reduced post implementation defects over 80%.

●Designed and implemented process for Iteration planning, release planning and product planning that included product management, marketing, development and QA.

●Reduced development staging time from one week to one day using new virtualization strategy.

●Deferred purchase of over 100k in servers by implementing virtualized development model.

Travelogix 1/2005-2/2008

Chief Information Officer

●Streamlined ticketing process that eliminated 8 FTEs and improved order to ticketing time from 1 day to 5 seconds, resulting in a reduction of Developed and implemented corporate wide planning and project management model.

●Migrated mixed server environments to single LAMP environment.

●Designed high availability Open Source based e-commerce architecture.

●Launched new product architecture, achieved 30% improved system performance and reduced downtime to .0001%.

●Implemented Content Management System based e-commerce platform; reduced staffing needs by 3 FTE for site maintenance, transferred content posting to lower cost product managers from developers, reduced time to live 60%.

●Implemented VOIP call-center solution for 130 agents.

●Developed new affiliate marketing modules in conjunction with several publishers and advertisers

●Developed new SEM (Search Engine Marketing) strategy for company.

●Developed and implemented WEB 2.0 marketing strategy.

●Managed PCI Certification.

●Reduced software development costs 10% while improving time to market an average of 60%.

●Open source standardization deferred hardware purchases in excess of $160k.

●Open Source architecture eliminated over 180k in software licensing fees. (SqlServer and Server OS).

●SEM and WEB 2.0 strategies resulted in 24% increase in traffic with no additional expense to company, lowering customer acquisition cost.

●Developed B.I. module to analyze transactional data, product mix etc.

●New on-line Fraud detection system reduced charge backs due to fraud by $ 20k/month and resulted in a reduction of our bond for CC by 40%, freeing up $400K in capital.

●Streamlined ticketing process that eliminated 8 FTEs and improved order to ticketing time from 1 day to 5 seconds resulting in a reduction of customer service related calls of over 50%.

McKesson Corporation 1/2000 - 7/2004

Vice President, Mobile Computing

Vice President, Computer Telephony and Messaging

Vice President, Architecture

●Developed corporate architecture model for desktop and mobile computing.

●Initiated database consolidation project for cross application compatibility.

●Technical Due Diligence Leader for corporate M&A team.

●Envisioned and created company’s unified messaging strategy and product that provided standard APIs for the entire company's product portfolio to leverage.

●Created new business unit for pharma. drug and rep testing using IVR technology.

●Turned Interface Manager support and development team from the bottom 5% to the top 5% in nine months (based upon customer satisfaction surveys).

●Created Mobile Group and corporate mobile computing strategy. Developed/launched 3 products in 2 years.

●Won a Pinnacle Process Improvement Award each year of employment to date (2001, 2002, 2003).

●Implemented CMMI certification process.

●Implemented FDA 510k submission process.

●Implemented first company-wide automated Requirements Management system.

●Initiated national speaking tour that generated more press articles for McKesson than any other software product launch in the company’s portfolio.

●MobileCare products awarded Gartner Group’s Magic Quadrant Rating.

●Company representative to Health & Human Services, AHRQ. Testified in D.C. on behalf of the company.

●Managed corporate Fellows Organization and created company-wide Fellows Training Events and Corporate Architecture Group.

●Managed full P&L

●Represented McKesson on Toshiba Advisory Board and Sprint Advisory Board.

Education

BA, Business Administration and Management Boston University

Professional Memberships and Affiliations

Association of Information Technology Professionals (AITP)

Microsoft Healthcare Users Group (MSHUG)

Oracle Business Applications Partner

Oracle International Users Group

Association for the Advancement of Medical Instrumentation (AAMI)

IEEE Computer Society

Awards

McKesson Pinnacle 2001 Mobility Application Award

McKesson Pinnacle 2002 Physician Adoption/Kiosk Initiative

McKesson Pinnacle 2003 Continuous Integration Software Process Improvement

Instructor - Broward Community College - Crime Analysis Course

Certificate of Merit - Florida Intelligence Unit (Inter-agency Crime Task Force)

Certificate of Appreciation - Florida State Clerks Association

Certificate of Appreciation - Pinellas County Schools Art Department

Events and Press

2008 AITP CIO Roundtable Moderator

2007 AITP CIO Roundtable Panel Member

New Year’s Resolutions. AITP, Atlanta Chapter Newsletter, January 2007.

Palm Touts Medical IT Deal with McKesson. Computer World, June 2002.

The Future of the Notebook. Computer World, November 2002.

The Handheld Revolution. Infection Control Today, August 2002.

References provided upon request http://www.infectioncontroltoday.com/articles/399/399_281feat2.html



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