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Customer Service Training

Location:
Hallandale Beach, FL, 33009
Posted:
May 24, 2016

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Resume:

PROFESSIONAL PROFILE

Experienced (**+ years) financial professional.

COMPUTER SKILLS

Windows Operating System

MS Office Productivity Software: Word, Excel, PowerPoint

Comfortable manipulating and generating reports from relational databases

EMPLOYMENT

2006- May 2015 Republic Bank Ltd, Forex:

Supervisor/Foreign Exchange Dealer

Primary responsibilities

Calculation & distribution of exchange rates to customers & staff

Negotiating & quoting exchange rates for customers

Monitoring local & international currency markets

Continuously monitoring & funding foreign exchange exposures in traded currencies

Collating market data & preparing management reports

1995-2005 Republic Bank Ltd, Training & Development Centre:

Training Officer

Primary responsibilities

Preparation of training objectives, defining & developing content for training programmes

Presenting information, managing group discussions & directing structured learning in classroom & branch training

Preparing & updating all instructional material required for classroom training

Developing ways to collect & interpret data for determining staff training

Operations Training – Technical & Interpersonal Skills

Major accomplishments

Acted as Administration Supervisor while at Training Centre

Developed an In-branch Training Guide for peak time staff

1982-1995 Republic Bank Ltd, Independence Square Branch:

Clerical Officer

Assigned to:

Foreign Trade Department

Treasury Department

Accounts Department

IN ALL AREAS OF THE ABOVE PERFORMED SALES, SELLING AND CROSS SELLING PRODUCTS AND SERVICES TO CUSTOMERS

EDUCATION

1982-2005

Republic Bank Ltd Training Centre:

Selling Skills Workshop

Team Building Workshop

Effective Supervision

Organizing & Planning

Customer Contact Skills

Written Communication

Interpersonal Relations

Service Excellence

Sep 2005

Institute of Business:

Effective Interviewing Skills Workshop

Jun-Jul 2004

Institute of Business:

Train The Trainer Programme

Sep 1998

Sci-Tek Limited:

Business Frauds Detection & Prevention

Sep-Oct 1996

Dale Carnegie & Associates, Inc.: Dale Carnegie Course

1976-1981

Fatima College

GCE General

English Language

English Literature

French

Spanish

Mathematics

Commerce

CXC General

English Language

English Literature

Mathematics

Principles of Business

Spanish

REFERENCES

Ms Donna Savovic

Court Officer, Orlando

407-***-****

Ms Stasia Sealey

Insurance, Hollywood Florida

954-***-****



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