MARIBEL SANTIAGO 305-***-**** ~ acuyd5@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

** ***** *********** ******** **********, ensuring the ultimate guest, resident and client experience and 7 Years as an Executors’ Assistant, successfully managing the daily operations of a demanding office.

MY PASSION. MY GOAL.

To utilize my organizational expertise, resourceful nature and proven interpersonal skills, with the focus on providing exceptional service, transforming the ordinary into the extraordinary, because impeccable service should be a given, not a luxury.

MY EXPERIENCE. WHAT I’VE DONE

EXECUTIVE ADMINISTRATIVE ASSISTANT / OFFICE MANAGER SOUTHERN STARS, INC.

January 2015 – December 2015 Purchasing Firm

Purchasing Agent/Middle man for a very exclusive group of international firms and production factories

Communicate and process shipping documents, licenses, certificates, invoices between Buyers and Sellers

Responsible for shipping, production, product specifications, item procurement, marketing plans and product branding

Manage every aspect of the Office/Administrative, Accounting, Financing and bookkeeping

EXECUTIVE ADMINISTRATIVE ASSISTANT / PERSONAL ASSISTANT OZMOSIS CREATIVE

November 2009 – November 2014 Creative Marketing & Design Firm

Assist President/Creative Director in all facets of production

Managed photography, video and design schedules; overseeing production from project initiation to final product

Managed/Booked models, lighting, production sites, licensing and financial matters

Office administration, file management and bookkeeping

NESPRESSO REP / SALES / PRODUCT EDUCATOR BO’S DEMOS

November 2004 – Present (On-call)) Brand Marketing Firm

Passionate Brand Ambassador/Associate for Nestle Nespresso

Increase revenue of sales in high-end retail/house ware stores(Williams Sonoma, Macy’s)

SALES MANAGER ENERGY FITNESS CENTER & SPA

February 2006 – September 2009 Gym/Spa Facility

Acquired/Processed personal/corporate memberships

Public relations, handling and collection of delinquent accounts

Managed & trained Front Desk Staff, as well as toured, checked in and assisted members

Sold & stocked merchandise and maintained a clean, organized gym floor

CHEF CONCIERGE / FRONT DESK MANAGER CONTINENTAL GROUP MANAGEMENT

March 2001 – January 2006 Property Management Services

First-class Personal Assistant to upscale residential community

Resourceful and “well connected” service, resulting in ultimate guest satisfaction

Managed, trained and supervised Front Office personnel

Coordinated customized business/social meetings and functions

CHEF CONCIERGE/GUEST SERVICES MANAGER FONTAINEBLEAU HILTON

September 1997 – February 2001 5-Star Resort & Spa

Provided exceptional memorable service to hotel/convention guests

Managed, trained and supervised Concierge team members.

Handled all functions of Concierge Desk

Other duties: Manager on Duty, Pre-convention/group meetings, hotel improvement committees.

MY EDUCATION. WHAT I KNOW

Ithaca College, Ithaca NY; B.S. in Recreation & Leisure Studies, minor in Business Administration

Ithaca College London Center London, England

Miami Dade College, Miami, FL; Real Estate License, Personal Training & Nutrition Certification

Computer Skills ** Microsoft Office: Work, Excel, Outlook; Social Media ** Bilingual ** English / Spanish

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