Focus of Interest: accounting
Skilled in developing and maintaining rapport, and providing customer support based on knowledge, professionalism, and integrity.
Well-experienced, dedicated, and results-driven professional, with exceptional experience in developing relationships and increasing business.
Recognized and awarded for outstanding service and teamwork.
Successful Customer Interactions
Outstanding Quality Results
Sales Growth
Employee of the Month Recipient
Team Player
Integrity
Education
Kirkwood Community College § Cedar Rapids, IA
AAS- Accounting- 2015
Mt. Mercy University § Cedar Rapids, IA
BAS- Accounting- Pending May, 2017
Computer Skills
Experience in Microsoft 2013 Excel, Word, PowerPoint, and QuickBooks
Certiport certified for Microsoft 2013 Excel
Type 60 WPM
Experience
WAL*MART, Cedar Rapids, IA
Meat Department Manager 11/2015-Present
§Increased departments net profit over $30,000 over the month of April.
§Reduced cost by over 20% within first two months.
§Increased the stores ranking, within the market, from 10 out of 11 stores, to second.
§Provide superior customer service, earned a letter written to the President of Wal-Mart by a customer.
§Possess full control and authority over department, including features, pricing, and merchandise.
Grocery Department Manager 09/2014-11/2015
§Increased inventory turnover by 185% in less than two months.
§Identified and resolved over $10,000 worth of inventory mistakes caused by the third-party inventory crew
§Maintained the largest department with highest percentage of sales.
§Was assigned the largest department, volume and sales, only seven months after promoted to paper goods/chemicals. Typical minimum time is one year.
§Supervised between 5-20 associates daily.
§Responsible for merchandise orders for four separate departments, including candy, dry grocery, snacks and water, and alcohol.
§Created reports for upper management on current sales and projections.
WAL*MART, Marion, IA
Paper Goods/Chemicals Department Manager 11/2013-06/2014
§Supervised between 2 and 4 individuals’ daily.
§Responsible for all merchandise orders for paper goods, and chemicals.
§Examined daily stock reports.
§Generated all necessary on hand changes to inventory.
§Oversaw all freight during the day.
Pets Department Manager 04/2013-11/2013
§Supervised between 1-2 individuals daily.
§Generated all necessary on hand changes to inventory.
§Oversaw all freight.
§Exceeded fish sales goals.
§Fully responsible for maintaining a clean department including fish tanks and tank maintenance.
Grocery Sales Associate 09/2011-04/2013
§Provided superior customer service.
§Stocked shelves with new and existing freight.
§Unloaded truck deliveries.
§Assisted other departments including frozen, dairy, and front end cashiers.
Thomas L. Cardella & Associates
Account Specialist 11/2010–7/2011
§Worked collaboratively with external clients
§Established and maintain business relationships
§Maintained all customer accounts and orders
§Maintained a solid base of recurring customers
References
Available upon request