MORRIS O. BOYD

**** ****** **** *****

Cary, NC. 27513

404-***-****

acuxe4@r.postjobfree.com

Summary

A highly accomplished industry innovator with more than 13 years of networking experience -- almost all at Verizon, the brand-name, world-wide technology leader. . On my journey working in government Network Operations Centers, I've become highly adept at all of the skills involved with networking,Tech support,, troubleshooting, enhancing) center procedures and processes,, building relationships and getting the most out of interactions, I truly enjoy working with customer's. Geographic Location prefer Atlanta,Ga, Raleigh NC.

EXPERIENCE

VERIZON CARY NC 2003-2015

TITLE

Remote Locate Engineer 2003-2010

NOC Engineer 2010-2015

Perform testing and diagnostic procedures on various vendor systems, provide repair action plans and provide reason for outage reports.

Responsible for providing Tier 2 technical support for all legacy Nor tel TDM & VoIP products and perform remote monitoring and testing of Data Circuits from DS0 to T1 within the Government Network Solutions Service

Provide remote voice technical support to the field technicians both in and out of franchise.

Perform end-to-end trouble isolation and coordinate service testing with all involved Service providers until the customer’s service is resolved.

Handle calls from internal and external customers in an ACD environment.

Strong interpersonal and excellent communication skills both written and verbal.

Excellent decision making skills and the ability to work in a fast paced 24/7 environment.

Ability to process complex data and develop conclusions for management, business partners, and customers.

Provide remote voice technical support to the field technicians both in and out of franchise.

Experience working on Nor tel / Avaya PBX, Voice Mail and Contact Center equipment.

Ability to process complex data and develop conclusions for management, business partners, and customers.

Provide support of converged PBX systems in a 7 X 24 environment.

2/2003 – 8/2003 DELOITTE & TOUCHE, Atlanta, GA.

Telecommunications Specialist

Managed the southeastern locations for installation and maintenance of the Nortel and Octel systems.

Project manager of new build outs in new locations.

Meet with customers and worked on project teams.

Insured all upgrades and implemented new products.

Provided all new hires phone numbers and voice mail.

Performed moves, adds, and changes for multi-customer base.

Meet with telephony vendors and evaluated product offered.

Research all vendor price lists before committing to quotes.

Ensured high level of quality control and customer service.

1997 – 7/2002 INTERMEDIA COMMUNICATION/WorldCom, Atlanta, GA.

Field Engineer

Maintain phone systems and complete related projects.

Ensure high level of quality control and customer service.

Install and support LAN networks including Ethernet.

Internet install.

Implement installation of feeds in large campus environment to support voice and data.

Maintain voice mail systems, Meridian and Bay Point.

Maintain Nortel switches 81,61 and Option 11 compacts.

Provide troubleshooting of IBX S/80 switch problems within the central office.

Install telecommunication wiring in internal and external environment.

Perform moves, adds, and changes for multi-customer base.

Complete projects ahead of schedule.

1993 – 1997 TECHNICAL RESOURCES INCORPORATED, Plano, TX.

Field Engineer

Provided tier 1 hardware support for 400 node Ethernet network serving 6,000 stations.

Installed and upgraded telecommunications services.

Provided troubleshooting of IBX S/80 switch problems within the central office.

Performed software moves that involved adds and changes.

Interfaced with customers to install services and resolve service related problems.

Installed and maintained broadband transports media.

Performed fiber testing and metered readings.

1989 – 1993 GENERAL ELECTRIC COMPUTER SERVICE, Norcross, GA.

Senior Telephone System Install & Repair Technician

Installed and supported LAN networks including Ethernet.

Selected by co-workers as lead technician for special projects.

Trained technicians on calling and troubleshooting techniques.

Connected thin-wire for DEC services.

Implemented installation of feeds in large campus environment to support voice and data.

Designed universal wiring closets for new customers.

Resolved voice and data problems on Intercom S/80 IBX switch.

Completed moves, adds and changes of voice and data equipment.

1986 –1989 COMM TRACT, Waltham, MA.

Senior Installation Technician/Project Leader

Planned implementation strategy of project to meet defined deadlines.

Supervised team of 8 Installation Technicians.

Managed budget of $10,000.

Completed project 5 days ahead of schedule and under budget by 5%.

Installed telecommunication wiring in internal and external environment.

Constructed fiber bridges.

Performed moves, adds, and changes for multi-customer base.

EDUCATION

1993 – 1995 NORTHEASTERN UNIVERSITY, Boston, MA.

Certification in Telecommunications Systems Technology

Courses taken include Telecommunication I, II, III, Switching and Introduction to LAN and LAN Labs.

1982 -1983 KENTUCKY COLLEGE OF TECHNOLGY, Louisville KY.

Electronic Technology Program, Basic Electronic Training and Principals.

AWARDS

Received General Electric Computer Service Excellence Award 1991.

REFERENCE PROVIDED UPON REQUEST

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