Sundas Moeen

Cell : 905-***-****

Email : acuxip@r.postjobfree.com

Related Skills :

•Capable of handling customer complaints to ensure satisfaction.

•Ability to communicate effectively with customers at all levels of management.

•Ability to work in a flexible 24/7/365 fast paced environment

•Ability to identify, communicate and escalate potential business issues or challenges

•Team player along with the ability to work independently

•Self-motivated and able to accomplish tasks with minimal supervision

•Excellent ability to make administrative/procedural decisions and judgments.

Experience:

Call Representative S & P Data ( Bell )

2015 - Current Hamilton, Ontario

Duties:

•Answer phones and respond to customer requests.

•Sell product and place customer orders in computer system.

•Provide customers with product and service information.

•Upsell products and services.

•Transfer customer calls to appropriate staff.

•Identify, research, and resolve customer issues using the computer system.

•Follow-up on customer inquires not immediately resolved.

•Complete call logs and reports.

•Research billing issues.

•Research misapplied payments.

•Recognize, document and alert the supervisor of trends in customer calls.

Additional Responsibilities :

•Provide on-the-job training for new employees.

•Making staff aware about new products, plans & promotions.

Assistant Manager The Source By Bell

2013 – 2015 Burlington, Ontario

Duties:

•Worked as Product specialist, answered inquiry regarding consumer electronics

•Met Daily sales quota

•Conducted problem identification and recommend the best solutions

•Ensured customer concerns are resolved with urgency and good judgment.

•Stayed current about company’s product, services, promotions and policies

•Met/ exceeded company standards on all key performance areas

•Assist in floor moves, merchandising, display maintenance, and housekeeping

Customer Service / Cashier Shoppers Drug Mart

2012 – 2013 Hamilton, Ontario

Duties:

•Handling cash daily .

•Personalize service to meet customers’ needs

•Listen to customers complaints and try to resolve for customer satisfaction.

•Provide unique customer service for best experience possible

•Training new employees and assign them daily task

EDUCATIONAL ACHIEVEMENTS:

Marketing Mohawk College

2012 - 2014 Hamilton, Ontario

Business Communication Mohawk College

2011 – 2012 Hamilton, Ontario

REFERENCE:

Available Upon Request

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