Shabrina Brice

*** ******* ***, ************, ** 32216

803-***-****

acuyc6@r.postjobfree.com

Professional Summary

Well versed in the point of sale computer system. Adept at a rapidly pace processing customer returns, assisting customers in finding the products they need and working with department manager to get returned products either back to the manufactures or back on the sales floor. Also specializes in high volume locations.

Skills Summary

• Patient

•Respectful

•Dependable

•Team Player

•Reliable Worker

•Attentive

•Time Management Skills

•Able to Work Under Pressure

•Persuasion Skills

•Product Knowledge

•Tenacity

Core Qualifications

• Strong command of the computer software platform

• Excellent communication skills with customers and other associates

• Exceptional eye for detail

• Dedicated to assisting the customers in any way possible

• Willing to work weekends and holidays

• Physically fit and able to work

Experience

•October 20013-Present

• Responsible for greeting customers as they enter the store and presenting customers with any promotional circulars.

• Responsible for taking customers returns, giving refunds, and then determining which each returns went to.

• Assisting in setting up promotional displays and holiday products.

• Responsible for processing customer returns and getting customers the proper refund amount.

• Assisted in answering customer questions either over the phone or in person.

• Assisted in preparing the store for promotional events and holiday sales.

• Responsible for addressing customers return issues and issuing proper refunds.

• Assisted in staffing the customer service desk and answering customer questions.

Work Experience

•Customer Service Representative The Home Depot Lancaster, S.C 29720 10/2013-Present

•Back Office Associate The Home Depot Lancaster S.C 29720 04/2013-Present

Education

•York Technical College Certificate Rock hill, S.C 07/15-8/15

•University of South Carolina Attended Lancaster, S.C 10/2011-2013

•Lancaster High School Diploma Lancaster S.C 08/2006-05/2010

References

•Denise Evans Instructor 803-***-****

•Mandy Cauthen Manger 803-***-****

•Shirley Pressley Manger 803-***-****

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