Sandy L. Larsen

**** ***** **** ******, ** ****9 831-***-**** Cell E-mail: acuxo9@r.postjobfree.com

Objective

OBJECTIVE: To have the opportunity to make a career change and utilize my experience and skills in clinic operations management to achieve excellence in the customer service industry.

Employment

clinic operations Supervisor: November 2015 to present

Mercy Medical Group, Wymark, “A Service of Dignity Health Medical Foundation” Elk Grove, California

Specialty practices (Neurology, Urology, Dermatology, Geriatrics, Orthopedic and General Surgery, Podiatry, OB-GYN, Pain Management)

Responsible for all day-to-day clinic operation activities that support patients, physicians, clinic staff, and vendors by offering leadership, vision, open communication, solutions and customer service. Duties include interviewing, hiring, training, creating and managing staff schedules, preparing reviews, rewarding and disciplining employees per policies and procedures. Ensure all regulatory, HIPAA, health and safety, and other compliance directives are up to or exceeding standards. Maintain, improve operations through efficient use of organizational resources and systems. Responsible for cost effective site budget, ensure organizational goals, and quality patient care initiatives.

clinic operations manager: August 2009 to November 2015

Dignity Health Medical Group, Dominican, “A Service of Dignity Health Medical Foundation” Santa Cruz & Boulder Creek, California

boulder creek medical clinic 2009 to November 2015

westside family practice & Pediatrics October 2011 to November 2015

Westside walk-in clinic (Sat- Sun Clinic) October 2011 to November 2015

Internal Medicine, Endocrinology, & Infectious disease (Interim Manager) April to October 2011

Responsible for leading, planning, directing, monitoring and improving the overall performance for assigned care centers to achieve excellence in the delivery of daily operations. Engaged staff and cultivated a positive care center culture that prioritized humankindness and patient-centric care consistent with Dignity Health and the medical group's way and culture.

site supervisor:

dominican way family practice and infectious disease 2007 to 2009

Dignity Health Medical Group, Dominican, “A Service of Dignity Health Medical Foundation” Santa Cruz, California

Duties included managing the day-to-day activities of the clinic. Responsible for overseeing staff; interviewing, hiring, training, creating and managing staff schedules, annual reviews per policies and procedures. Adhere to all regulatory, HIPAA, health and safety, and other compliance directives exceeding standards. Auditing physicians’ chart notes/charge slips for E&M compliance. Responsible for cost effective site budget, ensure organizational goals, and quality patient care initiatives.

insurance authorization/referral specialist 2003 to 2007

Drs. Kashino, Mickiewicz, & Kaufmann. Santa Cruz, California

Verify patients’ medical insurance, add/update if necessary; obtain and track authorizations/pre-certifications from HMO, PPO insurances; referrals; ICD-9, CPT & HCPCS coding, prepare daily deposits; transcription; scheduling & medical reception. Responsible for scanning, transferring, and maintaining electronic medical records.

Assistant Surgical Coordinator 2001 to 2003

Eye Care Medical Group, Inc. Santa Cruz, California

Scheduled patients, obtained insurance authorizations/pre-operative clearance, completed surgery consent forms and consented patients for surgery. Heavy patient interaction and customer service. Prepared charts, printed charge slips, checked/updated insurance, ran capitation reports.

Certificates & Competencies

certificate: medical insurance specialist 1995

Cabrillo College Aptos, California

Courses: Medical records management, diagnostic & procedural coding ICD-9-CM coding 1 & 2, CPT/HCPCS, medical insurance, medical office management/ethical and legal, medical terminology A&B, medical transcription A&B, bookkeeping for small businesses. GPA 3.8.

certificate: administrative assistant-Legal 1990

Heald Business College San Jose, California

Graduated Class Valedictorian. Presented with the Dean’s Award for outstanding academic excellence. GPA 4.0.

Allscripts, IDX, Taleo, Lawson, Axiom, Kronos, MS Word, Excel, Outlook, Elysium, Avatar

Excellent written and verbal communication skills

Medical Transcription (Independent Contractor 1990-2007

References

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