Joyce Lamb, CSSGB

acuxmm@r.postjobfree.com

917-***-**** www.linkedin.com/pub/joycelamb

Financial Budget and Process Improvement Professional

Highly motivated Manager with a track record of outstanding performance to ensure results are met. Meeting deadlines with quality; accomplished through constant and consistent monitoring, forecasting, developing challenges, and reporting to management significant issues. A professional who initiates improvements and drives effective change by piloting new processes and sharing best practices. Ability to build strong working relationships with colleagues, business partners, clients and cross-functional teams. Ability to work with minimal supervision, as well as be an active team member.

Accomplishments

Spearheaded divisional paperless initiative to reduce storage space and to support the Business Continuity program which resulted in the implementation of a pilot program to scan Broker contracts

Developed a process to identify operational efficiency opportunities by partnering with Strategic Sourcing and Business Process Improvement teams with an administrative expense savings target of $1.9M.

Utilized DMAIC methodology to lead divisional initiative to streamline or eliminate manual fax processes to support the Enterprise Digital Strategy Project

Managed cross functional team to implement Broker Oversight & Governance Council to monitor Brokers performance and to ensure compliancy with corporate policies and procedures

Professional Experience

HORIZON BLUE CROSS BLUE SHIELD OF NEW JERSEY - Newark, NJ 8/2002 – 3/2015

Auditor lll (Business Relationship Manager - reporting to Chief of Staff for SVP, Market Business Units)

Supported the Sales and Marketing Division by providing advisory services regarding SG&A and operational risk matters by working with Finance, Enterprise Risk, Corporate Compliance, Internal Audit and Business Process Improvement Departments.

Coordinated the development of the annual $110M budget and quarterly forecasts working with all levels of management

Prepared explanations of significant variances, spending levels, and trend reports for management’s review

Communicated the annual divisional risk assessment process to business owners and reported results to the Enterprise Risk Management Director via dashboard

Facilitated the quarterly risk management meetings with the SVP to review status of the division’s top risks

Monitored all documented audit, compliance and risk issues to ensure deadlines were met and management corrective action plans developed mitigated the residual risk

Senior Lead Auditor

Model Audit Rule division liaison that worked with designated preparers, reviewers and testers to ensure deliverables were met

Evaluated the effectiveness of tests and ensured test guidelines were met based on Enterprise materiality levels

Evaluated the likelihood and potential impact of issues and communicated results to applicable parties

Financial Accounting Manager

Oversaw and maintained accountability for $44M operating expense budget, operations, profitability, enrollment and revenue objectives for the unbranded subsidiary of Horizon-BCBSNJ

Prepared high level monthly expense forecast and detailed quarterly P&L forecasts with variance analysis for management’s review

Coordinated efforts for changes to administrative expense reporting and methodologies to provide a more favorable business plan result

Hired, supervised, and developed a staff of two financial analysts.

Documented policies and procedures for the Finance Department to ensure performance consistency

EMPIRE BLUE CROSS BLUE SHIELD 4/1987 – 3/2002

Corporate Budget Manager

Managed and coordinated the corporate administrative expense budget and planning process which included preparing management reports on significant variances from approved budgets, year-end forecasts, spending recommendations, staffing and project analysis

Coordinated the development of $ 760 Million Dollar corporate budget

Analyzed expense trends affecting budget needs

Directed the daily activities of three staff business analysts

Implemented and documented a new project budget process including reviewing cost benefit analyses

Developed quarterly forecasting process and reports for senior management review

Implemented new budget system and responsible for ongoing system enhancements – Oracle Financial Analyzer

Worked with the Financial Analysis Department on the Capital Plan and the Board of Directors presentation slides

EMPIRE BLUE CROSS BLUE SHIELD (additional positions)

Large Accounts Budget Administrator

Budget Administrator

Accounting Coordinator

Accounts Payable Coordinator

Senior Auditor

Education

New York University, New York, NY - Bachelor of Science - Accounting 6/1982

Certification and Skills

Certified Six Sigma Green Belt – ASQ

Horizon Kaizen Workshop

Proficient in Microsoft Office

Extensive hands on experience with PeopleSoft

Graduate of Horizon-BCBSNJ –Management Development Program

Familiarity with IBM Blueworks Live – Business Process Mapping tool

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