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Sales Technical Support

Location:
San Diego, CA
Posted:
May 27, 2016

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Resume:

BERROY, JULIUS CEZAR AGARIN

Address: **** ***** **. *** ***** CA, 92111

Mobile No.: 619-***-****

Email Address: acuy9o@r.postjobfree.com

OBJECTIVE:

To Work in this Company, where I can apply my knowledge, skills and abilities.

QUALIFICATION/SKILLS:

Hardware

Experienced in troubleshooting Handheld Terminal, barcode and printer

Experienced in LAN / WLAN setup and configuration

Experienced in Switches and Router configuration

Experienced in assembly / disassembly, computer upgrading, computer system repair and troubleshooting.

Expertise in deploying and supporting desktops/laptops and various mobile devices.

Software

Experienced in different Operating System (Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2003 server, Windows 2000, Windows ME, Windows NT, Windows 98 and Windows 95)

Experienced in the following Software and applications (SAP, TOAD for Oracle, Route Pro 32, WMS, Adobe Photoshop, Adobe Lightroom, AS400, Back Office, POS, DSD, SMS and Microsoft Office.

EDUCATIONAL ATTAINMENT/BACKGROUND:

TERTIARY: Bachelor of Science in Computer Engineering

University of Nueva Caceres

Naga City, Philippines

Date: October 2002.

SECONDARY: University of Saint Anthony

Iriga City, Philippines

Date: March 1996.

PRIMARY: Libon Central School

Libon Albay, Philippines

Date: March 1992.

WORKING EXPERIENCES:

IT SUPPORT SPECIALIST

Company: Qatar National Import and Export Co.

Address: P.O. Box 490 Doha, Qatar

Date: July 14, 2011 – February 24, 2016

Duties and Responsibilities:

Provide user support for desktop, laptop and mobile software and hardware issues

Support experience with multiple Windows Operating System

Understanding of basic networking fundamentals

Configures router, switches, printers and scanner.

Monitor and maintain operational functionality of all IT system

Diagnoses hardware and software issues and replaces defective components

Utilize established ticketing system to track open issues

Maintaining and troubleshooting of Intermec Handheld Terminal, barcode and printers.

Setting up Intermec Hardware’s (Mobile printers & handheld computers) in sales vehicles for route sales automation

Administrate the HHT application for the divisions

Handling software installation for handheld terminals using Microsoft active sync

Configuring the handheld applications and terminals

Preparing and uploading the daily cash van sales

trains and supervise employees, as appropriate

COMPUTER OPERATOR

Company: Al Othaim Markets Company

Address: P.O. Box 41700 Riyadh 11531, Kingdom of Saudi Arabia

Date: August 25, 2009 – August 29, 2010

Duties and Responsibilities:

Maintaining and troubleshooting of the Point of Sale Machines and Server

Updating the daily price changes of every weighing scale using SMS, DSD and Back Office applications

Entering vendors ordered and delivery using JDA and AS400 application

Processing return to vendor orders due to expired and damage items

Processing transfers of items to other branch and company warehouses

Maintaining to clear negative system on hands of all the supermarket items and creating summary of sales report.

TEAM LEADER

Company: Natasha Foods Corp.

Address: #807 Edsa Diliman, Quezon City, Philippines

Date: September 4, 2008 – February 19, 2009

Duties and Responsibilities:

Responsible for Supervising Bakery Section

Creating compliance report

Conducting inventory and leading all the production workers from their task.

TECHNICAL SUPPORT REPRESENTATIVE

Company: Alorica Philippines Inc.

Address: 34th floor Wynsum Corporate Center, Emerald Ave.

Ortigas Center, Pasig City, Philippines

Date: February 13, 2006 – May 12, 2008

Duties and Responsibilities:

Providing technical solution through Chat and email among the clients of Gateway and Emachines computer in United States of America and Canada.

FILING CLERK

Company: Cameron Corporate Services Inc.

Address: #807 Edsa Diliman, Quezon City, Philippines

Date: August 5, 2005 – January 20, 2006

Duties and Responsibilities:

Responsible for Sorting and filing of Daily Sales Record of different outlet in every Small Business Unit.

WAREHOUSE STAFF

Company: Omron Mechatronics of the Philippines Corp.

Address: Subic Bay Freeport Zone, Subic Techno Park

Subic Zambales, Philippines

Date: December 16, 2003 – April 15, 2004

Duties and Responsibilities:

Responsible for preparing, itemizing, stock checking and forwarding of an Automated Teller Machine Parts to the Assembly Mechatronics.

SEMINARS/WORKSHOP ATTENDED:

PC Repair and Trouble Shooting

EITEC, Expert Information Technology Education Center

Marikina City, Philippines

Date: February 2005.

PERSONAL INFORMATION:

Date of Birth: May 09, 1980

Place of Birth: Banaba San Mateo, Rizal, Philippines, 1850

Sex: Male

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Height: 5’ 6”

Weight: 180 lbs.

REFERENCES:

Available upon request



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