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Management Customer Service

Location:
Elkhart, IN
Posted:
May 24, 2016

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Resume:

Bruce J. Shepard

**** ********* ***. ***** ****, IN 46615

574-***-**** acuxci@r.postjobfree.com

Executive Management Professional

Quality Assurance Revenue Maximization/Profit Growth Performance Management/Optimization

Accomplished management professional with a degree in Business Administration and a well-established history of delivering successful initiatives in Staff Management including Training and Development; Product and Project Management; as well as Continuous Process Improvement. Operational strategist, visionary and decisive leader with a track record of having exceptional command over the product life-cycle from inception to product maturity. Cross-functional competencies include the management of purchasing, engineering, manufacturing, marketing and operational efficiency. Technically adept in Microsoft Office (Word, Excel and PowerPoint). Exceptional critical thinking, problem-solving, conflict management, interpersonal, time management and analytical skills.

Process Optimization/Analysis

Sales & Marketing Forecasting

Strategic Planning & Analysis

Cash Flow Optimization

Inventory Management/Control

Contract Negotiations

Budgeting & Cost Control

P&L Management

Operations Management

Personnel Management

Staff Growth & Development

Distributor/Vendor Relationship

Professional Experience

KOTEQUIP, LLC / TORRENT SYSTEMS, LLC, Elkhart, IN 2009-Present

Sales-General Manager

Enhance operational efficiency by assisting in the daily management of KoteQuip, LLC, and Torrent Systems, LLC, a provider of systems and accessories for electrical coating and powder coating industries.

Key Accomplishments

Improve and revitalize current process by implementing new purchasing system.

Increase profitability through effective collaboration with shop personnel to enhance productivity and quality as well as the addition of new features to company website to attract potential customers.

XCEL CONTROLS, INC, South Bend, IN 1982-2009

Product Manager-Vice President

Led strategic direction and controlled operational success through strategic implementation of new internal management systems for inventory control, timely reporting and enhanced customer service. Increased revenue by delivering comprehensive sales and customer support for software product line used to document and program industrial control applications. Managed IBEW contract, ETL certification, and U.L. certification.

Key Accomplishments

Significantly increased product sales by developing a worldwide distributor network for the software product line. Developed marketing materials, launched informative company website and also supervised trade shows.

Ensured the highest level of product quality and standards by efficiently coordinating the flow of information among multiple departments including: marketing, engineering, purchasing and manufacturing to ensure timely shipment of products that exceed customer expectations.

Boosted portfolio profitability through the delivery of comprehensive training classes and product presentations.

Effectively launched LED obstruction product line for the telecommunication industry, directed all aspects of the product portfolio. Launched corresponding industrial hardware/software packages.

Education & Credentials

Bachelor of Science in Business Administration, Ball State University

2009 WSBT Media Bootcamp

Community Activities

Founding member, Industrial Computer Society of America

Purdue University – South Bend, Industrial Technology Advisory Board, 2007-09



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