Gourav Baldua

Phone : +91-810******* Email: acuy68@r.postjobfree.com

A competent professional with 9 years of experience in the area of Banking & Finance.

Expert in implementing strategies towards achieving the organizational goal.

Skills

Audit & Training

Risk Identification

Fraud Control

Process Improvement

Development of Training Materials

Analytic

Team Leadership

Interpersonal relationship skills

Good communication

Positive attitude

Professional Experience

ICICI Bank Ltd., Jaipur –

Audit & Compliance Manager (Rajasthan): 04/2013 to Present

Selected Accomplishments:

Audit of Branches & Vendors.

Internal council meets with Regional / Zonal / Product Head on key audit findings.

Holding regular training sessions for Bank employees/OSP’s & Vendors on compliance parameters.

PAC process audit: Identification of non-compliance, risk for the bank.

Identification of process gaps and process improvement.

Fraud detection control & recovery.

Completion of SOAx walk through & testing as per schedule.

Cross sell of banking products (CASA/Loans/Credit cards).

Debt Manager in DSMG Auto (Jaipur, Jodhpur, Bikaner & Alwar): 11/2007 to 03/2013

Selected Accomplishments:

Managing delinquency portfolio for Jaipur, Jodhpur, Bikaner & Alwar Branch.

Handling a team of 18 executives.

Preparation of area wise MIS – NCL (Net Credit Loss) & NPA (Non-Performing Asset) tracking, New Book MIS, MIS of fraud and skip portfolio, Agency performance, Legal MIS.

Monitoring and supervision of borrower accounts and devising strategies for reducing NCL and NPA.

Appointing vendors, Man power planning, Training to the executive’s on collections code of conduct, monitoring performance.

Handling customer queries and providing solution.

Appointed as an FPR to monitor and follow up the cases before Bank Ombudsman.

Weekly/Bi-weekly review with Credit & Sales team managers.

Gourav Baldua

Page 2 l Phone : +91-810*******

GENPACT, Jaipur – 09/2006 to 03/2007

Process Associate in Cash Application Process.

Selected Accomplishments:

Applying payments to the Borrower’s account as per SOP.

Interacting with U.S. based clients and resolving their queries.

Responsible for doing Quality Check.

Maintaining CTQs (Critical to Quality) of the process.

Worked on software : ATLAS

Achievements

1st position in audit rating in North Zone (ICICI Bank Ltd), 2014 & 2015.

P1 rating in the financial year PMS (ICICI Bank Ltd), 2011.

1st position in PAN India for performance (ICICI Bank Ltd), 2010.

Appreciation Certificate for achieving the defined targets (GENPACT), 2006.

Spot Award for Quick learning & Performing with 100% accuracy (GENPACT), 2006.

Professional Qualification

Master of Business Administration (M.B.A) from University of Rajasthan.

Major: Finance

Minor: Marketing

‘O’ Level from DOEACC Society.

Education

2005 - Graduation (B.Com) from Commerce College, Jaipur under University of Rajasthan.

2002 - Intermediate (Commerce) from Maheshwari Public School, Jaipur under C.B.S.E.

2000 - Matriculation from Maheshwari Public School, Jaipur under C.B.S.E.

Personal Detail

Date of Birth : 14th May, 1984

Communication Add. : F-1, 1st Floor, Plot No 408, Patrakar Colony, Near Mansarover, Jaipur

Marital Status : Married

Nationality : Indian

Language Known : English, Hindi

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