Owen J. McClelland

**** ******** **. 702-***-****

Henderson, NV 89074 acuyan@r.postjobfree.com

Sales and Management

Successful retail manager with 15 years experience in Sales, Customer Service, Merchandising, Inventory Management, Staff Recruiting and Supervision.

Proven ability to increase sales revenue and customer loyalty through effective sales consultation, merchandising and inventory management. Demonstrate a high level of enthusiasm and motivation in all aspects of work.

-Excellent leadership skills – can communicate effectively and motivate

employees to perform at their best. Can set direction and focus for the team.

Hands on approach to training and coaching.

-Experience in merchandising and specialty retail sales. Extensive product

knowledge of premium luggage, greeting card and music media retail industries.

-Established record of dependability and company loyalty.

Professional Experience

Associate Manager

The Tumi Outlet Store at Las Vegas Premium Outlets 2012 – Present

875 Grand Central Parkway, Ste. 2193

Las Vegas NV 89106

Managed daily operations of luxury outlet retail space including merchandising, stock replenishment, coaching of sales staff, clientele building, and product repair.

Increased conversion from 9.2% to 11.5% through staff coaching and

assertive sales techniques in 2015 and 2016.

-Built revenue levels to an excess of 6 million in 2013 using assertive sales

techniques, achieving personal sales goals surpassing $700,000.00 in 2013.

Personal sales revenue in excess of $800,000.00 in 2014.

Associate Manager 2010 – 2012

The Tumi Store at Miracle Mile

3663 Las Vegas Blvd., Ste. # 780

Las Vegas, NV 89109

Managed daily operations of luxury luggage retail store including visual merchandising, stock replenishment and coaching of sales staff.

-Increased revenue of store by 30% between 2009 and 2010 using assertive,

select, questioning sales techniques, helping to grow conversion rates

from 10% to current 11.7% in 2011.

Manager – General Operations 2006 – 2010

Hallmark Creations # 812

3810 S. Maryland Pkwy.

Las Vegas, NV 89119

Directed daily operation of high volume greeting card/specialty gift store. Manage staff of 8-13 employees in the areas of sales, customer service, product promotion, cash management, merchandising, and inventory control.

-Maintained strong revenue levels through focus on assertive customer service.

Increased overall customer satisfaction indices via a random survey service from 70% to a current level of 92%.

-Attracted new clientele via excellence in merchandising standards and

aggressive contact marketing, increasing in-store sales of Hallmark brand

Keepsake Ornaments 28% over previous 2 years.

Department Manager – Music and Movie Media 1996 – 2006

Barnes and Noble Booksellers

8915 W. Charleston Blvd.

Las Vegas, NV 89117

Managed a staff of 4-6 in the daily operations of bookstore music department, specializing in sales of compact discs and DVD’s.

-Increased profitability of music department through extensive product

knowledge and merchandising.

-Fostered sales relationships with local artists and a Phoenix-based jazz

record label.

-Assisted in the opening and merchandising of 2 Las Vegas area retail spaces.

Sales/Box Office Supervisor 1991 - 1996 Allstate Ticketing

999 E. Tropicana

Las Vegas, NV 89119

Supervised ticket sales and “will-call” window for 2500 seat showroom at the Sahara Hotel and Casino in Las Vegas.

-Supervised evening staff of 2-3 employees at hotel box office. Responsible

for managing will call tickets, complimentary passes, and sales for hotel showroom. Provided additional customer services, including booking of Grand Canyon/Hoover Dam tours for patrons of the hotel and casino.

Education

University of North Texas, Denton, TX 1985-1988

Graduate Studies in Jazz, emphasis in Music Education

Indiana-Purdue University, Ft. Wayne, IN 1983

Baccalaureate Degree in Music Education

References available upon request.

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