Kerry Hartnett

** *** ******* *****

Williamsville, NY 14221

acuxhw@r.postjobfree.com

716-***-****

Objective: To obtain a public relations, marketing and/or sales position with a dynamic and growth oriented company.

Education

State University of New York at Buffalo

Major: Communication

Bachelor of Arts in Communication May 2015

Internship Experience January 2015- May 2015

Ramada Hotel and Conference Center

Responsible for assisting in planning parties, weddings and special events.

Gained invaluable experience in various aspects of event planning

Learned and developed professional etiquette, professional dress attire and how to present Ramada’s services in front of clients

Successfully fielded questions and guest complaints in a professional manner

Observed and learned how register guests and how to book rooms while working at the front desk

Learned to multi-task at an often extremely busy front desk; learned to prioritize with a sense of urgency

Developed an understanding of cost control and accuracy which was vital to the hotel’s bottom line

Disney College Internship January 2012- May 2012

Thorough and detailed training in customer service; emphasizing a consistent, professional and friendly experience for the guests

Learned the importance of the “Disney model” wherein customer service is always a priority and professionalism is of critical importance

Developed and learned the importance of good judgment, becoming a role model and conveying a positive attitude at all times

Responsible for merchandising at a Walt Disney World retail store; also learned the role of a cashier and customer service

Worked outside at various carts where t-shirts, stuffed animals and pins, were sold to guests

Developed leadership skills in “Dinoland” by engaging guests over a loud speaker to participate in numerous games

Greeted and assisted guests in various endeavors with emphasis on enhancing their overall Disney experience

Work Experience

Feedwater Treatment Systems Summer 2015- Present

Athol Springs, NY

A specialty company which provides premium water treatment services to companies of all sizes

Assisted with administrative work in researching, typing, filing and helping to organize the company’s database

Learned different aspects of the company’s day to day operations while developing critical and marketable business skills

Yotality Frozen Yogurt Summer employment: 2013-2014

Williamsville, NY

Provided yogurt samples to customers upon request, worked the cash register and helped prepare the store for the next day by performing various closing tasks

NOCO (Newman Oil Company) Summer employment: 2010-2012

Organized a filing system within the Human Resources Department

Assisted the Marketing and Accounting departments with various projects and helped answer phones and assist with customer service requests

References

Furnished upon request

Contact this candidate