GEORGE OWOLABI

*** ***** **** ***. ** Brooklyn, NY 11226

Mobile: 347-***-****

acuxng@r.postjobfree.com

Respected Builder and Leader of customer-focused teams who installs a shared, enthusiastic commitment to organization goals, leading by example and ensuring the successful execution of all policies and attainment of goals. Excellent communication skills with ability to develop instant rapport which ultimately increases revenues and profits. Able to manage multiple tasks in high-volume environments.

SUMMARY

Extensive knowledge of cash handling, cash processing and other retail services.

Strong communication skills, using a number of channels to provide services and keeping customers and store management up to date.

Creative and effective problem solving abilities.

Adept in quickly learning new procedures and technologies.

Natural attention to detail, ensuring accurate paperwork and processing of all transaction.

Proficient in Microsoft Word, Excel, Access, PowerPoint and outlook.

EDUCATION Bachelor of Science in Business, Management and Finance

Graduation Year Aug. 2009

Brooklyn College, City University of New York

Certificate of Completion in Fire Safety Director

Security Guard License

WORK CVS Caremark New York, NY

EXPERIENCE Shift Supervisor Apr. 2014 – Present

Operate a cash register including cash, check, and charge transactions, bagging merchandise.

Execute and document cash/checks pulls, deposits, returned check payments, check acceptance, refunds, voids, discounts, cashier verification, signing crew member on/off.

Supervise the store’s crew through assigning, directing and following up of all activities.

Deliver deposits to and secure change from the bank and balance imprest fund.

Train coworkers on how to use the system properly, thereby increasing sales.

Work with managers to prioritize projects and test business solution that resulted in increased profits.

Effectively communicate information both to and from store management and crews.

Handle all customer relations issues (accidents) in accordance with company policy.

Monitor and react to signs of internal theft.

Ensure compliance with all company policies and procedures and federal and state.

Prepare and distribute reports and records: customers cash discrepancy, accident reports.

NYC HRA Office of Staff Resources New York NY

Help Desk (Systems & Computer Services) Sep. 2010 – Feb. 2011

Liaise between Office of Staff Resources (OSR), and Management Information System (MIS) division regarding PC maintenance, and troubleshooting.

Developed training and support plans for 300 users’ network by phone or in person.

Assisted employees with troubleshooting, and training via phone and desktop support.

Set-up email for new employees customized mailbox and creates distribution list.

Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.

Actively answered helpline call from employee, recorded calls; followed-up with research.

Achieved highest levels of productivity, handled over 250 calls per week and averaged 50 calls daily.

NYC Department of Finance (Information Technology) Brooklyn, NY

Security Administrator Jun. 2010 – Aug. 2010

Trained security administrators on system capabilities and usage.

Analyzed and prepared documentation on Mainframe, STARS, iManager, JXPlorer, A2G and Fairtax.

Conducted interviews and observation-based job analysis and wrote comprehensive job analysis reports for highly technical positions.

Searched account, disabled account, reset and unlocked password in Active Directory.

Prepared presentations on PowerPoint and various system documents on Word.

Provided information to management by assembled and summarized data; prepared reports; make presentations of findings, analysis, and recommendations.

Presented to the staff and management draft documentation for review and approval.

Contact this candidate