Curriculum Vitae

Floor Supervisor/Assistant Manager

Michela Musto,

Born the 13th April 1992, in Gorizia, Italy,

Lives in Sydney,

RSA Certificate

Visa Grant Number 008**********

acuxo4@r.postjobfree.com

Working experiences

Nov 2014-Oct 2015, Floor Supervisor at "Maze by Gordon Ramsay",London,UK. New challenging experience where I have improved myself within 1 year from being a head waitress to a supervisor.

• Opening and closing duties, checking on staffing level for daily shifts, maintaining the ambience of the restaurant - lighting, music, cleanliness, hygiene

• Cashing up, responsible of closing restaurant and bar tills and 3 private dining rooms

• Monitoring Commis Waiter, Chef de Rang and Head Waiter opening and closing job

• Trial shifts and trainings of new members of staff

• Dealing with internal and guest related queries and complaints

• Menu descriptions, allergy matrix, weekly stock taking, direct contact with head chef and sous chef in regards of guest's dietary requirements

• Providing tours of restaurant and kitchen to guests and numerous members of the public

• Coordinate with senior management,chefs and bar team during service to make the guest's experience unique

• Work consistently to ensure restaurant aims and objectives are achieved

• Overseeing the flow of guests within the restaurant using "Opentable"

• Monitoring guests feedbacks on "Avero" and "Fourth Hospitality" Dec 2013-Nov 2014, Head Waitress at "Maze by Gordon Ramsay", London, UK. Gordon Ramsay's Restaurant in the heart of Mayfair, French cuisine with Asian influence. Kitchen open to the guests with the chance to meet the chefs and also dine inside at the Chef's table.

• Handling a busy section, around 15 tables, managing food orders, guest's allergies and payments

• Delivering a high quality service, trying always to go the extra mile for the guests

• Upselling menus and beverages

• Consistent interaction with VIP guests

• Training of Chef de Rang and junior Head Waiters

• Knowledge of sushi products and Asian cuisine thanks to a 11 seats Sushi Counter Mar-Oct 2013, Waitress at “Martin Bosleys”, Wellington, New Zealand. Fine dining Seafood restaurant, "2012 Cuisine Restaurant of the Year-Best Speciality Restaurant". One year working-holiday experience in New Zealand.

• Knowledge of local products and New Zealand wines thanks to weekly trainings and tastings

• Ability to describe complex dishes thanks to a Degustation Menu with matching wine

• Training of new employees

• Experienced NZ's largest food festival “Visa Wellington on a Plate"

• Worked at Weddings, Private Functions and Canapés events at the New Zealand Parliament in Wellington

• Worked at Cooking Demo with New Zealand’s top chefs like Ray McVinnie Nov 2011-Nov 2012, Waitress at “Dover Street Restaurant & Jazz Wine Bar Club”, Mayfair, London. Busy environment, 300 people during weekends, hosting big events and large private parties

• Managing situations with drunk customers

• Studying and getting in touch with the English cuisine and a large variety of wines and cocktails About my career:

I've been working in hospitality for the past 4 years. Every time I travel, I want to get in touch with the culture of the place, especially with the local food and wine. I lived 3 years in London, 1 in New Zealand and travelled around Asia. New Zealand is the best experience I had so far; working in a great fine dining restaurant with high level chefs, learning about local products, especially fish and shellfish, discovering a passion for wine this country has given me, is the proof I want to be the most professional I can everywhere I go.

I speak Italian and English very well and I've studied Spanish for 3 years.

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