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Customer Service Manager

Location:
Bengaluru, KA, 560001, India
Posted:
May 27, 2016

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Resume:

Satish.A.

No.***, *rd “D” Cross,

Behind Manjunatha Temple, Domlur Layout

Bangalore – 560071.

Mobile : 998-***-****

E-mail : acuy5p@r.postjobfree.com

OBJECTIVE: To enhance my knowledge through the process of continuous learning and trying to implement the same in day to day work and to build a career and long-term relationship with a company of good repute.

ACADEMIC DATA : B.Com

: Pursued for ICWAI 2000-2002, (Worked as

Article Assistant during the same period).

SKILLS SUMMARY

FEMA Compliance

Transfer Pricing

Corporate Tax

Finalization of Accounts

WORK EXPERIENCE

1)Working with Seagate Technology HDD (India) Pvt Ltd as Sr Analyst from November 2014.

Processing Form-A1 & A2 payments

P/L Variance Analysis

Month end accrual

Processing invoices & TDS

Inform vendor about Form-I for CST Exemption in SEZ

Inform vendor about Form-A1 & A2 for Service Tax Exemption in SEZ

Accounting Software – Oracle

2)Worked with Airwatch Technologies India Pvt Ltd as Asst.Mgr Finance & Accounts from June 2011 to Nov 2014.

Independently handle accounts up to finalization and closely work with Statutory Auditors to file Corporate and ROC returns, for India (includes TDS remittance, Qtrly Filing of TDS returns, P.Fund, P.Tax, Form-16 & 16A)

Possess working knowledge on FEMA Compliance and Transfer Pricing Regulation.

Compute Corporate Tax.

Maintain payroll and meet statutory obligations for 350 member team & growing.

To ensure that all transaction effected are in line with FEMA & T.P guidelines.

Raising Export Invoice on a monthly basis and to account for Exchange Rate Fluctuation – Profit/Loss.

Accounting Revenue & Deferred Revenue

Maintain Fixed Asset Register and compute Depreciation

Consolidation and Preparation of Budget/Cash Forecast and closely work with the Treasury for getting funds for India Operations

Co-ordinate for Board Meetings and file the same with ROC.

Working in Salesforce for accounting Accounts Receivables One person directly reporting to me from June 2012

Ensure timely closure of books – Accruals, Month end and Quarterly

Check Vendor Agreements to ensure that the vendor is compliant with all the registrations

Draft/Review/Amend Vendor Agreements

Take care of SLA’s to ensure that we achieve the same

Give update/report to Global CFO in the US

Accounting Software used is Intacct

3)Worked with Vikas Oswal & Associates from (Sept 2006 – June 2008) & from (Jan 2009 – May 2011)

Finance, Accounts & Audit:

Independently handle accounts up to finalization and closely work with Statutory Auditors to file Corporate and ROC returns.

Possess working knowledge on FEMA Compliance and Transfer Pricing Regulation.

Compute Advance Tax.

Verifying and approving all bills/vouchers for posting after ensuring accuracy, proper supporting, authorization, checking taxes before payment.

Reviewing all advances, payables and general ledger accounts on monthly basis.

Prepare Bank Reconciliation Statement.

Prepare Cash Forecast reports to management.

Invoicing, dispatching, Issue of Debit & Credit notes.

Interacting with Debtors & Creditors for timely payments and handling receivables through ageing analysis.

To ensure that vendor’s bills/attendance sheet is statutory compliant.

Internal Audit and Statutory Auditors follow up.

Registration and compliance with Sales Tax, Service Tax, T.D.S, P.Fund, P.Tax, IEC Code, ESIC & filing of periodical returns with respective departments within the prescribed due dates.

Handle Payroll for 50 employees and account for employee’s dues and ensure timely settlement of claims.

Maintain Form-T register.

Reimbursements of the employee’s claims/expenses, as per the company’s policy.

Preparation & Filing of STPI monthly, quarterly returns & yearly returns.

Preparation of Financial Statements & Income tax computations.

Fixed Asset Register Audit & Reconciliation.

An effective communicator with excellent relationship building, analytical & negotiation skills with experience in liaising with banks, regulatory authorities, suppliers & customers.

I was deputed on a two month project to Microsoft and worked on SAP & handled A/Payables.

4)Worked with Accenture as Team Leader from July 2008 – Dec 2008.

Worked on HFM (Hyperion Financial Management.)

Run query in HFM/build grids to prepare reports.

Posting Journal Entries.

Taking care of Accounts Receivables & Intercompany Reconciliations.

Prepare report to be sent to the clients showing the risk involved from loan

given to other countries outside (AUSTRALIA).

Answering Adhoc Queries received from clients and their auditors.

.

5)Worked in IBM Daksh as Senior Exe. Finance & Accounts (Sept 2005 – Aug 2006).

Looking after Accounts Receivables of U.S Utility Industry.

I used to keep track of the Daily Volume File and ensure that we are meeting our SLA by sharing our responsibilities.

Help the WFM Team in preparation, compilation of data for preparing day to day reports and also help in allocation of resources.

We as a team used to train the new joiners.

6) Worked in M/S Siemens Shared Services as Process Associate (Jan 2005 to June 2005).

Looking after accounts receivables of U.S Health Insurance Industry.

To work on behalf of US Hospitals and process medical claims.

To analyze the claim, refer to previous case study/check how the payment has been made on a similar claim earlier.

Check whether this is a case of denial by the primary insurance and can we bill/send the claim to the secondary insurance etc.

Handled claims of Blue Cross Blue Shield, Aetna, Medicare, and Mediclaim.

Objective to collect payment from US Insurance companies and resolve the claim.

7) Worked in M/s Tyco Electronics as Finance Executive (Jan 2004 to Jan 2005).

Looking after Accounts Receivables/Payables.

Co-ordinate with customers, reconcile their accounts, provide invoices verify

Goods Receipt Inward Note (GRIN) raised and arrange to collect the o/s

payments.

Prepare manual invoices for certain cases where Unit Of Measurement differs

from Purchase Order.

Interact/Correspond with clients on a daily basis update them on the balance of

accounts and also update managers on the o/s current balances.

Take care of materials to be loaned and their collection back.

Prepare Proforma Invoices on receipt/acceptance of a Purchase Order.

Liaison with Government departments whenever required.

Co-ordinate with customers and top management to settle pending issues without

delay.

Co-ordinate for replacing defective materials.

Process claims of distributors, stockiest and system integrators.

Software used AMPICS.

8) Worked in M/s Food World Super Markets for 9 months as Cash & Administration Supervisor/Asst Store In charge from 01-04-2003 to 31-12.2003.

To reconcile cash & credit card sales / to settle credit card sales and interact with bank officials and rectify over / under swipe of credit cards.

To pass adjustment entries in the system and generate daily sales report in detail and category wise.

Prepare Bank Reconciliation Statement.

Prepare Cash Forecast reports to management.

Handle Payroll and account for employee’s dues and ensure timely settlement of claims.

To update the Store Manager and Area Manager about fast moving items and maintain the stock quantity at desired levels in order to provide better customer service.

To manage shop floor activities like billing, handling cash, supervise effective display of stock, take immediate decision regarding exchange of products, assisting customers and informing them about the varieties of products that are available/new products launched, and update them on the latest schemes that have been introduced.

To supervise arrangement of stock on FIFO basis and brief staff on the latest offers/scheme available.

To do stock check on routine basis.

To interact with customers, and resolve customer queries in order to avoid escalation.

Team members directly reporting to me 20 members (full time and part time).

Achievements

Received appreciation mail from my manager while working with Tyco Electronics

Received certificate from the Service Delivery Lead while working with Accenture

Received trophy in recognition of my Leadership Qualities and appreciation mail from Global CFO and Director

PERSONAL DATA

Father’s Name : Ananthanarayanan K.V.

Date of Birth : 18th September 1977

Languages Know : English,Hindi,Kannada,Tamil,Telugu



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