H. SCOTT FLOLID

**** ***** *****, **********, ********* 55317

Phone: 952-***-**** Email: acuy90@r.postjobfree.com

MANAGEMENT PROFILE

Thirty-two years of multi-unit management and front-line facility management experience with Trugreen and Scott’s Miracle-Gro, the national leaders in the lawn and landscape industry. Proven leadership with a positive track record of consistent region and branch revenue and profit growth. Mentored and promoted four branch managers and three branch marketing managers. Outstanding communicator with a reputation for building exceptional business teams, inspiring branch accomplishment and maintaining focus on sales, customer service excellence, financial accountability, employee development and safety.

PROFESSIONAL EXPERIENCE

SCOTT’S MIRACLE-GRO (Lawn/Tree/Mosquito Service Division) Market General Manager – Minneapolis/St.Paul, MN May 2014 to February 2016

• Direct three managers and 34 indirect employees in $3.5/M revenue location. 2 year revenue growth of 35.3% - Hit EBITA goal in 2014 and 2015

Program Manager – Chanhassen, MN October 2013 to April 2014

• Responsible for PL analysis and on-site evaluation of branch locations throughout U.S.

• Conducted companywide training conferences to field service management teams.

• Implemented new operations position that will increase field productivity. TRUGREEN (Division of ServiceMaster)

Formerly Trugreen-ChemLawn, the world’s largest lawn and landscape company serving 3.5 million customers with revenues of $1.1 billion. A division of The ServiceMaster Companies with revenues of $3.6 billion and millions of residential and commercial customers in the United States.

General Manager – Burnsville, MN July 2010 to April 2013

• Voluntarily resigned RVP position in Texas due to illness with immediate family member in Minnesota.

• Responsible for 3 locations and $8 million in annual revenues with 8 manager direct reports and 106 associates.

• Beat 2011 Budget by 8% in revenue and 42% in EBITDA and improved customer retention by 10% year over year. Region Vice President, Southwest Region May 2008 – June 2010 Responsible for fifteen branches in Texas and Oklahoma with annual revenues of $80.5 million and directed and mentored 15 General Managers and 5 region staff members.

• Lead company in highest EBITDA dollars and percent in 2008 and 2009.

• Had highest company region customer retention improvement in 2009

• Developed and implemented business strategies for each branch that led to region revenue growth of 6.1% and profit growth of 14.4% over two years.

• Conducted monthly in-branch operating reviews to evaluate performance and affect positive change on service and financial performance.

Region Manager, North Central Region January 2004 – December 2007 Responsible for nine branches in Minnesota, Wisconsin and South Dakota with 137,000 total customers generating annual residential revenues of $42.5 million and commercial revenues of $9.8 million. Directed and mentored nine Branch Managers and six regional staff members. Indirectly managed eleven commercial sales representatives.

• Developed and implemented business strategies for each branch that led to revenue growth of 8.7% over three years. In 2007 revenues grew 2.8% and region profit growth was 6.7%.

• Conducted monthly in-branch reviews to evaluate and effect positive change on financial and service performance which led to a company-leading customer retention rate in 2005.

• Pursued and closed on two competitor acquisitions adding over $500,000 in revenues.

• Initiated an individual route analysis for production personnel that helped to increase productivity which led to a .4% reduction in production labor in 2007 and improved service delivery earning the top company “Customer Satisfaction Index” score in 2006.

• Established weekly risk management calls and tracking to increase focus on the safety culture in branches which led to the region’s risk management expense dropping from 1.1% to .25% of revenues and a savings of $435,000. H. Scott Flolid Page Two

Branch Manager – Burnsville and Minnetonka, MN 1990 – December 2004 Directed six subordinate managers with 110 total employees and branch and satellite revenues of $7.2 million.

• Grew revenues from $4.0 million to $7.2 million and consistently obtained profit objectives during tenure, leading to a branch split in 2000.

CHEMLAWN CORPORATE – Boise, ID 1988 – 1990

Branch Manager

Directed three subordinate managers with 50 total employees and branch revenues of $3 million.

• Transformed unprofitable branch losing 1% to making 11% profit in one year by reducing overhead and improving field productivity.

CHEMLAWN FRANCHISE – Sioux Falls, SD 1980 – 1988

Branch Manager 1983 – 1988

Sales and Service Manager 1982

Service Technician Summer 1980 – 1981

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Arts, Urban Planning and Development – Augustana College, Sioux Falls, SD 1977 - 1981

• Six Sigma Green Belt Certification 2002

• High Performance Teams Seminar 2001

• Building Working Relationships Seminar 2000

• Dept. Of Agriculture Category A and E License 2013 AWARDS AND RECOGNITION

• Region Customer Retention Award 2015

• Region Highest Revenue Growth Award 2014

• Company General Manager of the Year Runner Up 2011

• Highest Company Region Customer Retention Rate Award 2005

• Regional Branch Manager of the Year 1997 and 2002

• Company Technical Excellence Award 2001

• Company Most Improved Branch Award 1997

COMPUTER SKILLS

• Microsoft Office: Excel, PowerPoint, Word

• J.D. Edwards financial management

• SAP

• Cognos

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