PROFESSIONAL PROFILE

Seasoned Business Analyst with 9 years of experience in Information Technology sector delivering high quality solutions to address business problems.

Worked as a liaison among stakeholder in order to elicit, analyze, communicate and validate requirement for change to business process, policies and information systems.

Elicited requirements through various techniques such as workshops, interviews, review meetings, followed by approval meetings.

Participated in software design, prototyping, construction, and testing of new or enhanced application.

Active volunteer for IIBA O-O workshops.

TECHNICAL PROFICIENCIES

Proficient in MS office tools (Excel, Word, PowerPoint, Access, Publisher, Outlook, Visio and Project).

Conversant with requirement management tools like Clear-Quest, Rational ReqPRO, Blueprint Requirement Center and SharePoint.

Good knowledge of Use Cases, User Interfaces Documents, UML, SQL database.

Worked for Mainframes application, GUI interface, Web applications (JAVA, MS .NET, SharePoint, HTML), and CITRIX system.

PROFESSIONAL EXPERIENCE

Quality Assurance Analyst

MD Financial Management March 2015-Present

Role and responsibilities:

Reviewed, analyzed and participated in requirement gathering workshops of data migration project.

Participated in requirement elicitation process.

Interviewed stakeholders to understand and clarify the requirements.

Directly worked with developers to explain the requirements/issues.

Involved in ETL test scripting and test execution using MS SQL.

Senior Business Analyst

Computer Sciences Corporation (CSC) August 2012 – July 2013

Role and responsibilities:

Collaborated and interviewed clients to understand project’s key requirements and conducted requirement elicitation.

Acted as liaison between Business and IT team for best collaboration and query resolution.

Conducted review meetings, workshops, interviews followed by approval meetings for the requirement management.

Collaborated with other teams to analyze integration of sub applications and documented the exchange of information.

Participated in vendor management, project planning & estimation of deliverables for the project.

Balanced multiple projects simultaneously.

Business Analyst - Assistant Manager

EXL Service March 2011 – August 2012

Role and responsibilities:

Part of Center of Excellence team for continues improvement of Business Analysis effort, discipline and knowledge in organization.

Coordinated with client and technical team members for mutual acceptance of proposed solution.

Defined use cases from requirements and helped solution designers to convert functional requirements into software specifications.

Developed requirement traceability matrix (RTM) to manage requirements.

Assisted clients in completing user acceptance testing.

Senior Business Analyst

Computer Sciences Corporation (CSC) December 2006 – March 2011

Role and responsibilities:

Gathered and documented business requirements. Worked to understand client's business above and beyond the immediate requirements.

Converted requirements into functional specifications. Worked with business team counterparts to determine priority, scope and timetable for user requests with the help of UML diagrams.

Worked to ensure a positive end product for clients by overseeing the implementation of software enhancements and new functionality.

Assistant Branch Supervisor

Allianz Life Insurance Company Ltd. July 2005 – December 2006

Role and responsibilities:

Underwrote insurance proposals at branch level.

Coordinated policy and claims servicing and handled customer grievances at branch level.

Coordinated licensing of insurance agents as per industry regulator norms.

Maintained excellent track record of meeting Turn-Around-Time.

EDUCATION & PROFESSIONAL DEVELOPMENT

Certified Project Management Professional (PMP).

Scrum Fundamental Certification (SFC).

Certified Six Sigma yellow belt.

Post Graduate in Business Management in Finance from SCDL.

Certified ALMI Professional - LOMA certification.

ACHIEVEMENTS AND AWARDS

“Keys to Success” award by Computer Sciences Corporation (CSC) for contributions made to numerous projects.

Awarded numerous “Certificate of Achievement” to recognition my contribution in projects.

Received “Giraffe Award” for out of the box solutions provided to various projects.

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