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Customer Service Sales

Location:
Dallas, TX
Posted:
May 24, 2016

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Resume:

Brianne L. Huedepohl

acuxl7@r.postjobfree.com

**** ****** **.

Plano, TX 75025

Phone: 612-***-****

Professional Profile

Healthcare Subject Matter Executive with well-balanced blend of experience in leadership, patient care, innovative healthcare and imaging technology, health education, contracting and negotiations, supply chain, training, and sales. Proven success in design, development and delivery of health education tools, and RFI’s/RFPs of equipment and services that achieves the objectives of all stakeholders. Innate ability to generate excitement around technical products and health education; zeroes in on patient needs, relates well to team members, communicates clearly, concisely, and effectively.

Able to fluently discuss technology behind complex health and medical theories, medical equipment and translate technical information for non-technical audiences. Builds immediate rapport and strong relationships with C-Suite, patients, physicians, hospital administrators and team members. Fast learner, able to come up to speed quickly on new products, theories and technologies to drive the organizations goals, strengthening revenue and profit of the organization.

Strengths

Training Program Development

Presentation / Communication

Client Relationship Management

Sales & Marketing

Product / Technical Support

Project Management

Product and Service Solutions

Contracting / Supply Chain

Emerging Health Technologies

Leadership

Research and Development

Data Analytics

Education

Attending Doctorate of Allied Health (Global Health Track) Nova Southeastern University, Fort Lauderdale, FL 2018

Master of Healthcare Administration, California State University Long Beach, Long Beach, CA, 2012

2012 Master’s Thesis Publication: The influences of ethnicity education and income levels on routine mammography

BS, Radiologic Sciences, Florida Hospital College of Health Sciences, Orlando, FL, 2010

ARRT / R.T. (R) Credentials, Radiologic Technology Program, Fairview-University School of Radiologic Tech., Edina, MN, 2005

AAS (Associate of Applied Science), Normandale Community College, Bloomington, MN, 2005

Experience

Vizient (Novation)

05/2012 - Present

Vizient™ is the nation’s largest member-owned health care services company. We serve the needs of thousands of health care organizations across the nation from independent, community-based organizations to large, integrated systems including acute care hospitals, academic medical centers, nonacute community health care providers and pediatric facilities.

Senior Portfolio Executive – Capital Equipment & Radiology

Subject Matter Expert / Radiology Imaging Panel Expert

Accountable for developing and achieving monthly and yearly contract revenue budgets, as well as all financial management relative to assigned imaging contract portfolio.

Responsible for $18.5 million portfolio budget which consists of women’s health and general imaging products (mammography, ultrasound, bone densitometry, digital radiography, surgical c-arms and fluoroscopy).

Conduct periodic business reviews and strategic planning meetings with assigned suppliers, and members including C-suite executive level.

Responsible for negotiating and enforcing contract terms and conditions with all stakeholders.

Provide expertise in preparing competitive bid design, bid analysis, and award structure.

Monitor market conditions, with key focus on supplier price competitiveness and supply issues.

Build relationships and serve as an expert resource to Sr. leadership, staff, members and suppliers.

Use presentations to market, educate and gain particular commitment from health care organizations and suppliers.

Work with field sales representatives to deliver programs.

Provide leadership and direction to assigned two (2) portfolio analysts and one (1) portfolio administrator.

Maintain a very high level of customer satisfaction for members and suppliers.

Brianne L. Huedepohl

acuxl7@r.postjobfree.com

7020 Sharps Dr.

Plano, TX 75025

Phone: 612-***-****

THE COLLEGE OF HEALTH CARE PROFESSIONS 04/2014 – 01/01/2016

The College of Health Care Professions (CHCP) is an accredited institution, and is dedicated to providing quality training in the allied health care fields. The Accrediting Bureau of Health Education Schools (ABHES) accredits CHCP.

Evening Program Instructor – Radiography

Mentorship

Prepare weekly lesson plans, lectures and testing materials

Teach assigned courses in Radiography including but not limited to: Patient Care, Anatomy and Positioning of the skull, spine, lower extremity, abdomen, Digital and Analog Acquisition and Radiation Protection.

Challenge, engage and communicate with students to encourage participation and learning.

Work with program director and other staff to evaluate and maximize student retention.

Attend regularly scheduled in/services and professional development activities.

VIRTUAL RADIOLOGIC CORPORATION (vRad)

07/2010 – 05/2012

National radiology practice which partners with local radiologists and hospitals to optimize patient care; 400 radiologists serving 2,700+ facilities, reading 7 million studies annually.

Senior Client Services Manager 01/2012 – 05/2012

Effectively, efficiently and successfully manage 50 client accounts across 8-state territory for a total of 22.7M in revenue, including daily operations, billing, and reporting of required statistics.

Negotiate multimillion-dollar agreements with clients for teleradiology services and leading-edge cloud-based solutions.

Perform risk management and take necessary actions to mitigate risks to the satisfaction of both the client and vRad.

Responsible for client retention and growth.

Prepare contracts and business proposals

Analyze customer needs and develop solutions that optimize product utilization and patient care.

Identify and address issues; define and execute strategies and tactical action plans to provide solutions.

Client Services Manager 07/2010 – 01/2012

Effectively, efficiently and successfully manage 75 client accounts with 157 facilities across 2-state territory, including daily operations, billing, and reporting of required statistics.

Negotiate multimillion-dollar agreements with clients for teleradiology services and leading-edge cloud-based solutions.

Drive increase revenue by up selling to existing clients; ensure client loyalty and retention by meeting and exceeding customer expectations. Cultivate and maintain strong customer relationships.

Mentor and train new hires; work closely with team members to ensure strong product/industry knowledge and highest levels of customer service.

Analyze customer needs and develop solutions that optimize product utilization and patient care.

Identify and address issues; define and execute strategies and tactical action plans to provide solutions.

PACESETTER MEDICAL IMAGING

07/2006 – 07/2010

Diagnostic imaging company providing film and digital x-ray imaging equipment to hospitals, clinics, and teaching institutions

Account Manager - Sales / Product Marketing / Applications Training - Capital Equipment - Radiology

Recruited to join company to manage territory in Minnesota; selected to develop new expansion territory in Iowa; built brand awareness in hospital, veterinary, chiropractic, academic, and clinical healthcare segments.

Cultivated relationships with group purchasing organizations (GPOs), hospitals and academic institutions; solidified long-term customer loyalty through training and product support.

Developed brochure for "Going Green with Digital" marketing brochure; generated increased sales based on the campaign that was used in trade show displays and product presentations.

Certified by manufacturers to provide customer training and support, including Agfa, Fuji, XC/XL, Konica, Canon DR, Digital AMS, PACS/RIS, AFP Veterinary Dental Imaging, and Progeny Veterinary Dental Imaging.

Developed focused training programs for clients; created quick-start guides that addressed frequently asked questions; provided ongoing technical and product support on all systems.

Designed training program for key customer; submitted training specifications to American Society of Radiologic Technologists and gained approval for awarding of Continuing Education Units (CEUs).

Research and publications

2012 Master’s Thesis Publication: The influences of ethnicity education and income levels on routine mammography

2015 Women’s Imaging Update: Breast Tomosynthesis https://www.novationco.com/expertise/huedepohl.asp

2015 Past, Present, and Future of Ultrasound https://www.novationco.com/expertise/huedepohl.asp

2016 Time to Modernize Imaging Equipment says the U.S. Government.

Additional Information

American Society of Radiologic Technologists (ASRT) American Registry of Radiologic Technologists (ARRT)

CPR Certification

Volunteer, Welcoming Committee Chair for Family Readiness Group; provides support to US Army personnel, families and friends while service members are deployed.

Volunteer, 500 Inc., VIP Chair Committee Member for Winefest 2013. 500 Inc. founded in 1965, provides financial, volunteer, and training support for the Dallas County arts community.

Volunteer, Lifetime Women’s Auxiliary Member, Plano VFW Post 4380.



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