***** ****** **. **** *******, MN ***** 952-***-**** acux9o@r.postjobfree.com

Thomas D. Holt

Operations & Management Professional

Career Profile Core Strengths

Enthusiastic and solution-oriented professional with extensive sales, operations, and team leadership experience. Well-developed capacity for motivating and engaging teams through performance management initiatives and comprehensive training programs. Equally adept at navigating systems within established organizations and developing processes and procedures within a start-up environment. Credited with superlative relationship building skills that result in increased operational productivity, strong customer service, and mutually favorable contracts with external stakeholders. Demonstrated expertise driving organizational growth and increased revenue.

§ Operational Oversight

§ Sales & Marketing

§ Training Initiatives

§ Performance Metrics

§ Process Improvements

§ Budget Management

§ Productivity Standards

§ Client Relationships

APRIA HEALTHCARE, Eden Prairie, MN 2015-2016

Supervisor, Central Logistics Center of Excellence Managed a team of 36 providing routing and delivery functions for over 350 branches nationwide.

• Initiated scheduling enhancements to provide greater customer coverage improve team synergy while reducing FTE count and reducing overall cost 8%.

• Created training procedures to standardize and accelerate on-boarding processes as well as cross train existing team to optimize performance.

• Spearheaded leadership program to encourage mentoring of team and increase retention.

• Enhanced Branch Outreach program to improve communication with remote Business Units and developed a feedback program to initiate change. Four major policy changes resulted from this program netting a 10% reduction in on-call costs nationwide.

• Initiated electronic tracking tools to enhance order tracking and branch activity reducing LCE errors to under 1%.

FIRST TRANSIT, INC., Eden Prairie, MN 2012-2015

Peak Dispatch & Route Driver

Orchestrated complex driver routing, dispatch, and scheduling for commercial passenger transport, achieving 99.5% on-time performance and service failure elimination.

§ Created and instituted real-time dispatch reports to enhance member visibility of performance and assignments, resulting in increased efficiency and transparency.

§ Established customer service and safety metrics and checklists to increase quality and consistency of the customer experience.

§ Partnered with vehicle maintenance department to decrease vehicle downtime and improve service request response time.

TARGET, Chanhassen MN 2011-2012

Logistics & Electronics Sales

Retail operations and logistics knowledge while serving as front-line customer service agent and applying strategies to increase sales margins.

Professional Experience

§ Quickly recognized for sales and operations ability with a promotion within the first week of achieving margin.

§ Decreased customer response time resulting in overall improvement of guest service scores. Century 21 Premier Group/Guertin Family Realty 2010 2015 Realtor

Sold and marketed residential real estate business using various techniques including cold calling, networking, referrals and shoe leather.

• Developed and initiated Internet marketing program using Facebook, LinkedIn, Google and Twitter increasing web traffic over 100%.

KENSEAL CONSTRUCTION PRODUCTS, Chantilly, VA 2008-2009 Regional Sales & Branch Manager

Created and implemented strategies aimed at enhancing operational capacity, defining and improving internal processes, and strengthening market position.

§ Built and fostered strong relationships with key accounts while crafting proposals, negotiating pricing structure, and offering appropriate solutions.

§ Launched innovative programming to increase lead development and tracking, resulting in increased sales team productivity and a 12% increase in branch revenue.

§ Restructured existing delivery system to a just-in-time model, increasing delivery revenue by 15% and lowering inventory levels by $100K+ per month.

§ Instituted a culture of accountability and high performance by evaluating existing talent, managing staffing changes, and training new sales representatives. MULTI-HOUSING DEPOT BY ARI, Pennsauken, NJ 2006-2008 Territory Sales Manager

Managed existing territory while leading expansion into new market for company providing cabinetry and appliances to corporate clients.

§ Key contributor to acquisition, staffing, and operations institution for new distribution center.

§ Secured and negotiated $4M contract with country’s 4th largest property management company to deliver products for kitchen and bath remodels for entire Virginia portfolio.

§ Invited to leverage management and training expertise to partner in recruiting strategy and field training design.

TRANSWORLD SYSTEMS, INC., Vienna, VA 2004-2006

Regional Sales Director

Oversaw sales team, training, marketing, financial oversight, and new business development within the mid- Atlantic regional of national company providing collection services.

§ Achieved aggressive expansion goals in a start-up environment through prospecting clients, leveraging referrals, and tracking leads.

§ Bettered first year budget number by placing over $2M into collections pipeline.

§ Executed talent acquisition, management, and training strategy to build internal capacity to support corporations in achieving financial goals.

§ Recognized as Regional Manager of the Year with division for exceptional outcomes in streamlining employee onboarding, growing revenue, and creating office-wide systems. PRIMERICA FINANCIAL SERVICES, Eden Prairie, MN 2001-2006 Agent & Owner

Delivered leadership, sales strategy development and execution, and operational initiatives within growing insurance sales organization.

§ Built organizational foundation by developing policies and procedures, customer service framework, and sales systems to drive continuous improvement.

Professional Experience Continued

§ Grew high performance sales team of 30 field agents through talent acquisition, training and development, and performance management.

§ Designed and implemented lead tracking, referral, and continuous improvement programs. BARRETT MOVING AND STORAGE, Eden Prairie, MN 1975-2001 Operations Department with Increasing Responsibilities: Local Mover, Over the Road Driver, Warehouse Manager, Special Services Planner and HHG Operations. Managed operations for the largest household goods mover in the US, providing long-distance hauling for a transportation company providing commercial, local and long distance moving services.

§ Responsible for and directly supervised over 135 van operators and operations personnel in home office and three wholly owned subsidiaries in remote locations.

§ Grew revenue each year by consolidating operations team into a central unit thus increasing operational efficiencies and Intermodal avenues.

§ Built organizational foundation by developing policies and procedures, customer service framework, and sales systems to drive continuous improvement.

§ Achieved on-time delivery ratios of over 99% by implementing check-in and messaging systems.

§ Mentored/trained staff in sales, claims, accounting, customer service, local dispatch and warehousing. XONEX, New Castle, DE 1996-1998

Director of Operations: Merged and created a new sales and operation area for the Mayflower and UVL business models, overseeing new Mayflower/UVL operations in Delaware and Texas.

• Developed and implemented strategic businesses plan for further expansion allowing for integration of systems and personnel.

• Trained van operators and operations personnel on new systems, ensuring continuity.

• Assisted in combining software and best practices for more efficient operation.

• ADAPT

• Baseline Selling

• Tommy Hopkins

• Tommy Newberry

• Dave Kurlan

• Real Estate Agency/EEOC

• Blue Sky Series 63

• Real Estate License Continuing Education Including Finance, Lead Generation, Business Finance and Business Ethics.

• PROBI

• FleetNet

• Hastus

• VanStar

• AS400

• Windows Suite and Mac

• RoadNet

• RIC

Education

Professional Development

Bachelor of Arts, English, University of Wisconsin at La Crosse, La Crosse, WI Resume Page 3

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