VALERIE C. HUERTA

**** ***** *******, *** *****, CA 91773

702-***-****

Objective: A challenging position which will allow me to utilize my experience and training in the Hotel Industry.

Summary of Qualifications:

Training and experience in the air travel industry characterized by timely promotion to positions of progressive responsibility.

Excellent interpersonal skills; quick to develop a rapport with colleagues and customers alike. Goal oriented with a strong commitment to quality pertormance.

Effective troubleshooter; able to devise creative solutions to problems in high pressure environments.

Excellent communication skills speaking fluent English, Spanish and French.

Professional Experience:

1996-2010 Luxor Hotel Las Vegas, NV

Front Desk Agent

Primary responsibilities is to welcome and register hotel guests; provide information to guests regarding amenities, services and hotel product lines.

Refer guests to and for specific activities, restaurants and other local venues.

Special Assignments:

Group Desk:

Service groups to ensure blockage of room space, maintain control of inventory for available rooms, process individual key packets for guests upon check in.

Training:

To provide new hires with the one on one necessary training in the

position of which they were selected.

1/91-6/91 Music Express Limousine Burbank, CA

Reservations Sales Agent

Responsibilities are to assist clients in securing and implementing their reservations on a local, national and international basis.

Clientele consists primarily of the movie, music and television industries.

1991-1996 Trans World Airlines Los Angeles, CA

Customer Service Supervisor (6/92 to 11/95)

Reservation Sales Agent (6/91 to 12/96)

As a Customer Service Supervisor, responsible for quality assurance and conflict resolution. Handle customer grievances to insure customer satisfaction and continued patronage. As a Travel Academy Instructor, worked with students in all aspects of airline reservations and ticketing with strong emphasis on customer service. Initially hired as a Reservation Sales Agent with responsibilities for reservations and ticketing as well as answering customer questions and resolving problems as needed. Quickly promoted up through the ranks to supervisory position.

1987- 1991 Downtown L.A. Motors Los Angeles, CA

DMV/Contracts Manager

Managed DMV and contracts for this high volume auto dealership. Responsible for all aspects of accounting as well as submission on contracts to various financial institutions for three dealerships. Mercedes Benz, Nissan, and Cadillac

1987-1991 House of Imports Buena Park, CA

DMV/Contracts Clerk

In addition to preparation and submission of registration materials to DMV and contracts to financial institutions, acted as cashier for this high volume Mercedes Benz dealership. Heavy emphasis on customer service and satisfaction.

Education:

1992 TWA Travel Academy

Los Angeles, CA

Trans World Airlines Reservation System Training

Provided detail training for PARS Worldspan airline reservation system.

1992 American Airlines Travel Academy Dallas/Ft. Worth, TX

American Airlines Reservation System Training

Provided detail training for SABRE airline reservation system.

American Airlines,Dallas-Ft.Worth, Texas

1972 East Los Angeles College

Los Angeles, CA

Business Education

General business course of education.

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