TaRhea Edmonds

acuyor@r.postjobfree.com

**** ********** ***

Indianapolis, Indiana 46224

317-***-****

PROFESSIONAL SUMMARY

Skilled Customer Service Representative seeking a position that will utilize and further develop conflict resolution and communication skills. Dedicated to customer satisfaction and company success. Flexible, and hard working with the ability to manage responsibilities at home and at school. Continually seeking to build new skills and knowledge as a lifelong learner. Caring, compassionate individual with a desire to serve and help people and to give to the community.

SKILLS

Novice Spanish

Multi-tasking

Conflict Resolution

Detail Oriented

Resourceful

Microsoft Office

Verbal/Written Communication

Integrity

Typing: 45 WPM

Time Management

Punctual

Active Listener

EDUCATION

Ivy Tech Community College Indianapolis, IN

Respiratory Care May 2019

QUALIFICATIONS

Successfully manage multiple customer accounts by maintaining records of interactions and a detailed phone log.

Able to productively supervise, motivate, and lead staff members.

Efficiently resolve escalated customer conflicts by establishing and meeting realistic goals.

Effectively communicate with dissatisfied customers by offering incentives to remain loyal and increase company revenue by implementing suggestive selling techniques.

Accurately enter 100+ work orders received daily via fax, mail, and telephone and provide customers with written confirmation of processed orders.

Prepare customer invoices for billing and establish payment arrangements on delinquent accounts.

Taking inbound calls from customers

Assisting with scheduling of peers and payroll for employees

WORK HISTORY

National Government Services- Present

Customer Care Representative I

Primary duties may include, but are not limited to:

• Responds to customer questions via telephone regarding insurance benefits, provider contracts, eligibility and claims.

• Analyzes problems and provides information/solutions.

• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

• Thoroughly documents inquiry outcomes for accurate tracking and analysis.

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

• Researches and analyzes data to address operational challenges and customer service issues.

• Uses computerized systems for tracking, information gathering and troubleshooting.

• Seeks, understands and responds to the needs and expectations of internal and external customers.

Navient-Customer Service Representative II

February 2016-July 2013

Taking inbound calls from customers that have student loans

Processing phone payments

Reviewing repayment options with customer

Updating demographic information/data entry

Assist with troubleshooting on the website

Mentor new hire peers

Take escalation calls for new hire if needed

Deveroes-Manager

February 2012-July2013

Manage sales floor and peers

Counting on and off cash draw at the beginning and end of each shift

Assist other managers with payroll and scheduling

Mark down sales items

Conduct interviews when hiring

Give peers certain takes to do for the day

Get Shipment off UPS truck and put out merchandise

Mcdonalds-Shift Lead

August 2010-January 2012

Run orders for drive thru and inside

Make food

Train new employees on cash register

Clean up work area including washing dishes, sweeping, moping lobby area and bathrooms

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