L. Tamara Terrell

OBJECTIVE

Obtain a challenging position that would utilize and expand upon my knowledge and experience in areas such as; office administration, customer service, human resources, employee benefits, and business process outsourcing.

PROFESSIONAL HIGHLIGHTS

Exceptional individual that focuses on customer service and conveys information effectively both verbally and written.

High analytical thinking skills, with talents for identifying, improving, and streamlining complex work

processes.

A confident professional who maintains a productive work environment, and is able to motivate, mobilize, and coach employees to meet high performance standards.

Proficient in Microsoft Office Applications 2007 and 2010, Document imaging technology, Customer Service Relationship Management System (CRM), Healthstream e-learning, Peoplesoft 9.1, Kronos (timekeeping), Green Shot Screenshot Software, SAP, and Fujitsu document imaging high production scanners.

Focus on customer excellence through listening and being attentive to detail and problem resolution.

EDUCATION

Kaplan University Detroit MI, May 2010

Bachelor degree in Health Science

Wayne State University Detroit MI, June 2005

Bachelor degree in Interdisciplinary Studies

EMPLOYMENT HISTORY

February 2015- July 2015 Fluor Construction Freeport, TX

General Services

Promoted proper safety by flagging vehicles within construction areas and ensuring proper PPE was being used.

Assisted in maintaining and filing daily work permits for daily job assignments.

Maintained surrounding construction areas such as lay-down areas, office trailers, lunch tent and parking lots. In addition to cleaning ensured that paper towels, soap, toilet paper and other sanitary items were available.

October 2014 – February 2015 Brazos Community Credit Union Alvin, TX

Member Service Representative

Processed routine account transactions: open and close accounts.

Used adding machine and disburse money to customers.

Processed loan payments, credit card payments, utility payments, and cashed personal checks.

Promoted bank products and record all transactions via FLEX management system.

Distributed debit and credit cards upon being lost or reactivated via Trans-fund management system.

Balanced currency, cash and checks in cash drawer at end of each shift.

Assisted with online banking such as checking balances, resetting password, and activating online accounts.

July 2014 – September 2014 Kelly Services Freeport, TX

Data Entry Clerk

Effectively managed project documents according to the document control procedure using the program SAP GUI at DOW Chemical.

Assisted with word processing, flow charts, graphs and other documents as required; entered and gathered data from Dow staff.

Verified project data completeness and generated weekly and monthly reports.

Created new database tables, queries, and reports as needed.

April 2013 – March 2014 CHE-Trinity Health Incorporated Livonia, MI

Human Resource Assistant

First point of contact for all incoming email correspondence and Human Resources documents that impact an employee's life cycle from new hire to retirement.

Reviewed documentation to determine appropriate distribution. Assigned and created cases for senior representatives for information pertaining to new hires and/or historical data received from the Regional Health Ministries.

Retrieved, processed, and maintained confidential documents concerning personnel actions and life status changes, legal actions, and terminations via fax, imaging, email, and/or walk-in's.

Communicated with other departments, colleagues, and administrators to provide information and assistance regarding recruitment, transfers, employment, and personal records.

Imaged documents into employee's electronic HR File.

Verified colleague's employment information using PeopleSoft version 9.1

Assisted in developing and implementing proper documented procedures to navigate the Customer Service Relationship Management System (CRM).

August 2004 – April 2013 QEK Global Solutions Detroit, MI

Auditor/Employee Benefit Representative

Supported the General Motors Company Owned Vehicle program in reviewing cases for potential fraud.

Provided customer service via phone and/or email with valid information for company owned vehicles programs of General Motors.

Processed incoming and outgoing confidential mail for General Motors audit team to assist in making determinations on the General Motors employee’s account.

Documented incoming and outgoing phone calls from General Motors employee’s and addressed inquiries of customer complaints using Microsoft Access 2010.

Trained new employees on the use of General Motors audit database and audit process.

Compiled and investigated detailed outcomes of ongoing audits via Microsoft Office support 2010.

Prioritized reports for management concerning scope of audit and financial information using Microsoft Excel 2010.

Worked closely with General Motor's attorney and provided financial documentation to be submitted for collections.

October 2001 – August 2003 Data Consulting Group Detroit, MI

Correspondence Processor/Customer Service Representative

Provided quality customer care and troubleshooting services for parking violation inquiries.

Provided written and verbal communication and addressed inquiries of customer.

Served as a communication liaison between customers and management.

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Resolved problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Handled changes in policies and/or procedures.

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