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Customer Service Assistant

Location:
Singapore
Posted:
May 24, 2016

Contact this candidate

Resume:

Catherine Valenton Dela Cruz

Permanent Address: Paddad Alicia, Isabela Philippines

Present Address: Brgy. Salinas IV New York Street, Bacoor Cavite

Contact number: +639*********

E-mail Address: acuxqq@r.postjobfree.com

OBJECTIVES: To be part of an organization that will help me harness my potentials and abilities and

offers financial stability and provides emotional, spiritual and professional growth.

PERSONAL INFORMATION:

Nickname: Cathy Language spoken: English, Tagalog

Date of Birth: January 25, 1988 Person to be contacted in case of emergency:Klint Carlo

Place of Birth: Paddad Alicia Isabela Ebarat

Sex: Female Contact Number: 092********

Age: 28

Height: 5’3

Weight: 56

Civil status: Single

Religion: Roman Catholic

EDUCATIONAL BACKGROUND:

April 04, 2009 College Isabela State University

San Fermin Cauayan City Isabela

Course Bachelor Science in Information & Technology

April 02, 2005 Secondary Alicia National High School

Paddad Alicia, Isabela

March 2001 Elementary Paddad Elementary School

Paddad Alicia, Isabela

SKILLS & KNOWLEDGE

Microsoft word, Microsoft Excel, Microsoft Power Point, Computer

Literate.,

Skills Insurance industry

Secretarial knowledge

Sales

Cashiering

Pharmaceutical

WORK HISTORY:

Position: General Clerk

Promoted Underwriting Assistant

Promoted Credit & Collection Assistant

Industry: Insurance

Name of Company: Stronghold Insurance Company Corp., Inc.

Address: 17/f Ayala Ave. Makati City

Date of Employment: September 16, 2011 to Present

Years’ Experience: 3 Year’s & 8 Months

DUTIES AND RESPONSIBILITIES:

General Clerk

Filing paperwork, answering phones and copying documentation. Their responsibilities

vary by industry and can change daily.

Process orders daily, sort payments weekly and take inventory every three months.

In an accounting firm, clerks may post payments, verify entries in a database or edit

financial reports.

General clerks typically work under the supervision of senior clerks, & directly under

administrators, such as office managers.

DUTIES AND RESPONSIBILITIES:

Underwriting Assistant

Assist in the issuance of Policies for Motor car, Property and Miscellaneous Lines of

insurance.

Directly reporting to Supervisor.

Handles the filing of all policies (as mentioned in No. 1) issued.

Prepares and Responsible for LTO Authentication of COC’s.

Attend Outgoing/Incoming Calls for the office of officer.

Responsible in requesting needed policy forms & other materials in branches.

Posting of Official Receipt of COC’s.

Perform all other duties that may be assigned to me from time to time.

DUTIES AND RESPONSIBILITIES:

Credit & Collection Assistant

Follow up daily collection, updates aging file, &coordinates collection discrepancy with

the supervisor.

Performs a variety of routine clerical duties... letters, verifies data, and resolves routine

problems.

Achieves the set collection target, and ensures timely collection of Company’s

receivable.

Keys address, charge, or payment data and checks.

Prepares and submits weekly and monthly accounts receivables report and monthly

indent report as scheduled.

Monitors debit notes... for indent commission from Finance Officer.

Responsible for indicating account status... of payment reminder and sends Statement of

Account from various clients.

Other Credit and Collection tasks & Confirmation of customer's checks ready for

collection through telephone follow-up and Email.

Position: Sales Lady

Industry: Customer Service

Name of Company: Centro Mall Department Store

Address: 17/Floor Ayala Ave. Makati City

Date of Employment: September 16, 2011 to Present

Years’ Experience: 5 Months

DUTIES AND RESPONSIBILITIES:

Greet customers.

Good communication skills.

Find out the customer's needs.

Recommend, select and help locate the right merchandise.

Describe a product's features and benefits.

Demonstrate use and operation of the product.

Answer customer queries regarding the store and the merchandise.

Make suggestions and encourage purchase of products.

Provide information about warranties, manufacturing specifications, care and

Maintenance of merchandise and delivery options.

Provide information about financing available.

Receive and process cash, check and charge/credit payments.

Provide change and receipts.

Bag or package purchases.

Gift wrap merchandise.

Count money, sort charge slips and balance monies.

Maintain sales records.

Place special orders.

Organize and process merchandise exchanges.

Process repair or alteration of merchandise.

Position: Pharmacy Assistant

Industry: Customer Service

Name of Company: Mercury Drug Company Corp.

Address: Santiago City Isabela

Date of Employment: September 16, 2011 to Present

Years’ Experience: 5 Months

DUTIES AND RESPONSIBILITIES:

Greet customers

Good communication skills

Assistant pharmacists work alongside licensed pharmacists and pharmacist technicians to

help process prescriptions.

Assistants' duties are typically clerical and organizational in nature and might include

answering phones, filling out and filing paperwork, running cash registers and stocking

shelves.

While assistant pharmacists might be able to perform tasks related to drug inventory,

such as accepting orders, packaging prescriptions and preparing prescription labels, they

can't work directly with medications.

Position: Cashier & Counter Checker

Industry: Customer Service

Name of Company: Centro Mall Department Store

Address: Cauayan City Isabela

Date of Employment: April 09, 2009 to June 02, 2009

Years’ Experience: 2 Months

DUTIES AND RESPONSIBILITIES:

Operates cash register to itemize and total customer's purchases in grocery, department,

or other retail store: Reviews price sheets to note price changes and sale items.

Records prices and departments, subtotals taxable items, and totals purchases on cash

register.

Collects cash, check, or charge payment from customer and makes change for cash

transactions.

Stocks shelves and marks prices on items.

Counts money in cash drawer at beginning and end of work shift.

May record daily transaction amounts from cash register to balance cash drawer.

May weigh items, bag merchandise, issue trading stamps, and redeem food stamps and

promotional coupons.

May cash checks.

May use electronic scanner to record price.

May be designated according to items checked as Grocery Checker.

TRAININGS AND SEMINARS ATTENDED:

• PHILIPPINES YOUTH CONGRESS IN INFORMATION TECHNOLOGY

University of the Philippines Diliman, Quezon City.

Sept. 4, 2008 Topics: IT Medicine. Building Rich Interactive Application for the Web.

Ruby on Rails & Morph Application platform.

Global Opportunities for IT Forensics IT Business. Web Services. Social Working.

• (JPCS) JUNIOR PHILIPPINES COMPUTER SOCIETY

October 2009

Isabela State University Cauayan Campus,Cauayan City Isabela

Topics: Programming, Multimedia Presentation, Desktop Publishing

• ISABELA STATE UNIVERSITY

Cauayan Campus, Cauayan City Isabela.

Feb. 26 2007 Topics: Programming language seminar

Ramon Magsaysay Information and Communication Technology Building

• ON THE JOB TRAINING

Oct. 18, 2008

NIA-MARIIS District IV

Minante 1, Cauayan ISabela

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Catherine V. Dela Cruz

Applicant



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