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Sales Customer Service

Location:
Ho Chi Minh City, Ho Chi Minh, 70000, Vietnam
Posted:
May 25, 2016

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Resume:

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CURRICULUM VITAE

NGUYEN VAN VI

Address: ***/** ***** *** **** Street, Ward No.5

Binh Thanh District, Ho Chi Minh City.

PERSONNAL INFORMATION

Full name : Nguyen Van Vi

Date of birth : December 20th 1991

Marital status : Single

Mobile Phone Number : 016-****-****

Email : acuxxn@r.postjobfree.com

Skype : van.vi.nguyen

Graduated from College of Foreign Economic Relations Ho Chi Minh City – Average good Bachelor of Export – Import (2009 - 2012).

CAREER OBJECTIVE

Dedicate for company’s prosperousness and development.

Working in dynamic environment.

Getting promotion chances.

Improving skills.

Being proficient in major.

EXPERIENCES RECORD:

1. Sales and Customer Service Executive: Vietnamese Language Studies. From 11/2014 – now:

Responsibilities:

Attend to inquiries via phone, email or walk-in appointments.

Make the research to get the potential customer’s ideas about the Vietnamese learning market, give the solutions to get the activeness in recommending the services to the clients.

Develope and maintain the relationships with prospective and existing clients to reach monthly sales target: HSBC, Samsung, Wonderfarm, Sony, Cargill, Petronas, Rosneft, British Council, Abbott, Sanofi, Mercedes Benz…

Establish database of potential customers: B2C and B2B with the strategies which can push the sales to the market.

Analyze sales statistics and monitor the preferences of customers to increase sales performance.

2

Follow up on the entire procedure, solve the customer’s request to offer the suitable options as well as get the satisfaction from the customers.

Collect information and analyze competitors in terms of consultation and development of customers.

Support marketing and promotion activities.

Make monthly sales report to Business Development Manager. Performance: The Excellent Staff in 2015 with the Highest Revenue. 1. Sales Executive Cum Booker: L’apothiquaire Spa. From 09/2012 – 10/2014 : Responsibilities:

Maintain level of the profession and the attractiveness of the showroom with the clean, professional and relax display.

Meeting and negotiating with the clients about the term and conditions to get the order with B2B customers outside.

Facilitate the collaboration between the manager and related teams for achieving company's goals especially service integrity.

Keeping the good relation to traditional customers and expanding for the new customer.

Check and responsible for all booking information.

Update the information of customers and book treatments on booking software.

Travel to other branches within the company to fulfill duties as assigned or requested.

Assist in the recruitment, training the new personnel.

Organize staffing of the points of sales, monitor performance, supervise sales team.

Meet sales target.

Making report monthly.

Performance: The Excellent Staff in 2013.

FOREIGN LANGUAGES AND OTHER SKILLS:

Good Passionate to work & hard working willing

Good analytical sense

Strong communication & interpersonal skill

Proactive and workable under high pressure

Good at both English and Vietnamese communication

Good at computer skill.

Independence, patience and maturity.

Well-organized and detail-oriented



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