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Customer Service Assistant

Location:
Port Chester, NY
Posted:
May 24, 2016

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Resume:

Danielle Stelma

** ********** ****, ******, ** **001 ● 860-***-**** ● acuxle@r.postjobfree.com ● Linkedin.com/in/Danielle-Stelma-3615963a Town of South Hadley, Recreation Department 2013 – Present Assistant Recreation Director, South Hadley, MA February 2016 - Present Youth Commission Director, South Hadley, MA October 2013 - Present

• Manage a town-wide fundraiser which raised over $1,500 within the past few months.

• Create a new online registration platform to improve customer service and experience.

• Maintain and update new Recreation Department Town website.

• Collaborate with the Recreation Director in the planning and coordination of all yearly recreation programs centered around cultural, social, mental and physical based.

• Determine program content, scheduling and coordination of facility use on a town-wide basis.

• Create the staff schedules for sporting events; scorekeepers, referees, umpires etc.

• Coordinate with equipment and supply vendors to fulfill the recreational department needs.

• Develop programs that foster leadership, positive culture, empowerment and community involvement for the youth of the town of South Hadley using input from the South Hadley Youth Commission (SHYC)

• Mentor the members for the SHYC in successful techniques for planning and implementation of community programs Unity Dance Spectrum 2010 – Present

Dance Instructor, Chicopee, MA September 2010 - Present

• Instructs twelve students the fundamentals of dance to children ages 5-21 inclusive of disabilities.

• Responsible for teaching the children proper exercising and stretching.

• Choreograph contemporary and jazz dance routines to be performed at yearly recitals.

• Partner with three assistants to ensure all children have attention needed for disabilities. Healthtrax Fitness and Wellness 2012 - 2014

Kidzone Instructor, East Longmeadow, MA December 2012 – January 2014

• Developed lesson plans every week designed for children ages 5-14.

• Led age appropriate and entertained activities in both ground and swimming.

• Oversaw fifteen children in land classes and ten children in pool classes.

• Interacted with parents to address behavioral concerns as well as injuries which occurred in class. SABIS International Charter School 2011 - 2014

Assistant Coach for Girls Varsity Soccer Team, Springfield, MA August 2011 – November 2014

• Developed a knowledge of both individual players and overall teams’ strengths and weaknesses.

• Offered evaluations of players and assisted in the selection of players for both Varsity and Junior Varsity teams.

• Oversaw and coordinated player warm ups, drills and conditioning sessions.

• Accountable for the teams’ attendance, collection of fundraisers and their academic progress reports. Professional Experience

Six Flags New England 2007 - 2015

Area Supervisor, Foods Department, Agawam, MA August 2012 – October 2015 Stand Supervisor, Foods Department, Agawam, MA August 2010 – August 2012 Lead, Foods Department, Agawam, MA August 2009 – August 2010 Hostess, Foods Department, Agawam, MA August 2007 – August 2009

• Supervised twelve employees to ensure all daily tasks were completed.

• Oversaw eight food stands throughout the park and controlled the food organization.

• Worked to improve process within food stands from negative guest feedback.

• Operated the register and controlled all money with opening and closing stands.

• Prepared and served food to customers in a pleasant, polite and timely manner. Bachelor of Science in Business Administration, May 2012 Sport Management with minors in Coaching, Education & Psychology Western New England University, Springfield, MA

Certified Pediatric & Adult First Aid CPR/AED, November 2015 – November 2017 Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, CivicPlus and Blue Sombrero Education

Certifications and Skills



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