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Manager Customer Service

Location:
Columbus, IN
Posted:
May 25, 2016

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Resume:

Anthony Prewitt

Objective

Contact information

Seek employment with a company that utilizes my skills, work ethic, achievements, and leadership abilities to exceed goals and continually grow with the company.

712 W 7th St., Seymour, IN 47274

812-***-**** acuxy9@r.postjobfree.com

Experience

2015-Present Stratosphere Quality Fishers, IN

Project Supervisor

Current responsibility to manage quality inspectors that perform various tasks as a 3rd party quality company. This is done primarily within the auto industry. I have managed quality inspections at several manufacturing companies that support the auto industry to include but not limited to NTN Drive Train, and Faurecia. With the end customer being Honda, Nissan, Cummins, and John Deer.

Write work instructions based on the customer’s needs.

Train, mentor, and supervise both full time and temporary employees.

Act as a liaison between the customer and parent company.

2013-2015 Lowe's Companies, Inc. North Vernon, IN

Assistant Planning Manager

Current responsibility to assist in the managing of the Planning Department and all functions within the department.

Directly supervise seven first line supervisors across three shifts. I assist in their progression plans and act as a mentor by setting goals and action plans and assisting in the meeting of those goals.

Assist in maintaining the budget for the entire distribution center, active in weekly updates to the budget as well as helping to maintain weekly staffing plans. Yearly budget in excess of 65 million dollars.

Used training in Lean and Six Sigma and Yellow Belt training to lead improvement processes throughout the building. Projects have led to a reduction in costs and an increase in effectiveness.

Very proficient in Microsoft Excel, Word, Access, and PowerPoint.

2012-2013 Lowe’s Regional Distribution North Vernon, IN

DMS Coach

Current responsibilities are being the subject matter expert for DMS/Slotting at the Indiana RDC.

Have ensured compliance with established network standards. Work closely with the Corporate Office and other Management positions to meet network initiatives.

Work other facilities and companies on a daily basis to build relationships across the network.

Have successfully managed teams that have insured timelines were kept and details of plan were met. Overall building utilization and effectiveness have increase in the process.

Have attended Kaizen Event Leadership Training and Lean Six Sigma Yellow Belt training and have participated in Kaizen events. Those events achieved a savings in operating costs.

Have provided guidance and support serving as a mentor to a Team Member who helped establish a tool that will be used by the entire network.

Work every day in DMS, Red Prairie WMS, Microsoft Excel and Access.

Have a good working relationship with other departments, IT, UAT, and Operations.

Continued participation with Safety Committee.

2004-2012 Lowe’s Regional Distribution North Vernon, IN

Weekend Support Coach

Responsibilities included being the Planning Department representative for the weekend shift. This includes managing Team Members in the following areas, DMS, Receiving Office, Problem Resolution, Damages, Quality Assurance, and Office Support staff in a multi building facility.

Expanded the role of the Weekend Support Coach from a position of supporting Operations to one in which Operations actively seeks advice in an effort to reduce cost and service the stores.

Developed a strong understanding of the Operational departments providing technical input to the senior staff when applicable.

Achieved Gold level performance on a consistent basis in regard to Performance Plus which helped the organization drive accuracy, cost, and demand turns.

Organized monthly safety meetings in the absence of the Safety Manager and have maintained First Responder Certification in an effort to promote safety and reduce the number of incidents.

Review and analyze reports to identify differing trends and recommend a course of action. Establish goals of Team Members as well as the business and track the progress of those goals.

1992-2004 Seymour Police Department Seymour, IN

Patrol Sergeant

In charge of a shift at the patrol level. Oversaw daily activity of that shift from reviewing reports to giving employee evaluations.

Helped establish a Tactical Response Team and train its members. Extensive experience in detecting and reducing threats, formulating alternative courses of action to reduce threats and addressing concerns.

Planned training with State of Indiana certification for officers throughout the state.

In charge of Field Training Officer Program. Updated and modernized the program to its current state.

Created a number of new as well as updated several Standard Operating Procedures.

Full list of training as well as letters of accommodation can be provided upon request

1991-1992 Seymour Police Department Seymour, IN

911 Radio Dispatcher

Dispatched both police and fire for the City of Seymour.

Dispatched using 911 operating system

Education

1987-1991 Indiana State University Terre Haute, IN

Majored in Criminology

2003-2004 Indiana State University Terre Haute, IN

* Received BA in Criminology

* National Dean’s List recipient

Interests

Sports to include hunting and the outdoors



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