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Manager Customer Service

Location:
Philippines
Posted:
May 25, 2016

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Resume:

ALEXANDER G. ATIENZA

***-* *** ****** ********, Manila

Mobile no. : (63-917-***-**-**

E-mail Address: acuxvq@r.postjobfree.com

CAREER OBJECTIVE

To secure an entry level position in a progressive organization where I could fully utilize my education and experience and will offer me an opportunity to work with highly competitive professionals united by a common vision of leadership and excellence.

PERSONAL INFORMATION

Nickname : Alex

Date of Birth : May 6, 1968

Place of Birth : Marayos, Pinamalayan, Oriental Mindoro

Religion : Roman Catholic

Civil Status : Married

Citizenship : Filipino

Height : 5’6 ”

Weight : 140 lbs.

EDUCATIONAL BACKGROUND

Tertiary : ARELLANO UNIVERSITY, Legarda Manila

Course : Bachelor of Science Major in Accountancy

Year Graduated : Undergraduate (3rd year)

Secondary : PAMBISAN, BARANGAY High School

Year Graduated : March, 1986

Primary : MALAPAD NA PARANG Elementary School, Batangas City

Year Graduated : March, 1982

WORK EXPERIENCES

SENIOR OPERATIONS : February 2016 – Present

MANAGER Chops Chicago Steakhouse

Shangri-La Plaza, Mandaluyong City

JOB RESPONSIBILITIES :

Manage all segments of Front of the House and Back of the House

Ensure employees’ welfare, company finances, customer service, promotions and quality control

Develops business plan and sales strategies for the group

Observes and adheres to all company policies, procedures and business ethics and ensures that they are communicated and implemented within the team

Address issues and conflicts related to direct reports and immediately communicates matters to concerned departments for resolution

OPERATIONS MANAGER : January 2015 - December 2015

RedKitchen+bar and Lounge Restaurant

Alabang, Muntinlupa City

F&B MANAGER May 2013 – December 2014

Boracay Regency Beach Resort and Spa

Boracay Malay, Aklan

JOB RESPONSIBILITIES :

In charge in Banquet/Restaurant outlets and F&B production

Create menus and promotions, cost control and pricing

Generate and analyze performance report

Establish policies and procedures and identify customers’/guests’ needs to meet satisfaction

F&B MANAGER : May 2012- April 2013

The Sulo Riviera Hotel

Matalino Road, Diliman, Quezon City

GENERAL MANAGER : May 2007 – April 2012

Sutra Restaurant and Bar

Fort Bonifacio High Street, Taguig City

Zuni Restaurant and Wine Bar

G/F Greenbelt 5, Ayala Ctr. Makati City

Duo Restaurant and Wine Bar

Serendra Piazza, Fort Bonifacio, Taguig City

La Asya Restaurant

Eton Centris, Quezon Ave. cor EDSA, Quezon City

JOB RESPONSIBILITIES :

Responsible for every aspect of the day-to-day supervisions of all outlets including sales, staff, stocks, and resources management

Recruiting, training and supervising and appraising staff

Maximizing profitability ad meeting sales targets, recommending plans to increase sales

Promoting and marketing the business, coordinating with operations department for promotional materials and displays

Dealing with customers’ queries and complaints

Overseeing pricing and stock control

Ensuring compliance with health and safety legislation

Coordinating activities with other departments to facilitate action items

OPERATIONS MANAGER : April 2004 – April 2007

Parallel 45 Restaurant

Samat St., Mandaluyong City

Magnum Restaurant and Wine Bar

Greenbelt 2, Makati City

Cork Bistro Restaurant

ABS-CBN Compound, Madre Ignacia Ave., Quezon City

RESIDENT MANAGER / : June2003 – March 2004

F&B DIRECTOR Pearl of the Pacific Hotel/ Resort and Restaurant

Station I Boracay, Malay, Aklan

JOB RESPONSIBILITIES :

Achieve resort sales target and motivate team to achieve them too

Customer service, a proactive attitude with customers, is needed and the ability to deal promptly with any issues as and when they arise

Meet/ greet customers on arrival and transfer them to/from accommodations

Regular visit to customer to ensure smooth running of holidays

Health and safety accommodation checks – regular checks to be carried out in line with the company standards and procedure

RESTAURANT MANAGER : January 1994 – May 2003

WAITER : June 1990-1993

Le Souffle Restaurant and Wine Bar

2nd Floor, Josephine Bldg., Greenbelt, Makati City

CHARACTER REFERENCES

Ms. Joy Z. Contreras- Corporate Executive Officer/ HR Manager

Sutra Restaurant and Bar

Zuni Restaurant and Wine Bar

Duo Restaurant and Wine Bar

La Asya Restaurant

Contact Number: 091*-*******

Chef Billy King - Chairman

Le Chef Manor Hotel

Baguio City

I hereby certify that the above information is/are true and correct to the best of my knowledge and belief. Credentials are to be submitted upon request.

Alexander G.Atienza



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