RESUME

DOMINIC S. DULAY

**** * **** ******, *********, BC CANADA V5P 2K5

acuxes@r.postjobfree.com

778-***-****

OBJECTIVE Computer Network Technician

SUMMARY OF RELATED SKILLS & BACKGROUND

Skilled IT Professional, primarily as a computer hardware technician and end-user technical support provider.

Headed a college-sized campus’ computer network operations center as a System and Network Administrator, performing a variety of technical tasks including

oServer Maintenance (hardware & operating system)

oNetwork Usage Monitoring & Incidence Response

oEquipment Inventory Management

oIT Equipment Acquisition & Disposal Consultant

CompTIA A+ certified. Graduated with a Bachelor’s degree in Computer Science. Also on in-progress training for CompTIA Network+, Security+, ITIL and CCNA certifications.

Significant experience developing database applications and software. Notable software development projects included student records & registration systems, and website design.

RELATED PROFESSIONAL EXPERIENCE

COMPUTER NETWORK TECHNICIAN July 2006 – May 2015

Systems and Network Office, University of the Philippines, Baguio, Philippines

As the chief IT personnel, was responsible for the upkeep and inventory of at least $500,000 (CAD) worth of networking equipment comprising the campus’ IT infrastructure.

Troubleshot, repaired and maintained computer hardware, accessories and peripherals. Tasks included regular inspection of Windows & MAC OS desktops for possible updating of software applications (office suites, anti-malware, etc.) and for preventive maintenance.

Monitored & documented network issues, and responded to requests for technical support. Common technical issues encountered included desktop network connectivity, assistance with productivity suites and troubleshooting client-side software applications.

ADMINISTRATIVE ASSISTANT February 2004 - June 2006

Registrar’s Office, University of the Philippines, Baguio, Philippines

Database administrator/developer of student records systems and report generation systems

TECHNICAL SUPPORT ENGINEER April 2000 – April 2002

Cyberspace, Inc., Baguio City, Philippines

Installed and troubleshoot computer hardware, networking software and email client applications

SUMMARY OF RELATED TECHNICAL SKILLS

Networking and Systems Administration

Cisco IOS, HP Networking, H3C Comware & Palo Alto PAN-OS

Cisco SME switches/routers, HP Procurve switches & H3C routers

VLAN (802.1q), LAMP, DHCP, DNS configuration

Operating Systems

Microsoft Windows XP, 7, 8 & Server 2003/2008, Apple Mac OS, & Linux (Ubuntu, CentOS, Fedora, OpenBSD)

Local Area Network Management

Hardware troubleshooting, TCP/IP configuration, Malware detection & removal

Copper & Fiber optics termination and testing, Structured cabling and termination

Data security, recovery & backup

Programming and Publishing

Python, bash scripting, PHP, Javascript, HTML, CSS, MS Access, Visual Basic

Microsoft Office Suite 2003/2007/2010 (Word, Excel, PowerPoint, Publisher), Adobe Photoshop, Gimp

OTHER PROFESSIONAL EXPERIENCE

SALES LOT ASSOCIATE August 19 – September 30

Kingsway Honda Vancouver, 368 Kingsway, Vancouver, BC, Canada

Prepared cars set for delivery to customers & safely moved cars from parking compound to dealership store and vice versa

ADMINISTRATIVE ASSISTANT February 2004 - June 2006

Registrar’s Office, University of the Philippines, Baguio, Philippines

Performed front desk reception duties for the Registrar and processed requests for various certificates and statistical reports required by both the local and national government

LIBRARY CLERK July 2003 – February 2004

UP Baguio Main Library, University of the Philippines, Baguio, Philippines

Developed a browser-based user interface for the library cataloging system

DATA ENTRY MACHINE OPERATOR July 2002 – July 2003

Registrar’s Office UP Baguio Main Library, University of the Philippines, Baguio, Philippines

Encoded and designed the layout of the University Course Catalogue still in use to this day

CUSTOMER CARE OFFICER July 1998 – September 1999

SMART Communications, Inc., Baguio City, Philippines

Handled customer services relations as main functions and provided general technical assistance to end-users

Generated user guides and technical manuals for encountered problems, documented implemented solutions, and Collected and maintained an incidence log for use by telecom engineers

EDUCATION

BS COMPUTER SCIENCE

SAINT LOUIS UNIVERSITY, Baguio City, Philippines

CompTIA A+ Certification

Network+, Security+, CCNA and ITIL certifications (in-progress training)

PROFESSIONAL REFERENCES

JUN MOVILLA 778-***-**** Surrey, BC

Former Head of Supplies & Properties Management at the University of the Philippines, Baguio City

DINA MARIE VALBUENA 778-***-**** Surrey, BC

Former Head of Accounting at the University of the Philippines, Baguio City

EDDIE SARAZA 604-***-**** Vancouver, BC

Lot Manager, Kingsway Honda, Vancouver, BC

PHILIPPINES (former direct supervisors at the University of the Philippines in Baguio City, PH)

PROF. JOCELYN R. RAFANAN, University Registrar Email: acuxes@r.postjobfree.com

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