Objective

Idea-centric, high performing, talented professional who harnesses the best available technology and network solutions to execute projects and systems, possess a strong focus on delivery and results with success on continuously designing innovative solutions to resolve management, financial and technology solutions. 30+ Experience with change concepts and management within different roles as a Virtual Business Operations (VBO) Consultant, Business Architect and Business IT System Analyst.

Professional Summary

Business System Analyst & Business Strategist: Consulted, planned, analyzed, advised, and aligned business goals with technology solutions to drive business process management improvements, 70%-97% organizational benefits were achieved. Teaching and creating training modules.

Experienced Business Architect, Project Management: Experience in successfully leading, implementing, in diverse business and technology projects in various industries, including farming, healthcare, manufacturing, retail, real estate and financing, gas stations & convenience Stores, QSR (Quick Service Restaurants), Delivered With 80-90% Success with Agile management.

Software Designer & Developer: Introduced, designed, created, produced, launched, and monitored cloud based systems on PHP MySQL, CMS Joomla and iOS apps for different BPM (Business Process Management) and complete systems with specialization in accounting systems. Achieving 70-90% results with 30-10% attributed for changes in code or Business logic depending on project

Management & Technology Summary

Certifications: SCO UNIX, HTML5: Geolocation in depth, Foundations of programing: object oriented design, Swift programing language, Databases, Joomla! 3, Core Data for iOS and OS X, JavaScript & Jason, Apache MySQL and PHP. Becoming a thought leader, disrupting yourself, Time management fundamentals, Pitching projects and products to executives, online marketing, Project management fundamentals.

Skills: Salesforce (Sales/Service cloud, Force.com, Administration/Configuration, Apex, APIs, data loads, etc. Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects) Microsoft Access, Excel, Word, PowerPoint, Project, Visio, MySQL, PHP, Go To Meeting, Team-viewer, Sales Force, Basecamp, JIRA Software, Confluence, Service desk. Pivotal Tracker, JDAW(JAD, JAR, JRP)

Systems: SCO UNIX, Linux, CentOS (Plesk, cPanel), Windows, Mac OS X, iOS, VMware.

Methodologies: Agile, Waterfall, Scrum, Kaizen, Six Stigma.

Experience

VBO Consultant, Radii Labs Inc. 2014 -Present Greater Chicago Area

Business System Analyst, Radii Labs Inc. 2011–2012 Greater Chicago Area

Business Architect Join Madin Care Inc. 2000 - 2011 Houston & Greater Chicago Area

Business Architect Madin Care Ltd. 1993 – 2000 Nairobi Kenya

Projects

Customer: Crestwood Estates, San Antonio, TX

Position: Sales Force Business System Analyst + ERP

Period: Jan 2015 - Current

Customer detail info project plan, design, end to end delivery of a customized online system, leading to an easy to use digital repository of all regulatory and other legal documentation, with 100% results for ease of use, fast retrieval of information compared to a traditional document storage system.

Designed the digital infrastructure for centrally managing all utility and infrastructure services Resulting in 60% accurate and timely maintenance costs of the Manufactured Homes infrastructure.

Designed and implemented a concept of capturing the total WIP (work in progress) system of each Customer manufactured home resulting in 92% accurate and timely inventory management of mobile homes

Responsibilities:

Performed JAD sessions with stakeholders and business users to gather and document requirements, use case, user stories, user scenarios, User flows, wire frames

Interfaced with business users to create Business Requirements Document (BRD) and Functional Specifications Document (FSD)

Introduced in all phases of the Software Development Life Cycle (SDLC) including requirements elicitation, analysis, design, testing, implementation and deployment, UI/UX/ Screen Designs

Worked on reviewing and suggesting enhancement solutions on Application level security, primarily reducing the no of profiles by assigning permission sets to merge profiles by following industry best practices.

Developed, maintained processes to continuously monitor data quality and integrity in platform applications.

Configuration of Salesforce.com (Pages, Fields and Record Types)

Perform all Salesforce configurations in the ORG including Case Management, Lead & Campaign Management, Objects and layouts, Security, Knowledgebase, Forecasts and Reports and third party applications like Get Satisfaction, etc.

Customer: Dunkin Donuts, Subway, Burger King,

Position: Business IT Systems Analyst

Period: Sep 2004 – Current

Quick Service Restaurants (QSRs) Automation, USA

Converted a completely manual reporting system of QSRs having multiple geographic locations ranging from 4 to 20, to a fully automated system aiding payments and fees in a timely manner with 95% on time results.

Designed a system to trigger reports automatically to be submitted to the leadership for review ensuring timely submissions of all sales tax filings, immediate resolution of discrepancies in dollar amounts and daily reconciliation of business transactions.

Detailed responsibilities will provide on Request

Customer: Spirit Cruise Ships, Citgo Truck Stops, Mobil, Convenient stores, Liquor Stores

Position: Business Architect,

Period: May 2000 to Dec 2011

Cloud Based Solutions USA, UK, Kenya.

Visualized, initiated, designed and implemented a currently highly functioning system developed on Linux server with PHP MySQL, with all latest technologies. Complete ERP, MIS concept from source document to final accounts so as to inform, manage and account, multi location, multi user, multi company BPM (business process management). Detailed responsibilities will provide on Request

Migration Windows to Mac Eco system

Migrated the whole windows to Mac Eco system with Devices like Airport, iMacs, iPad’s, iPhone’s, iPod Touches and apps Remote windows desktop, Office for mac etc. with 100% results. Detailed responsibilities will provide on Request

Wholesale and retail business, remote project in Kenya from USA

Created an online repository of financial documents having six different geographic locations using Do-AIM enabling centralized repository for all financial reporting documents with 98% success.

Automated various financial services like VAT and Balance Sheet reporting, Daily Business Reconciliation of the POS transactions. Improving the Error Detection, Fee and Interest Tracking, Balances tracking by 51 %.

Designed and implemented an iPad based POS system with data integration to a cloud system in order to minimize the effect of power cuts and intermittent Internet connectivity on client business site.

Detailed responsibilities will provide on Request

VCR to DVR Transition CCTV Systems Designs to Execution

Involved in the industry during the transition from Video Cassette Recorder (VCR) based systems to Digital Video Recorder (DVR) based systems. Executed high quality and innovative server based remote viewing camera systems with live and recorded video capabilities with over 400 DVR installations.

Detailed responsibilities will provide on Request

Transaction Verification System Project, USA, UK

Initiated, implemented, launched, managed and monitored Transaction Verification System (TVS) captured transaction data from cash registers displayed with the live video. Stored on a database driven server with searching capabilities that provided video evidence with a product, sale, and credit card transaction, thereby implementing a complete loss prevention systems process.

Detailed responsibilities will provide on Request

ERP Implementation at a Plastic Industry

Designed and created a network of hardware system at the client in order to successfully introduce an ERP system reducing the heavy costs due to manual processes.

Designed, developed and implemented an end to end ERP system enabling the automation of all processes from ordering raw materials to manufacturing the final product and generating accurate financial reports a 95% ongoing output which was previously a prototype.

Automated all business processes causing an accurate estimation of inventory and efficient utilization of resources

Detailed responsibilities will provide on Request

Hospital Transformation

Conducted a strategic transformation of hospital, created additional HRD (Human Resources Department) and patient services manager positions in order to streamline the hospital process providing the patients 100% improvement of hospital services

Created a risk analysis plan to investigate each department of the hospital redesigned the kitchen staff and services resulting in efficient purchasing of ingredients and resources. The purchase department policy formulation resulted in 10%-60% cost savings.

Designed and installed a new accounting system ensuring the hospital and the patients ease of use to capture accurate payment services.

Detailed responsibilities will provide on Request

Education Bachelor of Commerce - Business Management

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