ROWAN SMITH

Silver Spring, MD.

240-***-****

EDUCATION:

Learning Tree International 6/2008

AA Information Systems Technology

University District of Columbia 1984

Computer Learning Center Programming

Global Networking, 2000

Ikon Network Training Center 2000

PROFESSIONAL CERTIFICATIONS:

Active Directory Admin 2003, 6/2008

Certified Macintosh/LaserWriter Service Tech

MCSE 2000

Cisco Certified CCNA

Novell CNA 5.1

ITL Certified

EXPERIENCE

NOC Analyst/Cyber Security Analyst 06/2014 – 12/2015

FDA HP/TELESIS

White Oak, MD.

Monitor network operations using Spectrum and Solar Wind. On connection issues concerning down sites, use jump server connection to research routers issues and contact and work with Verizon to correct issues.

On Cyber Security monitoring I use IDS and IPS monitoring tools dawhois, IPVoid, blacklists.aspx, unmaskparasites, Splunk, Macaffe Security Management and more. Senior Help Desk Support.

IT Specialist/NOC Analyst/ Senior Help Desk Support Analyst 12/2011 – 05/2014

Nuclear Regulatory Commission

White Flint, MD

As one of the NOC operations engineer and Configuration Management Tean Member, I was involved in tracking and fixing daily network infrastructure issues with Routers, Switches, configuring VLANS and Subnets. Whats up Gold and IP Monitor was used to monitor routing and switching issues. Windows networks running Windows 2007/2012 networks as well as Windows 7 desktop configuration and setup per NRC enterprise standards after migration from Vista and Windows XP, and Macintosh desktop support platforms.

Configured and maintained wireless network operation for the campus. Also supports level 3 user desktop support including VM-Ware.

Used the Remedy and Service Mail call tracking system supporting over 10,000 users over this enterprise network environment, MacAfee Antivirus/Malware distribution server and dealing with Active Directory issues which includes creating and deleting user accounts, creating groups and assigning users accordingly through Group Policy standards. Adobe suite and Adobe Live Cycle and Cognos.

Built and created print servers and assigning users and group accesses accordingly.

Active Directory administration and maintenance, including:

Network Account Creation / Deletion / Group Memberships;

Antivirus and Malware protection distribution

Security Group and Email Distribution Group Maintenance;

Network Administrator/Helpdesk Support Specialist 04/2010 – 10/2011

Veterans Administration

Washington, DC

Active Directory administration and Desktop support for an enterprise network of 10,000 plus users including:

Network Account Creation / Deletion / Group Memberships;

Security Group and Email Distribution Group Maintenance;

Adobe LiveCycle.

Network Security tests and reporting

Configuration Management

SCCM Server Manager

Backups and Backup Logs

Maintaining wireless networking Access Point Routers.

Bumgard Remote Access

ITL system support

MacAfee Antivirus and Logs

Pinging and testing connections to servers

Cyber Security Monitoring

Installs of any network (Client/Server) based software

MAC and PC Server health monitoring;

Keep Network Diagrams and IP range documentation up to date at all times

Server and server folder permission

Tier 2 and 3 Help Desk when necessary

Using Remedy call tracking system

Service Tracking System

DNS;

Exchange environment

IP Addressing requests

VPN gateway management

Cisco VOIP maintenance and patching;

Cisco switch and VLAN configurations.

Was providing Tier II/III support at the Veterans Administration, which included user desktop support functions, setting up new user accounts, maintaining connectivity throughout the network, setting up network and local printers, and installing and supporting applications Microsoft Office 2003/2007, Microsoft Access, Visio, Microsoft Publisher and Adobe Suite, and AUTOCAD software.

Responsible for the daily activities of the network and the connection from users desktop throughout the total network running on Windows Advance Server 2003 and2007 before migrating to 2008.

Monitored the daily operation of the Mail Server running MS/Exchange 2003 and 2007 with Outlook 07, configurations over XP. All desktop were eventually upgraded to Windows 7 desktop enterprise government standard for the VA.

Administered the Active Directory Server for users using group policies per assign groups and also doing the server backups using Veritas Back-up Exec., and the Antivirus server running the McAffe software.

Network Administration/Migration Team Member 07/2009 - 03/2010

SIRC/WMATA

Worked on an assignment with WMATA from SIRC as a member of a team of techs migrating WMATA network structure for 10,000 users from Novell network and GroupWise mail to Windows 2003/2008 and MS/Exchange 2010 using Outlook 07 over Windows platforms Vista, System 7 over an enterprise network using the standards set for WMATA, and also installing and setting up MS Office Suites 2003 and 2007.

Daily duties included swapping out older systems, upgrading usable systems, taking inventory of systems, migrating user desktops from old pc to new, adding systems to the domain, adding users and systems to Active Directory, and configuring their new Outlook 07 mail, administering Sharepoint 2003 for site and user access.

Setup and configured VM Ware to user’s desktop structure, constructing Storage Area Network for this environment, and configuring Citrix access, backups and server replacement.

07/2007 – 06/2009

Network Administrator[Senior Helpdesk Support

RTCRM - A Relationship Marketing Group

Washington DC

Network Administrator at RTCRM. Responsibilities and duties included the following:

Active Directory administration and maintenance, including:

Network Account Creation / Deletion / Group Memberships;

Security Group and Email Distribution Group Maintenance;

Mail-enable requests vie Open-View/CMT;

SharePoint 2003 permission accesses

SQL server administration

Network Security tests and reporting

Configuration Management

Dame ware Remote Management

Network Sniffer

Net meeting remote access

Backups and Backup Logs;

Norton Antivirus and Logs;

Building servers;

Pinging and testing connections to servers;

DMZ Management to include FTP and Web tasks related to Network Administrator role;

Remedy call tracking sys

Installs of any network (Client/Server) based software;

MAC and PC Server health monitoring;

MAC and PC Server space availability;

Daily Event Log review for SOX servers;

Administering Storage Area Network running Linux

Configure and maintain Cisco Wireless network

SMS remote access and packaging

Keep Network Diagrams and IP range documentation up to date at all times;

Server and server folder permissions;

Tier 2 and 3 Help Desk when necessary, including:

Support Specialists on Network Admin tasks such as backups, server monitoring, and Outlook mailbox configuration over XP and Windows 7 platform, and Vista.

Interface with vendors where necessary for IT rollouts and projects;

CMT Interface on network administration topics, to include:

DNS;

Firewall management;

VPN gateway management;

WAN maintenance and management;

Supporting Citrix user group

Blackberry Administration

Maintaining Symantec Antivirus Server

Patch testing (test LAN) and patching through SMS (servers, clients);

Cisco VOIP maintenance and patching;

Cisco switch and VLAN configurations.

Physical network

Maintaining wireless private network;

Maintaining wireless public network;

Configure new users Blackberry’s

Changing ports to various subnets;

Configuring the wireless routers to conform to the company network and configuring users laptops to access;

Troubleshooting general network issues through standard network administration;

Network Architecture considerations;

Test LAN environment construction;

Network Administrator 10/2005 - 07/2007

DHL Global Mail

Herndon, VA.

Active Directory administration and maintenance, including:

Network Account Creation / Deletion / Group Memberships;

Security Group and Email Distribution Group Maintenance;

Mail-enable requests vie Open-View/CMT;

Network Administrator onsite supporting over 200 users.

Responsible for maintaining the functionality of the network supporting these users and others around the country.

Performed daily user desktop support functions which includes setting up new users, maintaining connectivity throughout the network, setting up network and local printers, and installing applications.

On the network side, administered the daily backups, oversaw the operation of the servers, managed the Active directory structure, Cisco Routers 1700, 2600, and 3600, Cisco 2950 switches, and HP 4000 switches, Altiga VPN Concentrator, a Cisco PIX Firewall system, and Hub’s in the server room. Environment includes Netware 6.1, Windows 2000 and 2003 Servers, Citrix User environment, Windows XP Professional, MS/Outlook, Veritas Backup Exec, and maintaining the Symantec Antivirus Server.

Used the Remedy tracking system to manage trouble calls.

Administered the Blackberry program installation and configuration for all the users within this location also assisted users with their synchronization and mailbox setup.

Configured and maintained Cisco Wireless Network operation, managed the Honeywell security card access system for employees building passes, and assigned Voicemail access on the NEC VoIP system for users around the country. Also used VM/Ware to manage a Virtual network operation.

Network Administrator 05/2003 - 10/2005

Dept. of Commerce

Active Directory administration and maintenance, including:

Network Account Creation / Deletion / Group Memberships;

Security Group and Email Distribution Group Maintenance;

Network Security tests and reporting;

Backups and Backup Logs;

Symantec Norton Antivirus and Logs;

Building servers;

SQL server administration

Lotus Notes support for Migration

Installs of any network (Client/Server) based software;

SMS remote access and packaging

Server and server folder permissions;

Tier 2 and 3 Help Desk when necessary, including:

Interface with vendors where necessary for IT rollouts and projects;

DNS;

Exchange environment

IP Addressing requests

Symantec Enterprise Firewall management

VPN gateway management

Maintaining Symantec Antivirus Server

Patching and updating through SUS

Cisco Switch architecture.

Was responsible for the daily activities of the network and the connection from users desktop to the Hubs and Switches connecting to the server room running on Windows Advance Server 2000 and 2003.

Monitored the daily operation of the Mail Server running MS/Exchange 5.5 and 2000, managed the Active Directory Server for users and group policies which included the Backup Servers running Arc serve, and Veritas backup software, the Antivirus server running Symantec 8.0 and the SUS(Software Upgrade Server) built to push Windows critical updates to all stations.

Configured Wireless Routers for laptop users, Worked with the NOC operation team to monitor connectivity around the country making sure routers are constantly. Some use of the IBM Linus/Redhat operating system to manage a SAN backup station. We switched to the SMS server for critical updates and application downloading to stations in addition to tracking inventory.

Built WEB servers that ran Link-Pro mirroring software for fail safe protection, the VPN/Firewall system running Symantec Enterprise 9.0, the DNS and the DHCP server assigning IP addresses, Novell servers running Novell 5.1 doing administration and backups.

Supported users using the Citrix farm system to access platforms and applications for special on newly non-supported files.

Maintained MCI’s WAN routers for connectivity to our remote sites and managed desktop support of Microsoft Office 2007, which includes Excel, M/S Word, PowerPoint, and Access, and all other agency proprietary software. Setup all new systems including laptops for remote VPN users using Ghost software.

Network Administrator/Desktop Support Lead 09/1999 - 04/2003

Lockheed Martin/EPA

Network Administration and Desktop Support for a number of sections within the EPA HQ and regions that supported over 5,000 users.

Responsibilities included administration of user’s profiles.

Configured user accesses to printers, copiers and scanners, and maintain their total connection to the network HUB, and switches.

Performed the upgrades and maintenance of the hardware and software for servers and desktops running Netware 4.1 and later 5.1 servers and client software.

SMS was used for inventory tracking.

Windows Advance Server 2000, and NT 4.0 running Lotus Notes version 5.5, Win95, Win98, and 2000 platforms with personal firewalls.

Also maintained the functionality of the Symantec Virus Protection Server.

Provided desktop support as needed by our clients.

Lead tech in migrating from IBM Token Ring to Ethernet LAN.

Configure all new systems including laptops. Configure, install and service of Blackberry Devices for this department and also teaching user’s the synchronizing process and setting up their mailboxes.

Configure and maintain new Cisco Wireless Routers, Tested hardware and software, run patches and upgrades to the network and maintained daily stats on server usage and overloads.

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