Mona Ibrahim

Address: *** **** ******** ******* *** 1305, Texas, Allen 75002-

Phone Number: 214-***-****

Email: acuyev@r.postjobfree.com

Executive Summary

Self-motivated, strong communication skills, and excellent understanding of Functional/Technical aspects of HRIS. Ability to make decisions and solve problems and provide consultation for the customers that are in the best interest of the company, and solving problems with the most efficiency and limiting damages. Excellent in time management, organizing, and conducting presentations, and able to multitask. Looking to obtain more knowledge in the Technical field a challenging position that will expand my knowledge and my professional skills.

Education

Texas A&M University- Commerce, Master of Science, Business Administration and Management,University of Jordan, Bachelor of Science, Business information Technology (BIS)

Skills

Planning

Management and leadership

Excellent customer service

Time Management

Deltek Talent Development

Deltek Talent Performance

Project Management

Problem Solving

Teamwork

Consulting

Different Integrations

Deltek Talent Learning

Inductive Reasoning

Quick learner

Decision making

Logical Thinking

Deltek Talent Acquisition

HRT(HRsmart reporting tool)

Deltek Consulting Experience

HRIS Integrations Consultant

August 2014 – Present

Leading all projects related to integration, work very closely with the technology team to provide requirements in the development of integration, ETL and reporting solutions.

Create thorough & detailed requirements documents and technical specifications for integration, ETL and reporting solutions, to provide to the client (for approval) and engineering (for the development).

Ability to make decisions and solve problems and provide consultation for the customers that are in the best interest of the company, and solving problems with the most efficiency and limiting damages.

Conduct needs assessments of customer requirements, develop scope of work and supporting documentation, to include conceptual solution options, diagrams, workflows and business cases. Ability to manage multiple projects and successfully meet a strict delivery deadline.

Knowledge and experience in functional-technical aspects of HRIS.

Working with the Implementation team to support the client requirements on applying different integrations such as HRIS/Payroll/Background Check System (including SAP, ADP, ExponentHR, Assurint, Backtracker, HireRight, Empower, Tax Credit Co, Data feeds).

Analyze, maintain and troubleshoot human resource information systems and other human resources computer applications and systems. Gather and process information efficiently.

Ability to verbally communicate with Persons Inside and outside the organization, including customers and vendors to support the organization needs and requirements.

Leading data migration process and mapping data to Deltek interfaces. Conduct multiple Kick-off presentations and workshops to support client requirements and needs

Manage projects, evaluate processes/ outcomes to ensure setup and testing results meet the client expectations.

Career History

HRsmart, Technical Services Consultant

Leading all projects related to integration, work very closely with the technology team to provide requirements in the development of integration, ETL and reporting solutions.

Create thorough & detailed requirements documents and technical specifications for integration, ETL and reporting solutions, to provide to the client (for approval) and engineering (for the development).

Ability to make decisions and solve problems and provide consultation for the customers that are in the best interest of the company, and solving problems with the most efficiency and limiting damages.

Conduct needs assessments of customer requirements, develop scope of work and supporting documentation, to include conceptual solution options, diagrams, workflows and business cases. Ability to manage multiple projects and successfully meet a strict delivery deadline.

Knowledge and experience in functional-technical aspects of HRIS.

Working with the Implementation team to support the client requirements on applying different integrations such as HRIS/Payroll/Background Check System (including SAP, ADP, ExponentHR, Assurint, Backtracker, HireRight, Empower, Tax Credit Co, Data feeds).

Analyze, maintain and troubleshoot human resource information systems and other human resources computer applications and systems. Gather and process information efficiently.

Ability to verbally communicate with Persons Inside and outside the organization, including customers and vendors to support the organization needs and requirements.

Leading data migration process and mapping data to Deltek interfaces. Conduct multiple Kick-off presentations and workshops to support client requirements and needs

Manage projects, evaluate processes/ outcomes to ensure setup and testing results meet the client expectations.

Troubleshoot system integrations and nightly logs, and work with the client on solving data errors. And provide consultation for best practices.

T-force group/ HR Technology solution. HR Consultant (2011-2013)

Serving as internal consultants by analyzing a company’s current HR programs and recommending solutions

Developing, revising, and implementing HR policies and procedures

Preparing and maintaining reports related to specific HR projects

Assisting with the development and coordination of recommended changes regarding workflow

Developing methods for compiling and analyzing data for reports and special projects

Conducting audits of HR activities to ensure compliance

Presenting training sessions related to specific HR programs

Ensuring HR programs and services are in compliance with established policies and procedures and state/federal laws and regulations

Social Security Corporation (SSC) in Amman, Jordan. Customer Relationship Consultant (2009-2011)

Reach out to customers and verify account information.

Cancel or upgrade accounts.

Counsulting services.

Take payment information and other pertinent information such as addresses and phone numbers.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Handle changes in policies or renewals.

Certifications & Professional Associations

Course in Microsoft SQL Server 2005, in 2008.

Java Server Pages - JSP, And Sun Java 2 Enterprise Edition. In 2008.

Various training courses through “INJAZ” program “Me and my Community”, “Tour in the Market”, and “basics in economic science".

Intensive Training for (4 months) in Pioneers Training Centre. Jordan Skills gained (communication, team work, problem solving, etc

Foreign Languages

English, Fluent

Arabic, Fluent

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