Qualifications Profile

Solutions-oriented and performance-focused professional, offering comprehensive experience in providing technical solutions and

managing operations; complemented with expertise in large-scale development and support initiatives coordination, business analysis,

and performance monitoring.

Armed with in-depth knowledge of wireless troubleshooting, database updating, cell site deployment, coverage assessment, and

justification packages

Skilled at implementing and developing solutions and procedures that drive productivity improvement, cost reduction, and overall

company goal achievement

Known as strategic leader, capable of integrating, driving, and mentoring teams in handling small- to large-scale projects

Recognized as business- and solutions-oriented with the ability to drive organizational growth and development.

Professional Experience

Confidential - Livonia, MI

Radio Frequency (RF) Engineer 2011-Present

Switch Technician II 2004-2011

Technical Operations and Management

Render keen supervision on key performance indicators (KPIs) for the Universal Mobile Telecommunications System (UMTS) network and

various technologies

Take charge of establishing new cell sites in mobile network, including troubleshooting 911 technical issues

Perform drive test and troubleshoot coverage and cell service issues

Render key remote assistance to field technicians and coordinate efforts to resolve cell tower issues

Administrative Functions

Assume accountability in tracking changes and updating ASSET, element, and SORT databases to make sure information is properly synced

Serve as the point of contact for the Detroit market to communicate with database management

Display effectiveness in determining and proposing retail locations

Customer Service

Demonstrate competency in identifying and resolving customer complaints through phone and email

Conduct site operational review and signal evaluation in customer premises

Notable Accomplishments

Developed XML scripts for new technology layers in ASSET database

Played an integral role in establishing extensive RF justification packages and providing coverage predictions with MapInfo,

PowerPoint, and ASSET Prediction Tool

Successfully received the Employee of the Quarter Award in recognition for spearheading the FiberTower T1 Project to install new

equipment at cell towers

Education and Credentials

Bachelor of Science in Chemical Engineering

Wayne State University - Detroit, MI

Project Management Course

Lawrence Technological University - Southfield, MI

Technical Acumen

Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) - React - MapInfo - T-PIM - ASSET - SPOT Tool

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