Customer Service Manager
Resume:
Dawn Sadler
**** ********** ** ********, ******* 33813 - 863-***-**** - acuxc1@r.postjobfree.com
Human Resources/ Accounting/Customer Service
Highly organized, detail-focused, extensively experienced and goal-oriented individual seeking position utilizing skills in Accounting, Human Resources or Customer Service.
Expertise in developing and delivering monthly, quarterly, and annual financial statements for management within tight deadlines.
Proficiency in managing accounts payable and accounts receivable, generating invoices and monthly statements for clients.
Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.
Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data.
Excellent computer skills; proficient with Jonas, Peachtree, Microsoft Word, Microsoft Excel, and able to learn proprietary systems/applications quickly and easily.
Highly proficient performance in account management, cash management, cash forecasting, budgeting, cost reduction, efficiency improvements, regulatory compliance, employee relations, benefit negations, workers compensation reporting and resolutions, payroll processing, superior communication skills (both verbal & written), sound business judgment and the ability to maintain a strict code of confidentiality and use of discretion.
Professional Experience
Verizon, 05/2008-04/2016
610 Morgan St. – Tampa, Florida, 33602 – Jeremy Swearengin – 214-***-****
Resource Manager/Office Manager Verizon Customer Support Center
All HR functions and responsibilities, hiring, scheduling, payroll budgeting. Care and maintain systems accesses for department and 27 representatives. Process purchase orders, invoices, expense reports, travel requests, work order tickets, office supplies requisitions, copier supplies utilizing VSAP. Maintain sales hierarchy for 25 Verizon Plus stores 250+ representatives for sales compensation systems. Systems including but not limited to: CoA,C2G, IGO, AIMS, SPOT, VSTAC, SSP, ECORS, Total Recall, EA, WorkBench. Specialize in customer escalations including order (new, change, move, supercedure), service, technical support, billing, credits, sales, retention.
University of South Florida Lakeland, 04/07-12/07
3433 Winter Lake Road – Lakeland, Florida, 33803 – Eve Underhill – 863-***-****
Human Resource Assistant & Institutional Research, Effectiveness & Planning Assistant
Assist in a variety of Human Resources services to managers and employees. Development, implementation and administration of HR policies and procedures through various employee communications. Analyze HR problems and recommend solutions. Support the staffing process and assist in the preparation of job descriptions. Prepare reports in conformance with legislated requirements and organizational needs. Proactively identify areas for training and development.
Institutional Research – Gather and develop data for university projections, enrollment, course planning. Establish university wide data bases that utilize Excel (pivot tables) and Access also develop Power Point programs to display information used for university presentations.
The Club at Eaglebrooke, 05/2002 – 01/2007
McDonald Golf Enterprises, Inc. – Lakeland, Florida, 33813 – Cynthia McCarty – 863-***-****
Accounting/Human Resource Manager
Responsible for all accounting functions AR/AP/GL, account reconciliation and cash management and administer all financial management systems. Manage and perform all financial transactions, producing financial statements, and recording all transactions. Prepare management reports and financial summaries detailing company’s financial status. Generate bank deposits, verify and balance receipts. Prepare financial reports, developed budgets, and performed variance analysis. Compile periodic financial reporting packages for senior management. Carry out internal audits to ensure regulatory compliance and operational efficiency/accuracy. Accounting software, Jonas.
Solely responsibility of all HR duties of 100+ employees. Duties including payroll processing utilizing both GevityHR and transition to ADP. Developed and implemented new hire employee procedures. Revised and updated company Drug Free workplace policy. Revised and updated employee handbook, policies and procedures to reflect changes to legal environment. Manage, advise and register employees in company health, dental, 401k and cafeteria plans. Designed and implemented ADP-based employee database.
Blaco Construction, The Blair Group, Inc., 03/99 – 04/02
5600 U.S. Hwy 98, Lakeland, Florida, 33809 – Shelly Harwell – 863-***-****
Full-Charge Bookkeeper-Quickbooks/Administrative Assistant to President
Laboratory for Anatomic and Clinical Pathology, L.A.C.P., Lakeland, Florida, 04/93 – 02/98
1635 Lakeland Hills Blvd, Lakeland, FL 33805 863-***-****, Francis Drake, M.D.
Insurance and Medicare Billing/Medical Transcriptionist/Administrative Assistant
Lakeside Pediatrics, Lakeland, Florida, 01/91 – 02/93
Secretary/Medical Claims Billing
References
Jeremy Swearengin – Manager-Sales Support- Cons & Mass business-Tx
Samuel Satin – Sales Associate Director-Cons & Mass Mkts Strategic Initiatives
Stavros Maglis – Apple Inc. Area Home Manager
Doug Shoemaker-Club Solutions, LLC
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