Natasha Thomas

718-***-**** acuxpe@r.postjobfree.com

Career Objective: To obtain a position in your organization where I can utilize my communication skills and extensive expertise in all areas of management, office support, planning and organizing in a highly stimulating environment.

SKILLS

• Microsoft Office programs comprising of Microsoft PowerPoint, Excel, Outlook, Access and Word

• Customer Relations Management System- RTMS, PeopleSoft, Angel Learning and Campus Vue, Galaxy

• Driver and Image enhancement software program - PaperStream IP

EDUCATION

Master of Public Administration August 2012

University Of Phoenix Jersey City, NJ

Bachelor of Science in Marketing August 2010

University of Phoenix Jersey City, NJ

PROFESSIONAL EXPERIENCE

Cox & Kings Global Services New York, NY 09/14-09/15

Senior Consultant

• Overseen the completion of all relevant visa and immigration documents, and make certain that they are received within the time limit as per request by embassy.

• Provided high level of customer service to clients face to face, and respond to any additional inquiries about visa applications, fees and quotas, and answer the dedicated visa main helpline calls.

• Determined all information provided by clients is accurate and correct, prepare and check all legal documents before uploading it into the system.

• Managed the process of sending passports to clients via mail and agents tracked service.

Columbia University New York, NY 05/14-09/14

Lease Specialist, Temporary Contract

• Resolved and reconciled student/faculty member issues, work closely with new and existing students/faculty members by providing housing support through every aspect of lease signing process.

• Monitored lease/contract renewals for existing students/faculty members; prepared new leases/contracts for incoming students/faculty members and verify move in date for occupancy.

• Provided high level of customer service to over 5,000 graduate and undergraduate students residing on campus about their lease/contract for the school year.

• Gave Orientation presentations to new students/faculty member about the lease/contract process, confirm all documentations are at hand before signing and assist them on signing their lease/contract.

• Ensured all signature requirements are met, before updating student files and then process lease/contract in system and cross reference older leases/contracts in storage unit.

Allen School of Health Sciences Brooklyn, NY 2011-2013

Senior Student Service Coordinator

• Achieved student graduation target rate of 80%+, audited the completion of degrees.

• Served as a liaison between various departments and assisted with reentry essay process.

• Planned, scheduled and confirmed student upcoming classes, monitored students on their attendance/academic progress and intervened appropriately.

• Organized, attended and supervised orientation classes and followed up with students throughout their student life.

Allen School of Health Sciences Brooklyn, NY 2010-2011

Senior Enrollment Manager

• Met/exceeded daily, monthly and annual enrollment goals by maintaining progress conversion of enrollments via weekly reports.

• Trained admission team to meet their goals, create long and short term plans of recruitment strategies.

• Utilized phone, email, and student information systems to communicate/provide high quality customer service to students.

• Screened potential applicants for enrollment into degree program, verified high school diploma/GED and partner with academic and financial aid advisors to assist student through enrollment process.

University of Phoenix Jersey City, NJ 2007-2010

Senior Enrollment Advisor

• Advised, counseled and build rapport with students for registration, and built student pipeline for next enrollment start date.

• Met and exceeded enrollment goals of 8 registrations per month by providing excellent customer service to students, and developed personal referrals to enrollments.

• Retained students by being a coach/counselor and assist with their financial aid process.

• Verified high school diploma/college transfer transcript documentation prior to enrollments.

• Retained students by being a coach/counselor and provided excellent customer service to students/colleagues/faculty

Awards

Eagle Award Excellence Top Performance in Student Enrollments (Spring 2010)

Eagle Award Excellence Top Performance in Student Enrollments (Summer 2011)

Professional Development Leads Top Performance in Student Referrals (Winter 2011)

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