JyotiPrakash Swain

***/*-** ******* **, Mob: 048*******

Parramatta, NSW-2150 Email: acuxru@r.postjobfree.com

Australian Permanent Resident Skype:jpswain007

Career Profile

Innovative and customer oriented Telecommunications professional with close to 20 years of experience in project & program management, operations and planning. Proficient at focusing on strengths to stimulate personal and team excellence and delivering project results along with an ability to take control of a situation and take decisions. Seeking a challenging position in a progressive organisation where I can use my project management experience along with people & process skills to deliver large & complex projects.

Key Skills

Demonstrated experience of leading full life cycle Project Management in Telecom – PMP certified

Strong knowledge of mobile RAN, Core & transmission technologies in 2G/3G/4G networks

Ability to articulate and communicate deliverables, risks and issues to C-level audiences

Strong experience of managing cross functional projects in different technology domains

Effective interpersonal and communication skills with international cross-cultural experience

Strong experience in implementing PMBOK based processes for end to end Project life cycle

Proven expertise in developing and leading project teams in different technology domains

Strong commercial and contractual acumen for managed service partner and vendor management

Expertise in preparing Business case, project cost estimation and budget management

Strong Planning, Forecasting & Strategic Project Implementation and Risk management skills

Demonstrated experience of negotiation and facilitation skills for conducting cross functional workshops

Strong experience in project scheduling & documentation - proficiency in MS Project, office and Visio

Proven experience in business process improvement – Six Sigma BB Certified

Strong ability in working through ambiguity, identifying and managing multiple stakeholders

Proven expertise in service delivery and assurance for Enterprise customers – ITIL certified

Strong customer focused services & relationship skills - Selling Skills (ExpertRating) Certified

Motivated self-starter with ‘can do’ attitude and eager to learn and apply new skills

Academics

1.Post Graduate Diploma in Business Management (Finance & MIS) 1998-2001 Indian Institute of Management

Kolkata, India

2.Bachelor of Electronics Engineering 1991-1995

National Institute of Technology

Rourkela, India

Employment Summary

A.RXP Services Ltd Oct’15 – Till Date

Position: Enterprise Service Management Consultant, Sydney

Analysing Business transformation needs for automation of service desk processes for shared services (HR, Procurement, Finance and Facilities management) for Client: Transport for NSW.

Streamlined IT operations and Project management processes for Client: Telstra Health (Readycare).

Conducted workshops to elicit requirements in Agile environment for ServiceNow implementation

For Client: Woolworths.

B.Milpeak Pty Ltd (Now Future System (Aust) Pty Ltd) Mar’15 – Oct’15

Position: Project Management Consultant, Sydney

Project: Up gradation of countrywide network for Australian Customs and Border Protection Service (Client: Benelec)

Responsibilities:

Designed and implemented PMBOK based project management processes for Engineering management, Risk Management, Communication management, Safety management, Human Resource management, Installation management, Inspection & Test management for client (Benelec).

Developed project delivery plan for up gradation of country wide network for a public sector client (ACBPS).

Designed transition plan for countrywide user migration to the new P25 based UHF network (ACBPS).

C.Vodafone India Ltd Mar’10 – Sep’14

Position: Project Manager – Transport Networks, Mumbai

Implemented PMBOK framework, organizational and regulatory guidelines for Transport project group.

Evaluated outsourcing options of implementation for speed of delivery and cost versus business requirements and accordingly structured teams for different projects.

Framed scope of work for vendors and led RFP process for procurement.

Assessed project risks in discussion with stakeholders and drew up mitigation plans.

Developed project resource plan, schedule and budget to meet the requirements of projects.

Tracked expenditure for forecasting, monthly accruals, budget & new contract negotiations.

Developed a culture of collaboration, sharing and adoption of project learning & best practices

Implemented project management framework and discipline necessary to support PMO setup.

Managed relationship with all stakeholders as necessary for the success of projects in progress

Chaired steering committee meetings with project leads and vendors for reviews as per project governance.

Ensured program reporting including project Earned Value Analysis, inventory, major risks and issues.

Managed project quality, including monitoring, reporting, data collection, trend analysis and continuous improvement. Designed and implemented various checklists and templates.

Implemented change management process for various network transformation projects.

Published project closure reports and led post implement reviews to ensure intended benefits achieved.

Ensured adherence to Workplace Health and Safety (WH&S) regulations through audits.

Implemented KPI appraisal process for Project team. Developed and managed a team of 9 project leads.

Project1: Create 100G DWDM network and upgrade existing MPLS core POPs connectivity to 100G. (Dur: 1 Year)

Responsibilities:

Framed SOW for Huawei I&C of OSN 8800 DWDM OTN/OLAs at 1000 sites.

Designed and issued guideline and rolled out of 3000 KM of intra city and intercity fiber in 23 circles.

Framed facility access agreement with other operators for dark fiber and duct sharing.

Finalised the specification of fiber, duct and joint closures for procurement for FTTX rollout.

Designed phased delivery in Agile approach based on constraints on the ground and business priorities.

Managed testing of the standalone DWDM nodes and services in integration with existing networks.

Managed up gradation of Juniper MX 960 with 100G interface cards at 10 major cities.

Managed migration of traffic from old 10G links to 100G links.

Managed project lead and indirectly managed SPOCs in 23 circles.

Vendor Management: Huawei, NSN.

Project Budget: US$5M.

Achievements:

Received letter of appreciation from the Vodafone Group CTO for delivering the largest 100G DWDM network in India spanning over 40000 km of fiber.

Upgraded MPLS backbone to 100G which catered to growing data traffic and provided additional resiliency.

Project2: Mobile network IP transformation (Dur: 1 year)

Responsibilities:

Coordinated with circle teams for identification of Carrier Ethernet (CEN) POPs and IP Microwave rings.

Framed contract for outsourcing field implementation.

Managed IP up gradation of Nokia GSM Mobile Base Stations, deployment of Ericsson SIU, Huawei & NEC IP Microwave links.

Managed deployment of Cisco ASR based CEN POPs.

Managed migration of Gn links (SGSN-GGSN) from L2 to L3 MPLS.

Managed one centralized resource and indirectly managed circle SPOCs.

Vendor Management: NSN, Ericsson, Huawei.

Achievements:

Migrated 3000 BTS transport from TDM to IP leading to increase in throughput for data customers.

Implemented 200 CEN POPs enabling IP transformation and enterprise customer rollout.

Migrated 40 Gn links across the country from L2 to L3 MPLS to improve resiliency.

Project3: CGNAT solution deployment & ISP network up gradation. (Dur: 6 Months)

Responsibilities:

Managed requirement gathering, coordinate for design of countrywide Carrier Grade NAT solution.

Managed RFP process for vendor selection & Business case.

Implementation of Juniper MX series NAT boxes and collector servers at metro cities.

Managed implementation of logging application, portal, IT infrastructure including servers and storage.

Implementation of Infoblox DNS, Juniper Firewalls, Arcsight SIEM & Fortinet URL filtering device.

Managed implementation of Akamai content delivery platform for better customer experience of internet.

Managed implementation of Juniper based domestic & international MPLS core POPs along with peering.

Change management for countrywide mobility traffic migration to CGNAT.

Managed two project resources at corporate and indirectly managed 4 regional SPOCs.

Vendor Management: Juniper, IBM, Infoblox, Fortinet, Arcsight.

Project Budget US$5M.

Achievements:

Implemented Carrier grade NAT infrastructure that resolved IP address constraints.

Created 10 domestic & 3 International MPLS POPs along with international Peering.

Project4: Build Cable Landing station facility at Mumbai for BBG submarine cable (Dur: 6 months)

Responsibilities:

Initiated Business case and coordinated with Vodafone Group UK for capex.

Site selection, legal vetting for leased agreement, local authority permissions, architectural & LAN design.

Infra buildup including civil work, power setup, Precision Air Conditioning, IP CCTV, Access Control system, Integrated Building management system.

Framed Scope of Work and led RFP process for vendor selection for Infra buildup.

Vendor Management: Emerson

Project Budget: US$5M.

Achievements:

The Submarine cable landing station was made as per timeline which was used for installation and commissioning of submarine line terminal as required for dropping critical bandwidth for new customers.

Project5: Cable & Wireless’s India network nodes which were earlier monitored from UK were to be migrated to Vodafone India NOC for monitoring and management. (Dur:3 months)

Responsibilities:

Managed CIENA ON-Center OSS & ALU service manager and HP BL460/870 servers’ deployment.

Change management for Network node cut over from UK NOC to India NOC.

Vendor Management: Alcatel Lucent

Achievements:

The network nodes were migrated for monitoring from Vodafone India NOC as per timeline to meet the regulatory requirement to complete merger of C&W India with Vodafone India.

Position: Program Manager – Service Operation Centre, Pune

Project1: Service Operation Centre Automation (OSS) (Dur: 12 Months)

Responsibilities:

Prepared documentation for Business requirements, functional specifications using BPMN process maps, for OSS based on the pain areas.

Evaluated and selected OSS (Operation Support System) modules like Temip, SM, Sitescope, uSLAM from HP and OSM, M6, NI7, IPSA and ASAP from Oracle.

Designed Cross domain correlation logic based on network topology for end to end services.

Designed user acceptance test cases in discussion with user sections and testing SPOC along with vendor and compiled requirement traceability matrix.

Coordinated for deployment of the solution & testing.

Initiated monitoring and management of OSS applications and IT infrastructure.

Managed 5 resources for implementation and testing of the projects.

Vendor: HP, Oracle, Wipro.

Achievements:

HP and Oracle OSS were delivered as per agreed plan leading to operational efficiency.

Project2: Application based service launch (Dur: 6 months)

Responsibilities:

Test the Vodafone Location Tracker (VLT) and Vodafone Security Device Management (VSDM) applications and IT infrastructure.

Initiate monitoring of the applications and IT infrastructure using HP Sitescope and BPM.

Design processes for service activation & assurance and customer communication for new services.

Reorganise organisation structure to support the IT application based services for enterprise customers.

Vendor management : Wipro.

Achievements:

The value added services were launched for enterprise mobility customers as per timeline.

D.ADBN Mauritius Jul’08-Feb’10

Position: Project Manager – Network Services

Project: Rollout of Broadband network and services as per business requirement (Dur: 9 months)

Responsibilities:

Designed WIMAX RAN and fixed wireless backhaul network for coverage in discussion with Sales team.

Organised spectrum license and equipment type approval by liaising with telecom regulator (ICTA).

Selected and developed new sites, liaised with municipality authority for approval for antenna towers.

Estimated project cost, initiated business case and managed network budget.

Managed procurement of BTS and modems from Telsima, IP MW Solectek and Motorola.

Managed implementation of WIMAX BTS and Microwave backhaul, drive test and commissioning.

Project Budget US$1M.

Achievements:

Rolled out 40 Base Station Sites for fixed WIMAX coverage in new areas as per requirement of business.

E. TATA Communications Jun’00-Jun’08

Position: Project Manager – Wire line broadband services, Kolkata

Project: Broadband service rollout and network restructuring (Dur: 6 months)

Responsibilities:

Plan access network as per business projections for existing and new areas & restructure existing network.

Deployment of Wire line broadband services using Ericsson DSLAM, Cisco based Building/Access Switches.

Deployment of overhead fibre network to connect access POPs in ring & connect to Cisco 7606 POPs.

Deployment of Cisco based WI-FI hotspots at railway stations and public places.

Restructure the access network by reducing copper distance, re homed 1000 customers to nearby POPs.

Change management for customer service migration.

Managed a team of 30 field resources and 5 NOC resources.

Vendor Management: Ericsson, Cisco and Local Cable TV Operators.

Achievements:

Created 50 new DSLAM POPs and 10 new WIFI hotspots.

Received Network Excellence Award for improvement of customer service by successfully migrating 1000 customers to nearby POPs resulting improvement in overall uptime from 98.9% to 99.4%.

Position: Regional Lead – Voice Services, Kolkata

Project: Setup Point of Interconnections (POI) with Mobile and Wire line service providers (Dur: 1 Year)

Responsibilities:

Coordinate with Mobile and Wire line service providers to setup Point of Interconnections with switches in new cities and upgrade existing POIs to meet call volume projections for long distance voice services.

Project manage the inter switch transmission connectivity, POI testing and CDR approval.

Managed virtual team of 5 engineers in different circles.

Achievements:

Setup 10 new Voice POIs and upgraded 20 POIs in 5 circles in 1 year as per target.

Technical Skills

Voice: Ericsson & Lucent voice switches, SS7, ZTE NGNs, CUCM, IP Telephony, UC560, PABX

Transmission: WIMAX, SCDMA, OFC, SDH, DWDM, Ericsson DSLAM, IP Microwave

IP: TCP/IP, MPLS, WAN/LAN, routers & switches (Cisco, Juniper & Huawei), BRAS, WIFI

Security: Firewall, IDP, SIEM, DDOS, URL filtering, Lawful Interception for Voice network

IT: HP & Oracle Operation Support System (OSS), ServiceNow, Server & storage, VMware, SDLC

Further Training

NBN Safety & Awareness (Alertforce, Sydney)

Cloudstack (Vskills, Delhi)

Advance Juniper Network Routing (Datacraft, Mumbai)

Training on IP Network Security (NII, Pune)

Training on Cisco VOIP (Datacraft, Kolkata)

Interconnecting Cisco Network Devices, (Datacraft, Mumbai)

Training on Ericsson AXE810 voice switch, (Ericsson, Pune)

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