James “Jim” L. Graham

acuxgh@r.postjobfree.com

Linkedin: https://www.linkedin.com/profile/view?id=45885799&trk=nav_responsive_tab_profile

***** ******** ******* *****, ******, TX 77386 Phone: 832-***-****

EXPERIENCE

The City of Houston

Project Manager, PMO 5/13 to Present

Responsible for the coordination and management of infrastructure/software projects throughout their lifecycle. This includes building out two data centers in addition to standing up infrastructure in both with network, server systems, storage and an overall migration strategy for over 100 applications.

Coordinated and successfully completed a move of 29 racks consisting of over 50 applications and network gear to a new data center location within 2 months.

Successfully stood up 2 leased-spaced data centers (4000sf and 1500sf) as a primary and backup site for the city with an on-going project to consolidate 7 sites into 2

Managed the enhancement of a data center to include drawing specifications for power consumption and placement as part of a relocation

Recognized by the Deputy Director of IT Operations and Infrastructure for successful work completed on the migration of a data center

Computer Sciences Corporation (CSC) 6/12 to 2/13

The Computer Merchant Limited, BHP Billiton Account

PMO Principle Lead, Project Management Office

Directly responsible for 9 Project Managers, 2 Project Control Admins and 1 Work Order admin overseeing 50+ active projects and 10-20 active work orders. Also accountable for all process and procedures within the Project Office and setting the direction and guidance for project management in the environment. I am also responsible for the monthly revenue forecast, averaging $500k a month and understanding staffing needs.

Created and implemented a PM Run book, providing all PMs a methodology and guideline on how to take a project from start to finish

Increased visibility into active projects through regenerating a “scorecard” view of all projects

Spearheaded and revamped the process for the entire account team, from operations to the PMO, to provide resource demand management through a tracking mechanism, resulting in an efficient method to prioritize and accomplish key initiatives with current staff levels

Computer Sciences Corporation (CSC)

The Computer Merchant Limited, BHP Billiton Account

Program Manager, Project Management Office

Program Manager with responsibility to oversee, guide and mentor 6-10 Project Managers in day to day tasks of IT Project Management for the account team. Report to the account PMO Executive and act as lead in his absence for a 25-person team.

Aided in creating and implementing a new project management process to the team, which has received positive feedback from the client and a welcomed change

Created numerous estimates or proposals for how much an initiative will cost, from resources to hardware/software and professional services through procurement

Adopted and completed a multi-million dollar project that was difficult and left over budget and behind schedule, while receiving positive feedback from the customer, ultimately winning the trust again

Technology Services & Solutions Group (TSSG) 09/11 to 06/12

A Consolidated Graphics Company

Service Delivery Manager, Technology Operations

Run, manage and supervise a 20 person team responsible for supporting 75 operating print companies around the nation and maintaining all systems in the company’s data center through a 9-person help desk and 11 network and systems engineers 24 hours a day 7 days a week.

Successfully authored a 20 page business plan identifying weak points and implemented changes to the operations team, in order to create and improve efficiencies within one fiscal year

Within first two months of employment, I created a 10 person rotating 24/7 work schedule supporting a multi-million dollar revenue application for 2 months, resulting in the best ‘Peak Season’ the company has seen in years with the least amount of incidents and fastest reaction time to resolve issues

Created and implemented a technology troubleshooting training program, ensuring the print companies have a first line of defense at the company level, ultimately reducing dependency on the help desk

Within the first month, reduced the number of old trouble-tickets by 20% and created an environment where the team members are empowered and rewarded for providing quick resolutions to customers

Divided the work load within the team providing more efficiency and effectiveness of the overall team. This created a better environment and fostered a team mentality

Continental Airlines (CO) 06/06 to 09/11

Director, Enterprise Programs, Technology

Provide direction and guidance to Managing Director of Enterprise Project Office (EPO) in areas of Data Center infrastructure design and deployment. Provide leadership to and supervision of two Program Managers with a total of 25 personnel managing, designing and implementing various projects within CO’s four Data Centers.

Planned and implemented CO’s Business Continuity Plan during Hurricane Ike (Sept. 08) where we relocated approximately 345 people to different hotels and migrated critical systems to CO’s alternate work facility in Montgomery, TX, for three days

Wrote and presented CO’s data center decision strategy for determining system placement in one of four data centers, based on definitions of Business Continuity application tier levels

Created and supervised an inventory management system for all infrastructure refresh activity including a $1.7 million-dollar inventory at all times with a formal process to access and track all equipment

Co-sponsored the formation and ongoing leadership of an enterprise systems and network capacity planning team to manage infrastructure assignment and space allocation within the data centers

Led an initiative, saving hundreds of thousands of dollars through forecast models while negotiating bulk purchases with vendors and coordinating implementation efforts

Continental Airlines

Sr. Manager, Technology

Program Manager responsible for oversight and accountability of 10 personnel and various projects assigned through the EPO, to include: Business Continuity and Enterprise related initiatives within the Data Centers.

Successfully implemented and managed the stand-up of CO’s Disaster Recovery/Business Continuity facility - Westland (WSL)

Aided in ensuring CO’s Business Continuity Plans while educating business units about Westland and CO’s overall plan to activate the facility in case of emergencies

Organized and reduced a workload of over 20 projects, about 20% of active projects, within two months assigned, by contacting stakeholders and validating project applicability and justification

Provided key insight into streamlining the EPO’s estimating process, ultimately effecting Infrastructure

and Application Project Management, while the funding process was transformed - Dec ’06 -Jan ’07

Completed approximately 60 projects within one year while supervising a total of over 100 projects

U.S. Army Signal Corps - Captain 03/05 to 04/06

Brigade Senior Communications Officer

Responsible for communications equipment to include LAN/WAN, tactical and strategic assets in the brigade supporting over 4,000 soldiers. Primary advisor to the Commander (Colonel), as well as principal planner on all communication/information management areas (IMAs) affecting the brigade.

Hand-picked over a ranking officer to perform as Chief planner and advisor for all brigade communications

matters during combat operations

Innovatively supervised and implemented two LAN extension packages for a remote unit in the desert

providing voice and data

Awarded 6 Bronze Star Medals to a section of 22 senior communications specialists responsible for installing,

operating and maintaining the Brigade’s LAN and WAN

Planned and produced brigade-wide guidance on over $10MM of equipment to remain in Iraq, setting the next unit up for success

Volunteer

HOA Board Director 1/15/2016 to Present

Estates of Legends Ranch

Spring, TX

EDUCATION/CERTIFICATIONS:

ITIL V3 Foundations Certified 2012

University of Massachusetts @ Amherst 1997

Bachelors of Arts Communications

Northern Essex Community College, MA 1995

Associates Degree Journalism/Broadcasting

MILITARY EDUCATION:

Company Command Course 2003

Leadership course emphasizing personnel management, inventory management, introduction to the Uniform Code of Military Justice and how to effectively run a company with x number of personnel

Combined Arms and Service Staff School 2001

A two month course where different branches focus on staff functions including decision making process; providing course of action briefs and advising in all matters within areas of concentration

Captain’s Career Course 2001

As a middle manager and preparation to Company Command, this course included personnel leadership and management; planning and implementing network infrastructure utilizing organic equipment and customer requirements; battlefield analysis; inventory management with a value typically above $20 million

Signal Officer Basic Course 1998

Basic leadership as a young officer; how to manage personnel; dealing with disciplinary actions from one on one counseling scenarios to judicial court martials; communications equipment planning and management

SPECIAL SKILLS:

Held Top-Secret Security Clearance while on active duty

John C Maxwell’s “Developing the Leader within you,” - Continental Airlines - 2010

Attended Franklin Covey Project Management for Support – Continental Airlines – 2008

Knowledgeable in PMBOK process and methodology

Computer skills include proficiency in Microsoft Office

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