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Customer Service Representative

Location:
Norcross, GA
Posted:
May 24, 2016

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Resume:

Deborah M. Banks

843-***-**** acuxiq@r.postjobfree.com

*** ***** ****** ***** ********, Georgia 30071

Education and Training

Proficient in Microsoft Office, Internet, and Email

Feb. 2011- Silver Georgia Work Ready Certification

Sep. 2007- Dec. 2007 Vernon College Wichita Falls, TX.

Completion of course for certified phlebotomist through American Society of Phlebotomist Technician

Completion of course for American Heart Association for C.P.R. and A.E.D program

Work Experience

February 2014- March 2016 Clinical Pathology Laboratories of Southeast- Phlebotomist Atlanta, Ga.

Responsibilities are collecting blood and urine from patients of all ages. I am also responsible for performing breathe test. Confirming the patient’s demographics and inputting it into the computer system. Ensuring ICD-10 codes, test requested, and insurance are listed properly on patients order when ordering. My duties included drawing the patient in the correct order of draw for accurate test results. Proficiently labeling vials with patients’ name, date of birth, and date of service immediately after blood draw before spinning it down to be sent out to be tested. I carried out having to order supplies to better serve the patients. Accomplished infection control standards and courteous customer service to ensure patients comfort level and returning patients.

May 2011- December 2013 Gwinnett Technical College –Nursing Lawrenceville Ga.

I attended school to complete pre requisitions to obtain an associate’s degree in nursing. I was a full time student with a 3.7 G.P.A. score. Some of the classes included Medical Terminology, Psychology, Sociology, and Anatomy and Physiology.

September 2010 - March 2011 Maxim- Phlebotomist Winder, Ga.

Responsibilities are collecting blood and urine from patients of all ages. I was also responsible for performing breathe test. Confirming the patient’s demographics and inputting it into the computer system. Ensuring ICD-10 codes, test requested, and insurance are listed properly on patients order when ordering. My duties included drawing the patient in the correct order of draw for accurate test results. Proficiently labeling vials with patients’ name, date of birth, and date of service immediately after blood draw before spinning it down to be sent out to be tested. I carried out having to order supplies to better serve the patients. Accomplished infection control standards and courteous customer service to ensure patients comfort level and returning patients.

Oct. 2007 - Dec. 2009 Palmetto Lowcountry Behavioral Health- Phlebotomist Charleston, S.C.

Responsibilities are collecting blood and urine from patients of all ages with psychiatric disorders, substance, and chemical abuse. I was also responsible for performing breathe test. Confirming the patient’s demographics and inputting it into the computer system. Ensuring ICD-9 codes, test requested, and insurance are listed properly on patients order when ordering. My duties included drawing the patient in the correct order of draw for accurate test results. Proficiently labeling vials with patients’ name, date of birth, and date of service immediately after blood draw before spinning it down to be sent out to be tested. I carried out having to order supplies to better serve the patients. Accomplished infection control standards and courteous customer service to ensure patients comfort level and returning patients.

June 2006- Sep. 2007 Quest Diagnostics- Phlebotomy Service Representative Wichita Falls, TX.

I was responsible for the daily operations of house lab with specimen accessioning and processing. Ordered and sent out all specimens through the computer. I performed the duty of storage according to temperature requirement. I was responsible for periodic audits of collected specimens to ensure timely delivery for processing. I also had to order inventory



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