OBJECTIVE:

To obtain a position in the Business Development Field where I can utilize my skills and help assist the community and company for which I work for.

SUMMARY OF QUALIFICATIONS:

Knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, designing forms, and other office procedures and terminology

Knowledge of principles and processes for providing customer and personal services with computer hardware and software, including applications and programming

Knowledge of business and management principles involved in resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

SUMMARY OF SKILLS:

60 wpm

Skilled in Word Processing

Business English

Proficient written & oral skills

Cashiering

Call Center

WORK HISTORY:

Safeguard Properties Mentor, OH. 09/2014-Present

VPR Coordinator

Navigate city and county websites for code violation information retrieval, property owner information.

Understand the Vacant Property Recording requirements per individual state guideline.

Assist teammates in expediting property registration in a timely fashion as to avoid fees/fines.

Inform point of contacts of losses and charge-backs.

Progressive Insurance Co. Mayfield, OH. 02/2009-01/2014

Customer Service Assoc.

Processing of cancellations, renewals, reinstatements, payments and state/federal filings

Handling of transactions for multiple lines of business through systems via phone/mail

Advising insurer progressive systems, features and benefits from products.

Federal Reserve Bank of Cleveland Cleveland, OH. 12/2007 - 12/2008

Checks Processor

Processing checks into Federal computer database as to report information back to original bank.

Enter correct data from MICR line into computer systems

Prepare packet information for daily shipping

Remelt Services, Inc. Cleveland, OH 10/2002 – 01/2006

Operational Manager

Answer phones, Customer Service, Data Entry, tracking daily shipments (in-outgoing)

Manage staff, preparing work schedules and assigning specific duties.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Keep OSHA policies up to date and implemented.

EDUCATION:

Bryant & Stratton College

Eastlake, OH

Business Associate Degree 2013

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