Wayne P. Loreck

*** ******** **

Myrtle Beach ***79

acuyc3@r.postjobfree.com

401-***-****

•SUMMARY

•Microsoft Certified Professional

•16 years experience Desktop, Helpdesk and Network Support Windows 95/98, Windows NT, Windows 2000, Windows XP, Windows Vista Business and Windows 7 professional and enterprise 64 bit

•Windows 2000, 2003 and 2008 Active Directory Administration

•Extensive computer experience supporting and training users of varying skill levels.

•Experience building and supporting networks in both business and personal settings

•Excellent Customer Service Skills with all types of users.

•SKILLS

•OS: Windows 95/98/NT/2000/XP Professional/Vista Business Windows 7 Business, Novell Netware, HP UNIX 11.0, AS400 Administration, MAC OS X Yosemite Windows NT, 2000, 2003 Server

•Software: MS Office 97/2000/XP/2003/2007/2010 and 2013, Lotus Notes 6, 7, 8.5 and 9.0.1, Norton Ghost, Norton Anti-Virus, Symantec Anti-Virus, Macaffee Anti-virus. Adware, Malware and Virus removal tools, Call tracking systems Clarify, Track-IT, Remedy, HP Service Center, Magic, Alteris Onyx and Tivoli.

•Other: LAN/WAN, VPN, Exchange/Outlook 98/2000/XP/2003/2007/2010, SMS, SCCM 2007 & 2012, USMT, MDT, Sysprep, Wintel, Vmware, POS Support, Active Directory, Administration, Goldwire, LANDesk, Dameware, Imanage, Desksite, Bloomberg, Blackberry Enterprise Server Support.

•Active Synch, Citrix Administration and support, Cisco/Avaya VOIP Support, Teleconference Setup and Support, A/V Setup and Support.

•Printers Setup and support of HP, Lexmark and Ricoh local and networked printers

•Voice Cisco/Avaya VOIP support, Teleconference setup and support

•EXPERIENCE

•Umass Medical School

•Sr. Desktop Support Engineer

•November 2014- Septemer 2015

•Desktop Support Engineer to assist with a backlog of support requests from break/fix to new deployments of Windows PC’s Laptops, Macs and printers local, networked & multifunction copiers.

•Strong support/troubleshooting skills with Windows XP, Windows 7, and Mac OS X operating systems, Microsoft Office 2007/2010/2013

•Level 2/3 support of all Umass Medical School personnel and students.

•Migration of 1400 Windows XP PC’s and Laptops to Windows 7.

•Dominion Diagnostics

•Helpdesk/Desktop Support

•September 2014-Novemer 2014

•Support of 220 local PC’s and laptops running Window XP and Windows XP/7/8.1

•Support of Microsoft Surface 2 and 3 tablets

•Support of 100 remote users.

•Active Directory Administration

•Support of Lotus Notes 9.0.1

•Insight Global

•Community Health Systems

•Infrastructure Engineer

•January 2014-July 2014

•Installation and setup of all types of computer hardware and peripherals that are typical of a hospital or clinical environment

•Ability to physically deploy hardware throughout all departments of the facilities

•Coordination with CHS on implementation of applications utilizing SCCM and other repositories

•Configure, troubleshooting and support user and device sessions for AS400

•Understanding of Active Directory best practices

•Deployment of third party applications

•Deployment of Single Sign-On solution

•Assist with Global Policy administration

•Troubleshoot LAN connectivity issues

•Troubleshoot workstation and application issues

•Represent corporate infrastructure for onsite activities

•Work with corporate to configure hardware and client applications

•Provide support to local facility IT department, end-users, project staff and corporate resources

•Systems Administration or support of AS400 systems

•Systems Administration of Active Directory

•Excellent written and oral communication skills

•Experience with Cerner policies and procedures

•Healthcare industry infrastructure support

•Xerox Business Services

•Johnson & Johnson

•Windows 7 Migration/ Desktop Support

•November 2013 to December 2013

•Migration of Windows XP laptops and desktops to Windows 7 64 bit Enterprise

•Used a combination of flash drives with an image, USMT for backup and restore of data and SCCM 2012 to push application installs.

•Active Directory management and administration.

•RBS Citizens Bank

•Desktop Support 2

•February, 2013 to

•March, 2013

•Level 2 support of SCCM migration from Windows XP local machine with MS Office 2007

•to a Windows 7 virtual client with MS Office 2010 running on Windows 2008 server

•The Trizetto Group

•Desktop Support Administrator

•December, 2010 to February 2013

•Administration and maintenance of servers running Windows 2003 and 2008.

•Level 2/3 support of 150 local users and 300 remote users

•Migration of 150 office staff and 300 remote users from Windows XP to Windows 7 Enterprise 64 bit.

•Setup and support of HP thin clients

•Setup of HP and Ricoh networked printers

•Tape backup’s

•Racking and unracking servers as needed

•Responds to inquiries and requests for assistance from internal and external applications and systems.

•Assists in identifying problems, troubleshooting and providing advice to assist local and remote end users.

•Record and document issues and resolution in Onyx call tracking

•Supported executives from AVP to CEO

•Support of MS Office 2003, 2007 and 2010 applications

•Used SCCM server located in Denver to install newest image and push applications to users.

•Coordinates with other locations to resolve problems. Building and distributing new laptops and desktops.

•Active Directory management and administration.

•Ordering and managing inventory of pc's and laptops.

•Support of Citrix clients and VPN users.

•Participates in monthly maintenance weekend activities.

•Deployment and Support of Active Synch for Blackberry, Android and IOS mobile devices

•FM Global

•March, 2010 to November, 2010

•Desktop Support II

•Install new image of Windows 7 on 5000 Dell laptops.

•Migrate data and applications to Windows 7 Enterprise 64 bit with MS Office 2007

•Active Directory management and administration

•Install newly imaged HD into laptop setup and configure laptop.

•AGS/Sovereign Bank

•September 2009

•to June 2010

•DESKTOP SUPPORT II

•Local and Remote Desktop Support for HP/ Compaq Desktops & Laptops

•Image, Setup, configure and deploy laptops and desktops

•Install, configure and support applications

•Cisco VOIP setup and support

•Trade floor support

•Blackberry support

•Fresenius Medical Care

•July 2009

•To September 2009

•FIELD SERVICE SUPPORT/DESKTOP SUPPORT II

•Local and Remote Desktop Support for Windows XP in East Providence medical admissions office..

•Field support for all dialysis clinics in the northeast.

•Applications supported Lotus Notes 7 and 8.5, VPN, video conferencing

•Primary remote software was PC Anywhere 12.5.

•Dell desktops and laptops.

•Avaya VOIP support, Teleconference setup and support

•Invensys

•March 2009

•To June 2009

•HELPDESK/DESKTOP SUPPORT II

•Windows 2003 Active Directory Administration, SAP Administration

•Phone, remote and in person support

•Applications supported Exchange/Outlook 2003/2007, VPN

•Blackberry Enterprise Server activation, administration and support

•Primary remote connection tool used was Dameware.

•Reimaging Dell Desktops and Laptops

•OS support for Windows 95/98/NT/2000/XP

•Pilot testing & support of Windows Vista Business

•ICF International

•October 2008

•To March 2009

•PC SUPPORT SPECIALIST II

•Windows 2003 Server Administration, Systems Administration, Backup Administration.

•Level 2 and 3 Desktop Support for all users, computers, and printers for Cambridge, MA location as well as remote support for users & computers worldwide.

•Travel to corporate offices in Fairfax VA.

•Remote support for level 1 helpdesk in Fairfax VA.

•Applications supported Lotus Notes, Exchange/Outlook, Citrix, Net meeting, VPN, Blackberries

•Avaya VOIP support, Teleconference setup and support

•Call tracking software was Alteris

•Primary remote connection tool used was Dameware.

•

•GE Healthcare Financial Services

•March 2008

•To October 2008

•SENIOR DESKTOP ENGINEER

•Responsible for Windows 2000/2003 Server Administration, Network Administration, Systems Administration, Backup Administration. Desktop Support for all users, computers, and printers for Boston, MA locations as well as remote support to other sites

•Level 2 & 3 support for 4 buildings in Boston.

•Trade floor support, Bloomberg support

•A mixed Windows 2000/XP environment,

•Applications supported Exchange/Outlook, Citrix, Net meeting, VPN, Blackberries, many financial applications

•Cisco VOIP support, Teleconference setup and support

•call tracking was remedy.

•State Street Bank & Trust

•July 2007

•To February 2008

•HELPDESK ANALYST

•Worked as a helpdesk analyst in a mixed Windows 2000/XP Environment.

•Pilot testing of Windows Vista Business

•Bloomberg support

•Office 2003/2007, Outlook/Exchange 2003/2007 support.

•Avaya VOIP support, Teleconference setup and support

•Hachette Book Group USA

•June 2007

•To July 2007

•DESKTOP SUPPORT TECHNICIAN II

•Worked as a desktop support technician level 2 . Filled in for desktop support manager who was on vacation.

•Windows XP environment IBM laptops & desktops

•Siemens Business Services

•November 2006

•To May 2007

•HELP DESK ANALYST II

•Help Desk Level 2 phone support, using internal knowledge base/ search engines.

•Supporting Windows 2000/XP HP/Compaq desktops and laptops.

•Novell Console One & Windows 2003 Active Directory account administration. Support of Lotus Notes 6.5.4

•Determine if the user is LAN, WAN or working remotely.

•Troubleshoot and Diagnose problems using remote connection with SMS Citrix Meta frame and VPN connections.

•Document all processes and enter users contact information into clarify call tracking system.

•Determine the correct path to assign cases that cannot be resolved to higher level technical support.

•Franklin Olin College

•August 2006

•To October 2006

•TECHNICAL SUPPORT SPECIALIST

•Worked as a desktop/laptop/audio visual support team member.

•Supported Windows 2000/XP OS, MAC OSX, Outlook/Exchange 2003

•Edwards, Angell, Palmer and Dodge LLP

•June 2006

•To August 2006

•END USER SUPPORT ANALYST

•Worked as a helpdesk/desktop support technician.

•Blackberry support, Windows XP support

•Boston Medical Center Healthnet Plan

•April 2006

•To June 2006

•DESKTOP SUPPORT TECHNICIAN

•Worked on a Windows XP PC/Laptop refresh project.

•Outlook/Exchange 2003 support

•TJX Corporation

•February 2006

•To April 2006

•HELPDESK ANALYST

•Worked as a level 1 &2 helpdesk team member.

•Bose Corporation

•June 2005

•To January 2006

•DESKTOP SUPPORT

•Worked as a helpdesk/desktop support technician.

•Windows XP environment, Blackberry support

•Staples Corporation

•November 2002

•To June 2005

•IS SUPPORT HELPDESK

•Support of Staples Retail and Corporate users worldwide

•Responsible for high volume Help Desk Phone support (Over 17000 users)

•Averaged between 80-100 calls per day.

•Support of Windows 98, NT, 2000 and XP and AS400 environments

•Administration of users LAN, WAN, VPN, Outlook 2000 and AS400 accounts

•Troubleshooting of any connection problems either over the phone or accessing remotely.

•Use of Remedy call tracking system.

•Blackberry support

•Training of store management and personnel

•Perot Systems

•September 2002

•To November 2002

•WINDOWS 2000 MIGRATION TECHNICIAN

•Worked on a Windows 2000 PC/Laptop migration project

•Lucent Technologies

•July 2001

•To October 2001

•EXCHANGE 2000 MIGRATION TECHNICIAN

•Worked on an email migration project from Lotus notes 6 to Outlook 2000 projec

•Intel Corporation

•January 2001

•To July 2001

•DESKTOP SUPPORT TECHNICIAN

•Worked on a Windows 2000 PC/Laptop migration project. Rebuilt network data center.

•FleetBank

•September 2000

•To January 2001

•WINDOWS 2000 MIGRATION TEAM LEAD

•Worked as a team lead on a Windows 2000 PC/Laptop migration project.

•Harcourt TPC and

•Mass Dept of Education

•July 2000

•To September 2000

•NETWORK SUPPORT/SOFTWARE SUPPORT & TRAINING

•Setup 600 PC Windows 2000 network, supported network and software. Broke down and

•moved to multiple locations.

•Stream International

•August 1999 to June

•2000

•Helpdesk Analyst Worked as a helpdesk analyst for all Microsoft products

•EDUCATION

•December 2001 Massachusetts School of Information Technology-Taunton, MA

•To April 2002

•MCSA/MCSE Certification Program Windows 2000

•January 1999 Roger Williams University-Providence, RI

•To July 1999

•MCSE Certification Program in Windows NT 4.0

•November 1984 Fisher College-Attleboro, MA

•To November 1986

•Associate Degree Computer Science/Business Management

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