SHAZIA HASSAN

Mobile: 916-***-**** Email: acuxgw@r.postjobfree.com

Seeking to excel in an organization giving opportunity to develop professionally wherein I can implement my knowledge and managerial skills in effectively developing the organization

Synopsis

Performance driven and meticulous professional with an experience of four and half years in leading organizations of the Healthcare Sector

Proven track record in different healthcare domain including health insurance, corporate relations and development, HR and General Administration

Possess commendable communication with a sound interpersonal and team spirit attitude

An out of box thinker,keen and a quick learner backed with analytical mind set

Demonstrated capability in integrating human skill sets with operational capacity

Sound relationship development with external agencies to promote brand image of the organization

Adequately groomed in planning,organizing and coordinating with problem solving dexterity to deliver notable results

Educational Qualifications

Course

Institute

Year

Advance Certificate in Human Resource Management

Indian Institute of Business Management & Administration

2014

PGDM, Healthcare & Hospital Management

Indian Institute of Social Welfare & Business Management, Kolkata

2009

B Com

Women’s College, Aligarh Muslim University

2007

Work Expertise

Sharanya Multispeciality Hospital,Burdwan Dec’2015- Present

HR Manager

Manpower Recruitment & Selection

Manpower budgeting and analysis

Preparing and maintaining leave policies

Management of Employees

Manpower Allocation in different departments

Preparation of rosters and job descriptions

Timely review of job roles and job descriptions

Executing and conducting training programmes

Grievance redressal and Counselling

Management of team through staff meetings

Evaluation of performance and decision making

Sankara Nethralaya, Kolkata

Executive, Administration Jan’11- June ‘14

Key Deliverables

Corporate Relations:

Responsible for maintaining TPA and Corporates on panel

Executing liason with new corporate houses for increasing corporate coverage

Monitoring timely process of Pre Authorisation Request, Cashless Authorization from TPA and conveying the same to insurance beneficiaries(prospective patients)

Ensuring prior availability of all medical services for Corporate Patients

Ensuring timely process of all corporate bills and their dispatch

Resolving issues concerning corporate bills to regularizing receipt of corporate payments

Making courtesy visit to corporate clients as a part of relationship management

MIS maintenance and analysis on corporate billing and collect

HR Operations & Management:

HR Generalist Areas(Policies, Confirmation and Appraisal process)

Statutory compliance Activities(PF,ESI,Gratuity)

Attendance Reporting & Analysis of Incentive Eligibility

Manpower Requirement Reporting and Analysis

Recruitment & Selection Procedure

Exit Interviews & Attrition Analysis

Organizing Training & Development Programmes

Staff Counseling and grievance redressal

Staff Welfare Measures support services

General Administration:

Management of CME/Seminar/Meetings & Gatherings

In house administration and patient service management

Medical and Non Medical Departmental Coordination through human resource mobilization

Involvement in all facility development services

Emeditek TPA Services Ltd., Gurgaon Jul’09 – Aug’10

Executive, Networking & Corporate Relations

Key Deliverables

Executing entire process of empanelment / renewal of network service provider

Maintaining balanced number of network service provider in deficit areas

Updating and maintaining current hospital tariff for corporate & Non corporate

Ensuring registration of network service provider and data uploading in software / PP gateway portal

Maintaining active empanelment as referred by insurance company and corporate group

Accountable for tariff fixation and negotiations on Pan India basis

Responsible for receipts of discounts as per agreement with hospitals

Assisting in value added services such as empanelment of physicians for making second opinion in claims settlement process

Technopak Capital Advisors Pvt. Ltd., Gurgaon Apr’09 – Jun’09

Trainee

Key Deliverables

Accountable for survey of private healthcare facilities in II two cities to provide financial assistance to them on behalf of IFC- Member of World Bank

Collecting information on infrastructure, patient characteristics, medical resources available in town and other resources

Drafting reports based on survey results

Internship / Project

Organization: Moolchand Medicity, New Delhi

Project: Customer Satisfaction in Outpatient Department

Organization: Technopak Capital Advisors Pvt. Ltd., Gurgaon

Project: Study of Private Healthcare in Parts of Assam & Meghalaya

Key Accomplishments

Received merit cum means scholarship from West Bengal Minorities Development Federation Corporation

Certified from SBI for meritorious result in matriculation

Extra Curricular Activities

Participated in blood donation campaign held at Kulti blood donation camp on 30th June 2002.

Posted as Wing in charge of Women’s college at AMU.

Coordinated in Organization of seminar on ‘National Rural Health Mission’ at Apollo Gleneagles Hospital, Kolkata on 29-30 Jan 2009.

Attended a seminar on ‘Updates on Hospital Administration’ at NSHM knowledge campus, Durgapur on 28-29 Sept 2007 .

Participated in Entrepreneurship Week 2008 held at IISWBM between 2nd- 9th Feb 2008.

Attended International Conference- Cum Exhibition on Fire & Life Safety in Hospitals & Other Facility Buildings held at ITC Sonar in Feb 2014.

Personal Particulars

Date of birth

: 13th Jun 1986

Languages

: English, Hindi & Bengali

Interests

: Reading,blog writing, composing poems & travelling

Address

: Mahmood Mansion,36/A, Gora Chand Road, Park Circus,Kolkata 14(Local)

Iqbal Clinic, Station Road, P O Kulti, Dist- Burdwan WB 713343(Permanent)

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