‘Shawn Low

949-***-**** Cell acuyf6@r.postjobfree.com

949-***-**** Home LinkedIn Profile

Salesforce Lead / Administrator

Professional Profile:

For 7 years I have customized, grown and driven projects using the Force.com platform; Sales Cloud and Service Cloud, for Organizations. I have functioned as a Project Manager, Business Analyst and Administrator. Additionally I have Jr. developer skills and can interpet APEX Code and make minor adjustments.

My unique and valuable skill set, serving as the Subject Matter Expert for Salesforce.com, has allowed me to develop Project Management, Business / Systems Analyst and Aministrative skills. My ability to communicate effectively with End Users & Stakeholders allows me to effectively develop requirements, collect data, evaluate solutions and implement the appropriate solution. I am able to resolve complex issues and recommend sound solutions based on industry “Best Practices”. I effective working with all levels within an Organization, and I am an expert at explaining technical information is an easy to understand way.

I bring a strong work ethic, an "Anything is Possible" attitude and a strong desire to grow and expand my Skills, not just within Salesforce but in other Systems and Applications.

Key Skills / Areas of Expertise:

Force.com Platform, including Sales Cloud & Service Cloud & Communities

Visual Force Pages

Data Analysis & Manipulation.

Create & Manage Custom Reports & Dashboards.

Working Knowledge of APEX Code

Ability to Multi-Task & Balance Projects across multiple departments.

Document & Implement “Best Practices”.

Strong Analytical skills and ability to determine Business Requirements.

Gap Analysis, Business Requirement & Solution Assignment Meetings & Workshops

M.S. Office Suite

Excellent verbal and written skills.

Applications / Tools:

Demand Tools & Dataloader (SFDC)

App Exchange

JIRA Ticketing System

Salesforce.com Experience:

SFDC Administrator Guidance Software Pasadena, CA. 6/15 – 5/2016

Day to Day Administration of Salesforce.com.

Actively participate on cross functional teams to determine requirements and processes for larger, managed projects.

Developed & Deployed Visual Force pages in Communities for Channel Partners Sales & Technical Training Certification.

Establish and Implement “Best Practices” for Salesforce.com.

Worked with the Project Team to Design, Customize, Test and Deploy Service Cloud, including integrating Service Cloud with “Communities” and “Live Agent” (Live Chat).

oRequirements gathering.

oRecommendation of appropriate solution.

oCreating a UAT environment (sandbox) for Testing and UAT Sessions.

oRequirements fulfillment and management of the project from start to finish.

Ensure deliverables, benchmarks and milestones met.

Weekly project team meeting to review progress, roadblocks and solutions to keep project on track and all parties informed.

oAdd Hoc requests for feature enhancements and improvements.

oMigration from UAT environment to Production and manage any feedback or errors resulting from deployment.

SFDC Admin / Analyst OneOC Santa Ana, Ca. 3/12 – 9/14

Day to Day Administration of Salesforce.com.

Front Line for all Ad-Hoc Salesforce requests from all departments

Create & Deploy Custom Object and establish process management for financial donations, Fiscal Projects and General Contributions.

Requirements fulfillment and management of the project from start to finish.

Add Hoc requests for feature enhancements and improvements. Actively participate on cross functional teams to determine requirements.

oCreating a UAT environment (sandbox) for Testing and UAT Sessions.

oEnsure deliverables, benchmarks and milestones met.

oWeekly project team meeting to review progress, roadblocks and solutions to keep project on track and all parties informed.

SFDC Admin / Analyst Viewsonic USA Walnut, Ca. 5/12 – 9/12

Clean up (Dedupe) SFDC Database and Develop Custom Reports & Dashboards.

oRequirements gathering.

oCreating a UAT environment (sandbox) for Testing and UAT Sessions.

oAdd Hoc requests for feature enhancements and improvements

oRequirements fulfillment and management of the project from start to finish.

SFDC Admin / Analyst American Traffic Solutions Tempe, AZ. 9/11 – 5/12

Day to Day Administration of Salesforce.com.

Create and Publish custom reports and dashboards.

Establish and Implement “Best Practices” for Salesforce.com.

Complete redesign and implementation of SFDC, incorporating custom objects, fields, reports and dashboards.

oRequirements gathering.

oCreating a UAT environment (sandbox) for Testing and UAT Sessions.

oRequirements fulfillment and management of the project from start to finish.

oAdd Hoc requests for feature enhancements and improvements.

oMigration from UAT environment to Production and manage any feedback or errors resulting from deployment

oEnsure deliverables, benchmarks and milestones met.

oWeekly project team meeting to review progress, roadblocks and solutions to keep project on track and all parties informed.

SFDC Admin. / Analyst PacifiCord Irvine, Ca. 12/09 – 4/11

Day to Day Administration of Salesforce.com.

Ad-Hoc Salesforce requests from all departments.

Maintain consistency within Salesforce.

Manage Territories.

Create and publish custom reports and dashboards.

Provide user training when needed.

Education:

Masters of Information Systems 2007 -- 2008

University of Phoenix

Bachelor of Science in Business Management 2004 -- 2007

University of Phoenix

Military Experience /

US Air Force Sergeant (E-4) Honorable Discharge 1985 -- 1989

Outside Accomplishments:

Area Coordinator VIP Division AYSO 2010 -- Present

Division Commissioner Challenger Division Little League Baseball 2014 -- Present

Toastmasters Toastmaster –Silver, Competent Leader, VP of Education.

Extensive Personal Development Library:

Tony Robbins, Zig Ziglar, Dale Carnegie, Steven Covey, Earl Nightingale and various others.

** The VIP & Challenger Divisions are volunteer positions with Nonprofit organizations (AYSO & Little League Baseball) that provide sports activities for Children with Special Needs.

Contact this candidate