Lisa Whittenburg

***** ********* ***** **.

Houston, Tx 77095

Cell: 832-***-****

E-Mail: acuxm9@r.postjobfree.com

Summary

Hard working, proficient in problem solving complex auto repair issues while consistently delivering quality service.

Highlights

Conflict resolution techniques

Meticulous attention to detail

ADP, Reynolds & Reynolds Scheduling

Training and development

Skilled multi-tasker

Management of remote employees

Client relations specialist

Focused on customer satisfaction

Scheduling

Team management

Client relations specialist

Accomplishments

Experience

Service King Collision

Service Advisor

November 2015- May 2016

Was release while under Dr’s Care.

Caliber Collision

Service Advisor

March 2014- November 2015

John Eagle Honda

18787 Northwest Freeway

Feb-2012- March 2014

Service Advisor

This was an amazing place to work, with wonderful people. The recall became too much to handle with no support staff and a manager based plan.

March 2011 to Feb 2012

Northwest Dodge Houston, TX

Internal Manager

I started as a service advisor working for this company within the first 3 months the manager Roy Henderson saw that I was not in my element and moved me into selling service warranties. I excelled in that area and we added more job duties as things progressed until I was the working assistant manager which included all internal processes. Completed daily performance reports for all technicians, performed the task of payro0ll on the 1st and 15th of the month for all service employees, also scheduled all hourly employees to keep overtime down to a bare minimum. During this time I learned about fixed and how to make profit for the service department and also came up with a few good idea of how to lower unapplied labor to all time low.

I Title Services Spring, TX

Owner

I started this title service a year before opening full time. This was a superior learning experience. I had to build the client base from nothing in order to sustain income. I did all of my own marketing as well as the daily operations of taking care of the clients I was obtaining. Within the first 3 months I hired an employee to take care of the office. This did very well for almost 2 years, but I missed the security of working in the auto industry. I shut the office down in December of 2012 and took a few months to clean up all the files I had pending and make sure all my clients has new references for their title work. I found Northwest Dodge and started within a few days of the original interview.

August 2009 to December 2010

Mak Haik Dodge Houston, TX

Service Advisor

I was here only a short time due to starting my own title service. I performed all duties of a Service Advisor.

Education

1993 Deer Park High School Deer Park, TX

GED All

I am attending Lone Star College Cy-Fair.

1995 Jacksons Beauty School Pasadena, Tx

Type your own Cosmetology

Licensed by the State of Texas

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