J. MICHAEL NEWBERRY acuxr8@r.postjobfree.com

**** ******* ******* ****** *********, Fl 33578 813-***-****

Route Sales

Self-motivated professional with exceptional customer service skills as well an acute acumen for business looking to explore an opportunity in route sales.

KEY AREAS OF EXPERTISE

Vendor & Resource Management / Staff Development & Training / Inventory Control

Leadership & Management / Productivity & Improvement / Sales & Marketing / Food & Labor Costs

Promotional Events / Food Preparation & Safety Issues / Quality Control

OSHA Standards Safety & Sanitation Compliance / New Employee Training

Computer proficiency: Word, Excel, PowerPoint, POS systems, MICROS, HSI, and NCR

PROFESSIONAL BACKGROUND

THE CHEESECAKE FACTORY, Brandon, FL Apr. 2014 - Present

US chain of full-service restaurants, specializing in cheesecakes; 175 restaurant locations, $1.87B annual sales.

Front House Staff

COLUMBIA RESTAURANT, Celebration, FL June 2013 - Feb. 2014

350-seat fine dining Spanish Cuban restaurant; one of 7 FL locations; 1,200 employees.

Assistant Manager

Directed day-to-day operations of restaurant, to include sales, P&L, budgeting, customer service, HR, resource allocation, purchasing, and cost containment; generated $6M annual revenues. Oversaw inventory, valued at $80K+, and ordered/verified liquor purchases from 7 vendors on a weekly basis. Analyzed costs, staffing levels/expenses, and P&L; identified deficiencies and developed corrective action plans. Scheduled and trained up to 80 front house staff; conducted daily shift meetings and weekly management meetings. Adjusted corporate sales forecasts, based on volume of business.

• Assumed General Manager role, when necessary.

• Monitored large groups/parties to ensure compliance with top-tier customer service protocols.

• Standardized employee training program; substantially eliminated turnover, improved staff performance, and enhanced customer experience. Designated Certified Trainers to conduct 2-week training and menu tastings.

• Analyzed overall product loss and created staff awareness program to improve performance.

• Identified operational areas of concern and developed and implemented corrective action plans.

MILO WATERSPORTS, Summerland Key, FL June 2012 - May 2013

Power boat and kayak rental business; fleet of 6 power boats (16 ft. to 22 ft.) and 6 kayaks.

Operations Manager / Owner

Managed all aspects of operations, fleet maintenance, customer relations, insurance, financial reporting, sales, and marketing. Established rates, negotiated pricing, and executed rental contracts on a daily, weekly, and/or monthly basis.

• Improved sales 13% year-over-year and increased customer loyalty reservations 25%; provided area tour information and enhanced customer service.

• Established customer loyalty program/base.

• Maintained 75% average rental rate.

J. MICHAEL NEWBERRY Page 2

PROFESSIONAL BACKGROUND (continued)

APPLEBEE'S BAR AND GRILL, Tampa, FL July 2009 - May 2012; Feb. 1994 - Feb. 2000

Develop, franchise, and operate national chain of casual dining restaurants.

General Manager

Managed day-to-day operations for location with annual gross sales of $3M-$4M. Oversaw 4 managers and up to 70 support staff. Accountable for P&L, cost control, inventory, local marketing, sales, HR, corporate standard compliance, purchasing, food safety, and setting/maintaining annual budgets.

• Selected to conduct quarterly Store Tours to assess ability of new management candidates; submitted recommendations for promotion to senior management.

• Launched operations of 2 new restaurants (St. Petersburg and Pinellas Park). Hired/trained staff, secured vendors, implemented policies, and managed actual grand opening events.

• Consistently boosted sales 2%-4% year-over-year.

Assigned to various franchise locations to resolve issues and turnaround underperforming operations:

2009-2012:

• Valrico; increased sales 2% and guest satisfaction from 71% to 83% (2011-2012).

• Lakeland; improved sales 1.5% and guest satisfaction scores from 72% to 86% (2010-2011).

• Plant City; boosted sales 4% and quality of operations and guest satisfaction surveys from 73% to 92% (2009-2010).

1994-2000:

• Temple Terrace, Palm Harbor, Bradenton, St. Petersburg.

99 RESTAURANTS, Hooksett, NH Aug. 2003 - June 2009

180-seat casual restaurant.

General Manager

Managed daily operations for location grossing $3.5M in annual sales; oversaw 4 managers and 80 staff.

• Launched new restaurant, to include hiring/training staff; managed grand opening (2007).

Career Experience Prior to 2003

STEAK AND ALE, Tampa, FL/Houston, TX

Assistant Manager / Server

EDUCATION

ST. PETERSBURG COLLEGE, St. Petersburg, FL

STEPHEN F. AUSTIN UNIVERSITY, Nagadoches, TX

CERTIFICATIONS

ServSafe Certification (current)

• Attend recertification class (every 5 years)

COMMUNITY ACTIVITIES

Southeast Guide Dogs, designated foster home (2009-2011)

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