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Customer Service Sales

Location:
Beau Bassin-Rose Hill, Plaines Wilhems, Mauritius
Posted:
May 25, 2016

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Curriculum Vitae

Personal Information

Salim PEER

**, ****** ** *’Indépendance, 71409 Roches Brunes, Mauritius

+230-***-****

+230-****-****

acuxw6@r.postjobfree.com

Salim Peer

peersao

Salim Peer

Mission Statement To be a trustworthy leader and team player with a positive attitude, serving a prominent organization with the highest customer service standards for ethical business expansion and growth.

Working Experience

2015 – Present Head of Corporate Sales Cim Group (Mu)

Enhance development and expansion of major business lines (Leasing, Factoring, Cards)

Manage profit centers in line with the Group’s Strategy and Risk Appetite

Translate the Board’s vision and mission under MD’s supervision

Manage day to day Corporate Sales Department (HR, Sales, CRM, Processes, Regulations…)

2014 – 2015 Senior Manager – Customer Service BAI Co (Mtius) Ltd (Mu)

Implement strategic objectives and Key Performance Areas

Realize Customer Experience Journeys and Quality Controls

Manage Customer Service Operations and Loyalty Centre

Manage Team expectations, Capacity Building and Talent Development

2008 – 2014 Senior Manager – Corporate Sales & Channel Development BAI Co (Mtius) Ltd (Mu)

Manage Sales Distribution Channels (Corporate, HNI, Preferred Partners, Banks, Brokers)

Translate the Group’s strategy for Corporate Business expansion

Manage Human Resources of Professional Teams (Sales & Support)

Communicate and Market via networking, Positioning and Sector Penetration

2006 – 2008 Assistant Vice-President – Liaison United Communications Ltd (Mu)

Represent regionally the Group for ICT projects (Mauritius, RSA, SADC, COMESA)

Raise funds for Capital Intensive Investments (Commercial, International, EXIM Banks)

Maintain Media Relationship & Communications (Lobbying and Regulations)

Promote ITES based services (Smart ID Card, FTTH and Integrated Vehicle Management)

2004 – 2006 Project Manager Agence Internationale de l’Economie Solidaire (Fr)

Raise funds with European Union (ESF – European Social Fund)

Manage Projects under Economic development, poverty reduction, environment & fair trade

Build capacity for NGO’s and empower Migrants Women & Young graduate)

Promote Social-Economic initiatives such as Carpooling, Fair Trade, Bio products, Eco Friendly

2004 Trainee Observer Ministry of Foreign Affairs (Mu)

Perform Country Assessment for UN – Millennium Development Goals

Report on Progress and classify of Goals 1 – 8

Liaise with Ministries, Authorities, NGO’s, IO’s and Diplomatic Corps

Observe Protocol and involve Foreign Affairs staffs in analysis & discussions

2001 – 2004 Technical Commercial Representative Adecco (Fr)

Telemarket IT and Cellular products

Act as Customer Service Agent for Mobile Network Providers (Orange, SFR)

Tele-prospect for communications services & fiscal exemption investments

Provide Technical After sales service major GSM brands and Payment Terminals

1994 – 1997 Sales Representative NEC / Emtel (Mu)

Market and Prospect for IT products (Laptop, PC, Printer, Network)

Sell and Market cellular phones and accessories (Nokia, Motorola)

Manage Key Accounts and provide customer service

Education & Training

2003 – 2004 Diplôme d’Etudes Supérieures Spécialisées (DESS) Sciences Po’ Toulouse - (IEP) (Fr)

Equivalent to Masters in International Relations & Geopolitics

Business Management, Financial Analytics and Economic Development

International Law and Humanitarian Rights

Geopolitical Strategies, Global Economy, International Tourism, Migration.

International Organizations and Regulatory Bodies/…

2002 – 2003 Maîtrise en Sciences Politiques Université Toulouse 1 (Fr)

Equivalent to MSC in Political Science

Communications and Compared Political Systems

Political and electoral analysis & Conflicts Resolution

Art of Rhetoric, Public Speaking and Eloquence/…

2001 – 2002 Maîtrise en Commerce et Affaires Internationales (AES) Université Toulouse 1 (Fr)

Equivalent to MSC in Commerce and International Affairs

Ecoterms, Incoterms, World Trade and Regional Markets

Import – Export & Commercial Routes (Air, Marine, Road, Train)

Marketing and ‘Packaging’ aspect of sales, Customer Centricity/…

1997 – 2001 Licence en Administration Economique et Sociale (AES) Université Toulouse 1 (Fr)

Equivalent to BSC in Business Administration

Law : Common, Administrative, Constitutional, International

Budgeting and Financial Maths

Accounting and Economic Analysis/…

1993 Higher School Certificate Collège du St-Esprit (Mu)

(Economics, Accounting, French, Sub – Maths & GP)

Skills & Competencies

Linguistic French, English, Creole (Fluency in oral & written)

Software MS Office (Word, Excel, PPT, Access) (Good Command)

Internet Research & Social Network (Active & Pro-Active)

Details & Interests

Status 42 years old, married, 1 child

Leisure Crosswords, Sudoku, Board Games, International Newsfeeds, IQ Testing

Sports Outdoor Adventure & Aquatic activities, Badminton, Jogging, Keep fit

Mobility International Driving License & Openness to Foreign relocation

Interests World Affairs & Politics, Peace Advancement, Conflicts Resolutions

Member Mauritius Institute of Directors (MIoD)

Referees

Available upon request



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