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Personal Details

Name

Telephone

Email

Marital Status

Place of birth

Nationality

Lay Hua NG

+601*-***-**** or +642*-***-**** (for Whatapps only) acuy1d@r.postjobfree.com

Married

Melaka, Malaysia

Malaysian

Education AUG 2012 –

DEC 2012

Rutherford College Community Education

Certificate in New Zealand Sign Language

Level 1 (A & B)

JUL 2010 –

JUN 2012

The International Travel College of New Zealand

Diploma in International Tourism & Travel Management with Distinction (2 Year Programme)

National Certificate in Travel and Tourism Core Skills Level 3

(NZQA)

National Certificate in Travel Level 3 (NZQA)

National Certificate in Travel Level 4 (NZQA)

National Certificate in Computing Level 3 (NZQA)

National Diploma in Tourism Level 5 (NZQA)

IATA/UFTAA Foundation Diploma

Computer Reservations Certificate: Amadeus

1995 - 1997 International Correspondence Schools, Singapore Diploma in General Management (Penn State University, USA)

Courses with subject matters in Business Finance, Business Law, Marketing, Personnel Management, Sales

Management, Public Relations, Business Statistics & Economics

1991 - 1993 Polytechnic of Port Dickson, Malaysia

Certificate in Architecture

With emphasis on Design, Technical Drafting & Building Science

Skill Profiles Languages

English

Malay

Indonesian

Mandarin basic (verbal)

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Computer literacy

eBookingServices online tools – online website creating / editing packages, suppliers and customers messaging links, Trello editorial board, Slack internal communication

Skype – Messaging / Conference chat

RESNET - Coachlines booking system

JRS - Cruises booking system

LiveChat Software

Email Software

Microsoft Word & Microsoft Excel

Photo-editing (PicMonkey)

Power Point

Database

Amadeus - Computer Reservation System

Employment SEP 2015 -

MAY 2016

eBOOKINGSERVICES B. V. (The Haag, Netherlands)

Home-based Destination Manager

Customer service:

Email correspondence with customers

Ensuring suppliers answer customer’s inquiries

Telephone conversations with supplies or customers (inbound

/ outbound)

Account management suppliers:

Answering supplier questions and requests

Keeping up to date supplier profiles and listings

Coordinating work and progress of editors

Market research new suppliers

Contacting new suppliers

Keeping up to date supplier profiles and listings

Administrative support

NOV 2012 -

JUN 2015

INTERCITY Group (NZ) Ltd (Auckland, New Zealand)

Customer Service Representative

Effective listening and responding to customers' needs and concerns

Processing customers’ enquiries, bookings and ticketing through phone and LiveChat

Communicate with international travel agents’ on reservation information and bookings received via phone, fax and email

Provide information on company's products and services

Up-selling from normal booking using critical selling strategies to exceed productivity goals

Problem solving skills and building a good rapport with customers and agents

OCT 2010 -

MAR 2011

AUCKLAND MUSEUM Gift Shop (Auckland, New Zealand)

Retail Assistant (Part-time contract term)

Customer service and assist customer in selecting the perfect items through knowledge of products

Organising, maintaining and replenishing stocks

Cash and credit card transaction handling

Gift-wrapping services

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JUL 2006 -

JUN 2010

HOP IN Burger Pizzeria (Melaka, Malaysia)

F & B Assistant Manager

Front Line Customer Service and Duty Manager

Handling all aspects of customers' enquiries

Cash handling and stock-take

JUN 2000 -

JUL 2006

Interior Designer (Melaka, Malaysia)

Freelance

Develop and designs for clients from conceptual to completion

Client's consultation on designs, colour co-ordinations, selection of materials and soft and hard furnishings

Liaise with architects, suppliers and contractors

Produce drawing presentations in 3D perspective view JUN 1995 -

JUN 2000

JAYMUDA Group (Melaka, Malaysia)

Architectural Designer

Assist Project Manager in architectural designs

Liaise and co-ordinate with architects, suppliers and contractor

Follow-ups with design submissions

Involved in property sales during project launching JUN 1993 -

JUN 1995

LIKOM Technology (Melaka, Malaysia)

Design Technician

Assist Design Engineer in mechanical designs

Editing User's Manual

Liaise with suppliers and administrative works

Achievements InterCity Group (NZ) Ltd

Acknowledgement of Services 2013 & 2014

Best Attendance Awards 2014

3rd Cake Baking Competition 2014

The International Travel College of New Zealand

ITC Past-student Achievement Profile

1st ITC Amazing Race 2012

Nomination Certificate for New Zealand International Student of The Year 2011

Jaymuda Group, Malaysia

Designed, project managed and completed successful show- houses for Open-day sales for Jaymuda, a development company in Malaysia, with an outcome of a 95% sales rate

Designed and project managed interior construction of a successful 4-star hotel for a State Government in Malaysia Interests Travelling, Photography, Baking & Cooking, Designing References Available on request

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