Michael T. Copeland

**** ***** **.

Victor, NY **564

585-***-****

acux78@r.postjobfree.com

Professional Summary

Seasoned and reliable MBA with broad-based business acumen. Adept at interdepartmental coordination to maximize business functionality and efficiencies. Committed to ongoing professional development and research to promote innovation.

Skills Overview

Demonstrated project management leadership skills

Experience in business process analysis, change management, vendor management, and vendor relationship management

In-depth knowledge of business process automation and workflow concepts, various SDLC, project management methodologies: Agile, Waterfall, CPM, Scrum, etc.

Proficiency with MS Office products including Visio, SharePoint, Project Central

Strong problem-solving and analytical research capabilities

Knowledge in importing/exporting data for use in report software, spreadsheets, graphs, and flow charts; experience with core software applications

Working knowledge of current network hardware, protocols, and standards

Canandaigua National Bank & Trust Company 2008-2016

Business Systems Analyst, Information Systems Department

Project Management and vendor management responsibilities for software development and conversion projects (successful trust accounting system conversion 2015-2016).

Project Manager on transitioning paper intensive board of director and committee meetings with executive staff to Cloud-based paperless solution with iPads, tablets

Project Manager for implementation of trust accounting system data to Cloud-based Fraud/AML software vendor, Verafin

Project Manager for transition of Reg9 & Investment Management reporting modules to existing web-based trust accounting system

Acted as a liaison between lines of businesses and IT department to generate revenue growth and create efficiencies through technology improvements, CRM and Data Warehouse initiatives

Managed Knowledge Center database with Microsoft SharePoint for creation of process and procedure documentation for IT Service Desk and internal staff

Developed project plans, assigned tasks and facilitated team process through business requirements and functional specifications documentation

Provided 2nd level Desktop Support for the following divisions within the bank: Trust & Investments, Trust Operations, Corporate Risk/Security, Legal, Audit, Human Resources, Training, Resource Recovery, Finance and Accounting, Executive staff.

Coordinated Systems Development Life Cycle (SDLC) of electronic workflows through internal imaging system (Onbase) for document archiving leading to increased operational efficiencies

Health and Wellness Committee founding member which lead CNB to 2014 Rochester Wealth of Health Award Employer of the Year and finalist for 2015, 2016

Liberty Mutual Insurance Group 2003 - 2008

Business Analyst I/S Supply Chain Management/ Purchasing 3/07 – 6/08

Conducted research and provided analysis on project planning and procurement, budgeting & pricing, license consultation, maintenance & contract renewals, and compliance reviews.

Responsible for the life cycle management of software, hardware, and storage

Reviewed software licensing guidelines and change management oversight

Support Center Agent/Technician User Support Center 1/05 - 3/07

Original member of “In-sourced” User Support Center agents who provided internal IT support and training to 50,000+ Liberty Mutual employees

Supported network and e-mail connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations

Business Analyst Personal Market Systems 6/03 - 1/05

Developed and maintained business requirements, functional specifications, test scripts, business rules, validation requirements, and impact assessments

Stewart Search Advisors, LLC. Portsmouth, NH 11/01 - 6/03

Actuarial Recruiter/Sales

Met and exceeded placement and revenue generation goals for 2003 in first 5 months

Partnered with Senior Management and HR Professionals to identify strategic recruiting goals of several Fortune 500 companies

Negotiated and facilitated the placement of actuarial professionals from entry to executive level

Education

MBA, 2012 Southern New Hampshire University 3.8 GPA

B.S. in Business Administration, 2001 University of New Hampshire

Training

Lean Six Sigma Yellow Belt Certified

ITIL® Certified

Global Knowledge™ courses completed:

Applied Project Management for PMP certification

IT Project Management

Project Management Fundamentals

Business Process Analysis

Microsoft Report Builder 3.0 with SQL 2008R2, SQL Server 2008 Reporting Services

Dale Carnegie® Professional Development Certification

Integrity Selling® for Service Professionals

CNB Internal training: Presentation skills, Time Management, Trust & Estate Planning

Volunteer/Activities

United Way, Habitat for Humanity, Food Link, American Red Cross volunteer

Local area sales rep for Volkl/Marker/Dalbello ski brands

Alpine Ski Instructor/Race Coach at Bristol Mountain Resort

Michael T. Copeland 585-***-****

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